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All reviewsestela estradathe club loungeclose to the airportspg memberfree shuttle to the airportself parkingshuttle servicecentury blvdan early flightnice roomoutdoor poolper daymanhattan beachking bedshort stayrental carlax
I stayed at the Sheraton Gateway this past weekend (June 2018). The atmosphere was great. There was a piano player playing great music at times in the lobby. The pool area was relaxing. The room was clean, spacious, and cozy. I was able to get...More
I was truly impressed by this hotel. I got a really good rate through hotwire, which made my stay at this place even sweeter. The hotel had recently gone through a renovation and you can tell. The lobby and common areas are all modern and...More
1 Thank TravellingCarlito
Response from SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles HotelResponded 4 weeks ago
It was such a joy to read your review of your recent visit to Sheraton Gateway Los Angeles Hotel! We are delighted you admired the newly updated look and amenities in both the lobby and your spacious room. It is great you enjoyed your comfortable...More
Room didn’t match the description of the room that I booked.
I had issues with wifi not working and being told three different ‘solutions’ by three different people none of which worked.
I tried to extend my check out time which created even more issues....More
We stayed here one night for a layover; great location one mile from LAX. Definitely very nice for an “airport” hotel. Our room was large and clean; good bathroom, although water pressure was light.
Our only complaint is that our room was an “adjoining” room...More
Since we were attending a conference in the Sheraton Gateway hotel, logistically it was simplest to stay there at the hotel as well. It turned out to be a good choice. The Sheraton's services were very good; check-in was very quick, despite our complex reservation;...More
Response from glennb164 | Reviewed this property |
I have stayed here aa few times and mini bars are each to their own i don't expect them i dont see them commonly and i travel A LOT each year internationally. Go to Vegas and see if you get a mini bar you dont even get as... More
I have stayed here aa few times and mini bars are each to their own i don't expect them i dont see them commonly and i travel A LOT each year internationally. Go to Vegas and see if you get a mini bar you dont even get as fridge little lone mini bar. I wasd there only 1 week a go and was in the bar and area and did not see any thing unusual or as you described and was there some time as nd late at night as i flew in very late from my previous destination. I feel your delay had you upset as anybody will understand and you got a great hotel. if you stop to look a number of airlines house their staff their and i know from being in the industry how vigoursly they check properties. so you can take it they wouldn't put staff there if there was any problems such as this. I think you mmay have seen things and misinterpreted them. About tyhe comments you obviously didnt hear whole conversation so as you say you were trying to work out whast goes on on those floors again you got a little information and then twisted it possibly. As for champagne i can't say had that issue so cant say anything towards that but all i can say is Every Time I stay there i feel safe staff are polite, pleasant and try to do What they can to help you. why you didnt call for duty manager there and then raises questions. I dbo not work for them or not do i have any involvement in any way other than stay there. be grateful you got a fridge as alot of properties along that area dont even have one and NONE i stay at have mini bars accept one I can recall. trust me you could have done way worse I thank you lucky stars there are some real dives around there