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Sheraton Grand Los Angeles

Booking.comUS$473*
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Certificate of Excellence
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Grand Los Angeles
Sheraton Grand Los Angeles
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642 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Los Angeles
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Showing 567: English reviews
Washington DC, District of Columbia
Reviewed 17 February 2016

Great Customer Service! Beautiful rooms, comfortable bed, awesome view of downtown. Upgraded Lobby! Very Convenient to my favorite shops (Macy's, Zara, & Victoria Secret. I really enjoyed my stay and look forward to coming back.

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Helpful?
Thank Chevece J
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a great review and for pointing out what the hotel can offer. We truly appreciate your comments and are genuinely excited to learn that you have enjoyed your stay with us. Thank you for your loyalty. We look forward to your next visit. Till then, safe travels

Reviewed 17 February 2016

We've stayed at this hotel in the past, this time was a little disappointing, the door to the bathroom was filthy, It was disgusting. I feel like we got a room that was rushed while being clean. However, there was a beautiful lounge area on the fourth floor I think, I could be very wrong, but it was absolutely beautiful,...

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Helpful?
Thank NadineBinion920
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at our hotel. We truly apologize for the condition of the bathroom door and assure you that we will review your comments with all concerned. We thank you for your positive comment on our lounge and look forward to your next visit. Till then, stay well.

Hartford, Ar
Reviewed 17 February 2016

We stayed here for the LA Marathon last weekend. It was a really good location for downtown and close to lots of restaurants. The hotel has recently been remodeled and looked brand new. The room was spacious and the décor was nice. I would definitely recommend this hotel for business or pleasure.

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Helpful?
Thank Lynn M
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for your favorable review. We are extremely thrilled to learn that you have enjoyed our $75 million rejuvenation. We thank you for your loyalty and look forward to your next visit. Till then, safe travels

San Jacinto, California
Reviewed 15 February 2016

Great hotel, even with all the construction going on outside, once you get into the lobby, this is a great hotel. You'll need to get used to the elevators, make sure you put in what floor you want BEFORE you get into the elevator and pay attention to what elevator it tells you too, otherwise you'll be getting off on...

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Helpful?
Thank aaron s
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for your very positive review. We truly appreciate your feedback and are extremely delighted to learn that you have enjoyed your stay with us. Thank you for your comments regarding our newly modernized Destination Dispatch elevators, Club Lounge and the Deck. We appreciate all your comments and look forward to your next visit. Till then, safe travels.

Glendale, California
Reviewed 15 February 2016

Beautiful place. Beautiful view over the city of Los Angeles. great service. Especially in the Club Lounge. Karla and Juan I feel like a king. Francis also in the Front desk. If you're going to L.A., you better go to the Sheraton Hotel. Highly recommended.

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Helpful?
Thank Giovanni L
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for such a glowing review! We truly appreciate your feedback and are extremely delighted to learn that our associates have provided an exceptional service. We thank you for the shout out to Juan, Karla and Francis and we look forward to your next visit. Till then, safe travels.

Florida
Reviewed 15 February 2016

We arrived too early for check-in so we had to wait which was no problem as it is in a great location with wonderful restaurants nearby. The desk person found us a room so we could do an early check-in. The room was fine but the bathroom had only a shower and it was one tiny shower! But my husband...

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Helpful?
Thank thymetoparty
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at our hotel and for your loyalty. We truly appreciate your positive feedback of the services rendered by our associates and apologize for any inconvenience caused by the noise. We genuinely thank you for all your valuable comments and look forward to your next visit. Till then, stay...

Atlanta, United States
Reviewed 14 February 2016 via mobile

1) Room not available when I arrived (3pm) and forced to pay $20 extra per night to get into a room that was. 2) elevators weren't working the morning I needed to get to a work event and extremely slow at other times. 3) extremely high charged for use of the Internet --it's 2016, your competitors all make complimentary. At...

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Helpful?
Thank Corey C
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at our hotel. We truly apologize for the inconvenience and hope to welcome you again to Sheraton Los Angeles Downtown. Please do not hesitate to connect with me directly at jonathan.litvack@sheraton.com, should you require reservation and/or any assistance. All the best.

San Mateo, California
Reviewed 14 February 2016

Usually, I don't stay at Sheraton hotels, but after my last stay in Downtown LA I am going to have to reconsider. The lobby is absolutely breathtaking and makes you want to stay there a while before you go to your room. Once I got to the front desk and met Geovanny my expectations were once again exceeded. His hospitality...

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Helpful?
Thank Hubbs545
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a glowing review! We are extremely delighted to learn that you have enjoyed our $75 million transformation and experienced our state of the art lobby. We truly thank you for the shout out to Giovanni and for your obvious loyalty. We look forward to your next visit. Till then, stay well.

Reviewed 13 February 2016 via mobile

I was delivered room service after kitchen hours by waiter Miguel Vasquez. When you travel as much as I do as an Airline pilot. You learn to appreciate warm and honest customer service. Miguel was super polite and I appreciated his great attitude and hospitality even after what I am sure was a long day. Thank You Richard Williams Captain...

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Helpful?
Thank Richard W
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for such a glowing review and for the shout out to Miguel. We truly appreciate your valuable comments and are extremely delighted to learn that you have enjoyed your stay with us. We thank you for your loyalty and look forward to your next visit. Till then, safe travel.

Boston
Reviewed 12 February 2016

Needed a hotel in downtown LA, and the Sheraton didn't disappoint. The property is freshly renovated, and it shows - touches like USB outlets next to the beds were appreciated, and the decor was clean and modern. Having stayed at some tired Sheratons recently, I was glad to see they put some money and effort into upgrading this one. The...

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Helpful?
Thank Tom L
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at our hotel. We are truly delighted to learn that you have enjoyed our $75 million rejuvenation. We thank you for your loyalty throughout our renovation and we look forward to your future visits. Till then, safe travels

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11/06/2017 12/06/2017
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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Grand Los Angeles is located in the new pulse of downtown LA: The Bloc. We have completely revitalized our hotel through a $75 million redesign. We have activated the entire hotel. From our welcoming lobby and open-air Deck to our top-floor Club Lounge, every area in our hotel has been activated by our revitalization. ... more   less 

Additional Information about Sheraton Grand Los Angeles

Address: 711 S Hope St, Los Angeles, CA 90017-3803 (Formerly Sheraton Los Angeles Downtown Hotel)
Region: United States > California > Los Angeles > Downtown
Price Range: €208 - €449 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Grand Los Angeles 3.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#3 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Los Angeles staff and other travellers.
32 questions
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Questions? Get answers from Sheraton Grand Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a high floor”
mastiffdad, 10 May 2017 | Read review
“Big, Comfortable, Full equipment”
wasj2017, 6 May 2017 | Read review
“Downtown LA can be noisy so ask for a room on a higher floor.”
  • Suite: lounge area with large sofa, armchair and large desk
mkyni, 6 May 2017 | Read review
“Upper floor”
J_Dallas, 19 Apr 2017 | Read review
“not sure about the plan as I didn't go out”
SuetheHK, 18 Apr 2017 | Read review
5 of 5
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US$473* /night
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Prices are for 1 room, 2 adults
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