We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Custom Hotel

Visit hotel website
Share
Traveller (74)
Room & Suite (386)
Storyboard
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers"],"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 14 partner sites to see rooms from US$158.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Los Angeles hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "4384095740b44738a0e70a08fab128bf", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":656235,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[34391639],"additionalContentIds":[],"pollCount":0,"checkin":{"day":25,"month":11,"year":2018},"checkout":{"day":26,"month":11,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":158,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"4384095740b44738a0e70a08fab128bf","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":208,"lowestMetaPrice":158,"additionalPartner":false,"highestMetaPriceDisplay":208,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":208,"lowestMetaPrice":158,"highestMetaPriceDisplay":208,"hotelName":"Custom Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQzODQwOTU3NDBiNDQ3MzhhMGU3MGEwOGZhYjEyOGJmIiwiQUlLIjoiZGU1MmY2MDNkNDk5NGFjNGFlZDYyN2RjNWVmNjlkZTMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "25/11/2018", "checkOut": "26/11/2018", "lowestPrice": "US$158", "hasDates": true, "hacComplete": true, "contentIdMappings": {"34391639":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers","tracking"],"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handler"],"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":[],"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
About
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Los Angeles is one of the few cities where being near the airport is a good thing. And as the only boutique hotel within a mile of LAX, we have certain bragging rights. Our hotel is central to iconic beach towns, cultural landmarks, Playa Vista and well known Universities. Simply put – Custom Hotel is designed for convenience and comfort. Stay with us.
Read more
Property amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Shuttle Bus Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Wheelchair Access
Airport Transportation
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Green
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:SPECIALS - CLICK HERE
Hotel packages
Reviews (174)
Filter reviews
133 results
Traveller rating
31
21
21
24
36
Traveller type
Time of year
LanguageEnglish
More languages
31
21
21
24
36
Show reviews that mention
All reviews free shuttle lax airport location was perfect room was spacious maintenance supermarket
FilterEnglish
Updating list...
1 - 5 of 133 reviews
Reviewed 4 days ago via mobile

We stayed at the Custom Hotel as it was very convenient being right next to Otis College and the proximity to LAX. We were checked in by Mercedes S. who is a huge attribute to this hotel. She was not only friendly but also understands...More

Thank dgrunsten
Response from GaryG2998, General Manager at Custom HotelResponded yesterday

Dear dgrunsten, Thank you for staying with us and sharing your experience, we appreciate your post! I am so glad to hear your feedback regarding one of our shining stars, Mercedes. Thank you for recognizing our prerogative of going above and beyond for our guests!...More

Reviewed 1 week ago

Check-in was easy and fast and the man at the reception desk was friendly even though I arrived late. This was a pleasant, basic hotel room, with a nice selection of toiletries. The room was quiet despite being conveniently close to LAX. I'd stay here...More

Thank oregonian100
Response from GaryG2998, General Manager at Custom HotelResponded 1 week ago

Dear oregonian100, Thank you for staying with us and sharing your experience, we appreciate your post. I am so glad to hear your feedback regarding our staff and focus on cleanliness. Thank you for recognizing our prerogative of going above and beyond for our guests!...More

Reviewed 1 week ago

when looking at the website pictures the rooms look super nice. but in fact when walking in the hallways the paint is dark so walking at night looks spooky. Now in the rooms the beds are super low and are full size we had the...More

Thank Isabee01
Response from GaryG2998, General Manager at Custom HotelResponded 1 week ago

Dear Isabee01, Thank you very much for your recent visit, we appreciate your business. I am so glad to hear your feedback about our shuttle driver but sincerely apologize for not meeting your expectations otherwise. You will be pleased to know that based on valued...More

Reviewed 2 weeks ago via mobile

The woman at the reception was very rude. Would not recommend the place. It unacceptable the amount of plastic pollution they have, cover a plastic cup on a plastic bag, why? The location is quite convinient, close to the airportMore

Thank KikeAbed
Response from GaryG2998, General Manager at Custom HotelResponded 2 weeks ago

Dear KikeAbed, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay and for our service shortcoming at the front desk. We have individually wrapped cups to provide our guests a piece...More

Reviewed 3 weeks ago

Repair work on my home forced me to find alternative housing for 4-5 days, which extended to 3 weeks. The Custom Hotel is in my neighborhood, so its location allowed me to continue with my normal activities. . Every staff encounter was pleasant and they...More

Thank marilyn2048
Response from GaryG2998, General Manager at Custom HotelResponded 3 weeks ago

Dear marilyn2048 Thank you for staying with us and sharing your experience, we appreciate your post! I am so glad to hear your feedback regarding our staff and focus on cleanliness. Thank you for recognizing our prerogative of going above and beyond for our guests!...More

View more reviews
Questions & Answers
Ask a question
1_aussie
27 July 2018|
AnswerShow all 5 answers
Response from HungryDave1 | Reviewed this property |
They do not. They only offer valet laundry. Which is more expensive. There should be a laundromat somewhere on that street, Lincoln, which is a Major Boulevard. There is also an extended stay America north of there that... More
0
Votes
Christopher C
29 December 2017|
AnswerShow all 2 answers
Response from Heide W | Reviewed this property |
New ownership so it probably started out with a new Trip Advisor account. Have you been back? It's going to be great - they are renovating.
0
Votes
Weng C
22 November 2017|
AnswerShow all 2 answers
Response from alexander v | Reviewed this property |
I don't know if they have late check out. I'm assuming you have a flight out like I did at night. I checked out at 11 like your supposed to and then hung out at the pool area for the rest of the day and walked around Venice... More
1
Vote
Room Tips
"Upper floors have more features and great views. There are corner room suites that are great for family..."
marilyn2048
3 weeks ago
Read review
"Go to a different hotel."
jacksonc702
26 Jul 2018
Read review
"Get a room at the airport Hilton that is clean for the same price."
alexmY2389WG
25 Jul 2018
Read review
"Stay somewhere else: it will either be a nicer, true 3.5+ star hotel, or it will be cheaper."
Condor413
22 Jul 2018
Read review
Show More 
PRICE RANGE
US$125 - US$223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
custom hotel los angeles
LOCATION
United StatesCaliforniaLos AngelesWestsideLAX Area
NUMBER OF ROOMS
250
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing