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Custom Hotel

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#189 of 347 Hotels in Los Angeles
GreenLeadersGold level
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1 room 2 adults 0 children
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Custom Hotel
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1,492 Reviews from our TripAdvisor Community

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Showing 1,172: English reviews
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Reviewed 5 days ago NEWvia mobile

I decided to stay here because I was flying out of LAX very early and had to return a rental car and travel with a child and thought we'd get a few more hours of sleep vs driving the three hour drive from my family's home. I wish I hadn't or had chose another, better hotel. First off the $35...

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Thank Danielle C
Reviewed 1 week ago via mobile

Arriving at night the staff was initially unprofessional. The two clerks talked amongst each other and not welcome me. Upon arrival you realize that the hotel is one that is old but has been given an some low cost and low quality renovations with a contemporary feel. The halls are dark, lighting dim. walls are painted dark. Elevator was old...

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Thank Greg S
Seattle, Washington
Reviewed 2 weeks ago

This hotel was terrifying. We needed a hotel near LAX because we had an early morning flight and a 3 year old that needed all the sleep he could get. Reviews looked good and this seemed like a hipster hotel. It was not. To start off with, the hotel is hard to find (both for us and our Uber driver...

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3Thank SeattleTraveller2017
Santa Fe, NM
Reviewed 2 weeks ago

If you stay at a hotel where you get a consistent experience then the Custom is for you. Clean rooms, no frills, close to the airport which in LA put you in easy Uber distance to Beverly Hills and the 405. Request a high room keeps noise down. Breakfast is a little over rated which is why I don't give...

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Thank will19
Acworth, Georgia
Reviewed 3 weeks ago via mobile

The worst hotel I've ever had the displeasure of walking into, EVER. Rooms dirty and had the feel of 1950s bomb shelter. Too much echo, uncomfortable bed with military grade desk. It seemed thrown together. Cheapest online, I should've known. Never again

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Thank David C
Texas
Reviewed 3 weeks ago

I have stayed at Custom several times when travelling to LA. The location is convenient to the airport and the price is good for the area. The folks at the front desk are always helpful. Parking is valet only, which can be a pain if you have a car. The rooms are no-frills with concrete walls and beds that are...

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Thank Dan B
Salt Lake City, Utah
Reviewed 3 weeks ago

Our flight got canceled so we needed a room near the airport. I found this hotel and we booked it based on the photos and location. The shuttle service was prompt and the check in staff at the front desk was friendly. However, the room is VERY poor conditions compared to the photos. They state it is 'newly remodeled' but...

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Thank travel1515
Winnipeg, Canada
Reviewed 5 weeks ago

Due to a blizzard that completely change our flight plans, we ended up booking last minute for whatever we could find that was close to the airport, had a shuttle and wasn't crazy expensive. The shuttle was great - happened to be there for a pickup when we called, so we didn't have to wait. Reception area was very nicely...

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Thank Katima97
Detroit, Michigan
Reviewed 19 January 2017 via mobile

This is not a boutique hotel; this is one step above a hostel. 1: The bed is only about 12 inches off the ground. 2: The majority of the lights in the room didn't work and you could see where one of the bedside lamps had been yanked out of the wall. 3: all dark colors and they have tried...

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Thank Stacy B
calgary
Reviewed 17 January 2017 via mobile

Check in was seamless but note that the shuttle only comes to the gates if you call. I paid for a $20 taxi ride. The elevators are dirty and beat up. The hallways look like bumper cars did tricks in them. I was understandably dreading the hotel room. It was, however, clean soundproof and had a good bed. At half...

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Helpful?
Thank travelsalotCalgary

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] ... more   less 

Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Los Angeles, CA 90045-3503
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: €128 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
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Also Known As:
Custom Hotel Los Angeles
Hotel Style:
#9 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Custom Hotel staff and other travellers.
18 questions
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Questions? Get answers from Custom Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor”
 of 5 bubbles will19, 6 Feb 2017 | Read review
“Stay at your own peril”
 of 5 bubbles JoelK14, 4 Jan 2017 | Read review
“ask for a room on the pool side if you have to stay here”
 of 5 bubbles bobcrane, 2 Nov 2016 | Read review
“just check your room before you pay mine was good and enjoyed my stay”
 of 5 bubbles Y8923BQgarym, 19 Oct 2016 | Read review
“All rooms are about the same..”
 of 5 bubbles WaterfallsHawaii, 8 Oct 2016 | Read review
5 of 5