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Booked this hotel for a 2 day stay on business. Noticed mold in a picture in bathroom first night and was very disappointed considering the cost. Second night noticed dirty carpet, stains on walls and urine stains on wall behind toilet. Not acceptable! Decided to...More
Date of stay: December 2018
1 Thank Sven-289
Response from LupeV61, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International AirportResponded 4 days ago
Thank you for contacting Starwood Hotels and Resorts in regards to your previous reservation. I will gladly look into this for you. We are sorry to hear that your recent stay with our Four Points by Sheraton Los Angeles International Airport was not the greatest...More
I stayed here in July for a night and the workers were very nice. Everyone welcomed us every time we can inside and the lady at the desk only charged me for one parking spot when I had 2 cars because I rented a sports...More
We've used this hotel in the past and always enjoyed our stay. However, this time we were left to stand over 30 minutes in the cold and windy weather at the airport for a hotel shuttle that never came. We gave up and took a...More
Date of stay: November 2018
1 Thank shadowcf
Response from LupeV61, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International AirportResponded 1 week ago
I really appreciate you letting us know how your stay with us went. Needless to say I was disappointed to hear that it didn’t go better. One of the basic expectations of a hotel stay is that the room will be clean and in working...More
I have read a number of the reviews, not sure what people are expecting. This is the Four Points not the Four Seasons. Hotel is very convienent to LAX and the rental car lots. We waited for about 15 minutes of the shuttle that took...More
the accomadation and room was fine , the clocks were wrong and the quilts were washed so many times and the stuffing was in a ball , very uncomfortable to have over you and of course the parking is 32.00 bucks a dayMore
Date of stay: November 2018
2 Thank Helen D
Response from LupeV61, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International AirportResponded 2 weeks ago
I really appreciate you taking the time to let us know how your stay went. Needless to say I was extremely disappointed to see that things didn’t go that well. We have certain expectations when we check into a hotel.
Thank you again for...More
Four Points by Sheraton Los Angeles International Airport is a conveniently located hotel near LAX offering an ideal location in Los Angeles, California. We provide quick access before and after your flight. …MoreFour Points by Sheraton Los Angeles Airport International Airport features shuttle service to and from the airport. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Our flight also arrived at 6am, they were happy to put our luggage in storage. We explained that we just of an 17 hour flight and had 2 kids with us. They were really lovely and accommodated us as best they could. They... More
Our flight also arrived at 6am, they were happy to put our luggage in storage. We explained that we just of an 17 hour flight and had 2 kids with us. They were really lovely and accommodated us as best they could. They rush to get our room ready by 11am since we could only check in at 2pm. Front Reception was friendly and very accommodating. Will stay there again, definitely.