A very special place with very special people. We stayed here as we needed a rest in the sun. Everyone went above and beyond to make our stay special. Shout out to Tavi in guest relations. He is special. The staff is incredible. Warm and friendly and helpful. Space is gorgeous. A truly beautiful place. Indulgent to be sure but so worth it.
This was my first time staying at the Bel Air (I usually stay at a different LA hotel which I no longer like) and Im so disappointed I did not start staying here sooner. The layout of the hotel lends itself to privacy and serenity, and it is far less "sceney" than some of the other LA hotels, ie you wont find yourself constantly in the middle of an Instagram "photo shoot" and you can just relax. Every single person I encountered who worked here was beyond lovely- especially at the pool! And btw had the best pool food of my life here! My stay encountered a bit of a dramatic hiccup (no fault of the hotel) and it was handled with the utmost care. Was very disappointing to leave!
Please forward to manager We were there for lunch outside today a large group for a birthday and it was the worst experience We could have expected. It took a hour for the food. People received orders 20 minutes apart and waitstaff would disappear or ignore us for so long, we literally had to yell to get someone’s attention. Did not appear to be a manager or any order. Really really bad
Outstanding property and service. Stayed here recently for a big birthday celebration for my wife. The property is unique, not a cookie cutter luxury hotel. The physical plant is old, but the rooms have been updated recently and are immaculate. The grounds are amazing, pure LA, and the rooms open directly to the outdoors. The pool is wonderful. Not a loud music party scene, but relaxed and classy. Having a Wolfgang Puck restaurant on the premises means superior eating. The breakfasts are fantastic. The French omelet is the best I've had in years. The staff was incredibly accommodating and warm. We regularly stay in luxury hotels and this is my favorite hotel in the US.
If the swans are neglected as much as the guests and the property, then I’m afraid they don’t have long to live. Just returned from the worst hotel experience I’ve ever had in Los Angeles. I visit several times a year to see family, and usually stay at the Beverly Hills Hotel. I decided to switch it up this trip... BIG MISTAKE. I booked a loft room... upon check in I was offered an “ upgrade” to a canyon suite. The suite was next to the service kitchen and above the sidewalk room service uses to go back and forth from the kitchen. I asked for my original room.. was told that was not possible. No explanation. I asked to be moved... I was shown a room next to the pool service kitchen and a room over an old service driveway. I chose the latter as it was at least quiet... the whirlpool was filthy, had cracked limestone all around it, and the sun chaise cover was threadbare. The next morning I sought a manager and met Robert, supposedly the guest relations manager. He told me he didn’t know what happened with my room but would follow up that day with an explanation. Never did. He offered 50 percent off of the room.. but I really just wanted the room I booked. Huge Jersey shore wedding there that weekend.. they completely took over the pool ... drunken loud nasty people. The pool servers and bar servers were lovely . Management is non existent. I was happy to leave. …