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Courtyard Palo Alto Los Altos

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Courtyard Palo Alto Los Altos
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246 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Carmichael, California
Reviewed 3 days ago NEW

We have stayed at the Courtyard Palo Alto many times for Stanford football games. Very quiet and nicely remodeled rooms. Can't beat the free drink tickets that you receive at check in! Staff is always pleasant and helpful. The last time we stayed my wife left her pillow in our room after we checked out. One quick call to the...

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Helpful?
Thank DaveandJaniece1999
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you very much for your honest and lovely review on Trip Advisor. I am overjoyed that you had such an enjoyable and memorable stays and hope to welcome you back in the near future. Thank you for choosing Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality. Sincerely, Nader ElKabbany

Charleston, West Virginia
Reviewed 3 weeks ago

This hotel is in a good location for those staying or doing business in the Silicon Valley area. It is very close to Palo Alto and Stanford. It has great underground parking with a convenient elevator to your floor. The lobby is large and bright. The staff was really friendly. We had one of their recently renovated rooms and it...

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Helpful?
Thank Gramps25
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you so much for sharing your recent stay feed back. The Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality is committed to our guests satisfaction and we truly appreciated your honest feedback. We look forward to your next visit, Sincerely, Nader ElKabbany, General Manager

Palo Alto, California
Reviewed 4 weeks ago via mobile

The night auditor name Rizza Parras was amazingly RUDE,mean and unpleasant . Sure enough she made us feel uncomfortable staying in this hotel. It was late night, im dead tired from work the last thing i could imagine is to argue with a Front Desk old lady that is beyond her rudeness just because of hotel's staff no proper communication...

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Helpful?
Thank prettyowen
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank for your feedback regarding your dissatisfaction and the miscommunication issue with the our Front Desk. Please accept our sincere apology for the inconvenience we have caused you. Per our reply to your e-mail, this issue has been addressed and follow up actions have been taken to prevent it from re-occurring. as agreed, a credit has been issued to your...

Reviewed 7 December 2016

From the moment we arrived our experience was great. The front desk was extremely helpful, rooms have been upgraded and are very nice. After a birthday dinner party we returned to the hotel and the bar was just about to close. The woman in charge of the bar area went out of her way to make sure we were taken...

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Helpful?
Thank Kathy D
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you for your kind words regarding your stay with us at the Courtyard by Marriott, Palo Alto - Los Altos, a hotel managed by Johnson Hospitality. I am delighted that you enjoyed your stay with us. It is always great to hear that our work makes such a difference. I will be more than happy to share your kind...

San Francisco, California
Reviewed 27 November 2016

We had booked this hotel as our wedding block mainly due to proximity and size. Honestly we weren't expecting much since Marriott is typically a mid range chain and we really just wanted to book somewhere that was affordable and convenient for everyone, but we were really impressed with the rooms and service. Our room was a suite, and the...

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Helpful?
Thank Maebymaeby
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you for sharing your positive stay review on Trip advisor. We are thrilled to hear that we have exceeded your expectations and we truly appreciated your feedback. At the Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson hospitality, we strive to provide our guests with high level of accommodations and services and we appreciate your business....

Cary, NC
Reviewed 19 November 2016

We flew into town to make a college tour of Stanford. It's about 15 minutes from campus, in regular traffic, and 30 minutes from both SFO and SJC airports in light traffic (more like 60 minutes in rush hour). As a Gold Member, I don't usually select Courtyard as they are the only one in the Marriott brand not to...

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Helpful?
Thank CaryPlanner
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you for sharing your recent stay review and feedback on Trip Advisor. Please accept our sincere apology for the area traffic and the other guest noise issues you experienced during your visit. We also appreciate your positive comments about our hotel facilities and services. We have shared your feedback with our team to continue our focus on enhancing our...

Reviewed 17 November 2016 via mobile

Horrible experience. Just tried to check in and we had reservations made a month ago. I am a Marriott gold member and my business peer prepaid for her room for two nights a month ago. When checking in they stated I had a room but they gave my business peers room away which she prepaid for. This Marriott had no...

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Helpful?
Thank Becky N
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the hotel General Manager, I would like to personally apologize for the inconvenience we have caused you and your associate due to relocating her reservation to another hotel. I appreciated the opportunity to discuss the unusual situation with you, confirming that we understand and appreciate that you volunteered to relocate with her and have arranged to pay for both...

Los Altos, California
Reviewed 14 November 2016

We had a birthday party here for 6 friends. We started at the bar with drinks and appetizers and proceeded to our table for dinner and birthday cake. This restaurant/bar is huge and the decor classy but simple. Whether you're in a wheel chair or with small children you can move freely between tables. Therefore, you can talk, without disturbing...

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Helpful?
Thank Laura C
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you very much for your honest and lovely review on trip advisor. I am overjoyed that you had such an enjoyable and memorable experience in our restaurant and lounge and hope to welcome you back in the near future. Thank you for choosing the Courtyard by Marriott, Palo Alto - Los Altos managed by Johnson Hospitality. Sincerely, Nader ElKabbany

Washington DC, District of Columbia
Reviewed 10 November 2016

close to everything. several great restaurants within walking distance. Fully stocked bar. Bartender was great. w went for a business meeting with lots of guests. they handled all of us with no problem. Full breakfast menu.

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Thank 56miles
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott Palo Alto-Los Altos managed by Johnson Hospitality, I want to thank you for posting your recent stay feedback. Your feedback is very important to us. We appreciate your positive comments regarding our hotel location, amenities and services. We strive to provide our guests with memorable experience and We appreciate your business.

Tulsa, Oklahoma
Reviewed 7 November 2016

Stayed four nights last month. I always request a specific room on the 3rd floor and it was reserved as usual. Since last stay, room has been remodeled. The bathroom is all new with a walk-in shower and barn type sliding door. We actuality preferred the old layout with the sink and mirror outside the bathroom. An automatic sensor turns...

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Helpful?
Thank joseph1963
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott, Palo Alto - Los Altos managed by Johnson Hospitality, I want to thank you for posting your recent stay feedback. Your comments regarding our staff friendliness are appreciated as we share it with the team. As we continue to enhance our guest stay experience, your feedback regarding the bathroom light sensor...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service

Additional Information about Courtyard Palo Alto Los Altos

Address: 4320 El Camino Real, Los Altos, CA 94022-1001
Region: United States > California > Los Altos
Price Range: €135 - €475 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Palo Alto Los Altos 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Courtyard By Marriott Palo Alto Los Altos Hotel Los Altos
Courtyard Los Altos
Los Altos Marriott
Los Altos Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Palo Alto Los Altos staff and other travellers.
1 question
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Central California
9 months ago

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Questions? Get answers from Courtyard Palo Alto Los Altos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I wouldn't get a room facing El Camino Real.”
 of 5 bubbles DaveandJaniece1999, 17 Jan 2017 | Read review
“Ask for a quiet room at the back of the hotel.”
 of 5 bubbles CaryPlanner, 19 Nov 2016 | Read review
“stay away from the elevator”
 of 5 bubbles 56miles, 10 Nov 2016 | Read review
“Top floor opposite El Camino.”
 of 5 bubbles joseph1963, 7 Nov 2016 | Read review
“There's a microwave in the lobby near the check in desk.”
  • Refridgerator in the room.
 of 5 bubbles TheTravelGuy_Mike, 1 Nov 2016 | Read review
5 of 5
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