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Residence Inn Palo Alto Los Altos

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Traveller (36)
Room & Suite (29)
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Overview
  • Excellent41%
  • Very good46%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“palo alto”(26 reviews)
“long stay”(6 reviews)
“silicon valley”(14 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn Palo Alto Los Altos
Special Offer: Member Rates
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Offers from Residence Inn Palo Alto Los Altos
Special Offer: Member Rates
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Reviews (184)
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All reviewspalo altolong staysilicon valleyliving areagreat place to stayfree breakfastwhole foodsunderground parkingmain buildinghotel gymarea hotelscomfortable layoutan extended staysmall poolahead of timeonly complaintrestaurants within walking distance
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11 - 15 of 176 reviews
Reviewed 8 September 2017 via mobile

I stayed here for nine weeks this past summer. They have a wonderful staff that makes you feel like you're part of the family. There was not a day that went by that I was not greeted with a smile. I highly recommend staying here...More

Thank Christopher C
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 15 September 2017

Hi Christopher, Thank you for giving us the opportunity to be of service! It truly inspires us to know our guests had enjoyed their stay with us. We hope to welcome you back in the nearest future! Take care.

Reviewed 20 August 2017 via mobile

1. Marriott group should not claim it to be a 3-star hotel. It's way below. 2. Overall, below average facility, lobby. 3. A place with junior school type furniture next to lobby is called restaurant. A laugh. 4. Room carpets were very dirty and stained....More

Thank bajwa2u
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 21 August 2017

Dear Bajwa2u, I sincerely apologize for not meeting your stay expectations. We have addressed your feedback with the team to further improve the quality of our services. We hope to be given another chance should your travels take you back to the Palo Alto/Los Altos...More

Reviewed 14 August 2017 via mobile

Palo Alto is very expensive, granted. Room is upscale and relatively new so that was great. However, housekeeping did not show up our second day so our room was not tidied up upon returning to our room that night. By then it was too late...More

Thank CekayFarnsworth
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 16 August 2017

Dear CekayFarnsworth, Thank you for taking time to give us an online review. We sincerely appreciate your feedback as this assist us to further improve on our services. We do apologize for not meeting your expectations and we will address this with our team. We...More

Reviewed 2 August 2017

This is an ok place, and the location good. However I have to say that I found the service crap. We got there after midnight. They had no linen for the pullout in the room. They told me I would have to go pick up...More

Thank Elena A
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 7 August 2017

Dear Elena, We sincerely apologize for not meeting your expectations and for the unpleasant stay experience you had with us. We have addressed your concerns with the team to ensure this does not happen again. Kindly contact myself at the hotel so we can make...More

Reviewed 13 July 2017

I stayed here for almost a year during my crossborder assignment, and it started to feel almost like home. Great service and rooms were well functioning and tidy. During my long stay, I really appreciated having the possibility to cook in my room. The breakfast...More

Thank Sofia9999
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 14 July 2017

Hi Sofia9999, Thank you for taking time to give us an online review and for the opportunity to be of service. We will share your feedback with the team as this truly inspires and makes us work better together each day taking care of our...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Tennis Court
Outdoor pool
Details
Price range
US$170 - US$862 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$170 - US$862 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (36)
Room & Suite (29)
Dining (3)
Pool & Beach (2)
Questions & Answers
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Charles M
4 December 2015|
AnswerShow all 3 answers
Response from Valerie E | Reviewed this property |
The Counter on El Camino and San Antonio Road has excellent burgers (beef, bison, turkey, tuna or vegetarian). Pompeii in downtown Los Altos had very good Italian food. Togos (further down El Camino towards Mountain View... More
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Votes
Room Tips
"3rd floor is probably quieter. I think first floor rooms off parking lot would be noisy."
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"Ask for upper floor room to minimize noise level from room above."
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"facing sunlight - if that's an important factor"
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"On the court yard side is very good."
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