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Residence Inn Palo Alto Los Altos

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Traveller (36)
Room & Suite (42)
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About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
Hotel links
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Location

Full view
71Somewhat walkable
Grade: 71 out of 100
55Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
4460 El Camino Real, Los Altos, CA 94022-1003
Getting there
Mineta San Jose Intl Airport17 km
SFO Intl Airport34 km
San Antonio13 min
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193Reviews
101Photos
1Q+A
43Room tips
Traveller rating
  • 77
  • 84
  • 21
  • 5
  • 6
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Popular mentions
Gave this place only three stars because of the parking fee, which they very cleverly hide in the fine print when you book. I was assured that my total cost with taxes, etc., would be $122 when I booked. Then when I arrived, I was told there was a $17 parking fee. And yet my
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Response from Travis N, Manager at Residence Inn Palo Alto Los Altos
Responded 11 Dec 2018
Dear Joyce K, Thank you for taking the time to provide us with feedback regarding your recent stay. The parking fee is listed on all websites that our hotel is listed on, however, we do not have control over where third party booking sites (such as priceline, expedia, etc.) place this information. As your reservation was booked through one of these companies, we are unable to provide a receipt, as you have not paid the hotel for your room, but the third party company. The $20 that you mentioned is only an authorization that is placed on the card at the time of check-in in the event that you have a parking charge, or purchase anything from the market, and is replaced after your bank has received all final charges with any final charges. We hope this clears up the any miscommunication, or perceived poor customer service, as we are only able to provide you with a receipt for any incidental charges you may have incurred during your stay. Thank you, Travis N. Assistant General Manager
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I have been to many Residence Inns and while this one does not rank the lowest, it is pretty much close to the bottom of the spectrum. Staff are not particularly friendly and breakfast is pretty average. Sleep quality is quite, good, however. Prices are pretty steep, but that is
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Response from Travis N, Manager at Residence Inn Palo Alto Los Altos
Responded 9 Dec 2018
Dear GourmandTrashPanda, We are very sorry to hear that we failed to meet your expectations during your recent stay. We appreciate you taking the time to provide us with your feedback, and will be sharing your comments with our entire team so that the appropriate actions can be taken. We do hope you will consider giving us another chance to show you the true level of hospitality that we are capable of providing. Thank you, Travis N. Assistant General Manager
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The hotel is fine. The front desk staff were not mean or bad, but they were not friendly. Service with a smile is not the theme here. The rates were fine, but tacking on $17.00 for parking is a price rape. They have underground parking and in my opinion it is not like there
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Response from Travis N, Guest Relations Manager at Residence Inn Palo Alto Los Altos
Responded 7 Nov 2018
Dear ILOVEMYWIFE_JK, We are sorry to hear that your stay with us failed to meet your expectations. We have shared your feedback with our team to ensure that all issues mentioned are addressed properly. We appreciate you talking the time to provide us with your feedback regarding your recent stay, and do hope to welcome you back again on your next visit to Los Altos. Thank you, Travis N. Assistant General Manager
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We had an issue with our reservation and the person we dealt with was the rudest Marriott staff person we ever encountered. Frankly, he seemed to almost mock us. It was horrible, I would recommend considering any other property nearby.
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Response from Amelia A, General Manager at Residence Inn Palo Alto Los Altos
Responded 27 Oct 2018
Dear DaisyDot24 Thank you for choosing to stay at the Residence Inn Palo Alto Los Altos and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with our team members to ensure the necessary guidelines are in place to prevent future occurrence moving forward. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Los Altos.
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Basic, comfortable little suite. Nice pool/fire pit area. Someplace you could definitely stay and make a little homier -we only stayed one night. Breakfast was hot and had a lot of choices, including what I think was a basic paratha with potatoes and spices (no label though.) It
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Response from Amelia A, General Manager at Residence Inn Palo Alto Los Altos
Responded 30 Oct 2018
Dear Guest, Thank you so much for staying with us. We hope to see you the next time you travel to Los Altos. Have a wonderful week.
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The Counter on El Camino and San Antonio Road has excellent burgers (beef, bison, turkey, tuna or vegetarian). Pompeii in downtown Los Altos had very good Italian food. Togos (further down El Camino towards Mountain View) has good sandwiches.
0 votes
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"Be prepared for parking charge."
"As a suggestion you can request a room a little away from the elevators"
"Main building is more convenient to pool, breakfast, front desk, gym, than second building across the parking lot."
"3rd floor is probably quieter. I think first floor rooms off parking lot would be noisy."
"Ask for upper floor room to minimize noise level from room above."
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PRICE RANGE
US$126 - US$713 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn palo alto los altos hotel los altosresidence inn los altoslos altos residence inn
LOCATION
United StatesCaliforniaLos Altos
NUMBER OF ROOMS
156
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