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Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
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1,589 Reviews from our TripAdvisor Community

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Showing 1,527: English reviews
San Francisco, California
Reviewed 19 April 2016

Pricey, but great hotel! Staff allowed us to check in early and although we weren't too happy about the room we initially got, they were more than happy to give us a better room. We were on the 3rd floor, facing the water with a view of the ferry boat. My BF and I was there during the Grand Prix...

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Thank GEN-HIN
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Pricey as you stayed over one of the busiest weekends of the year in Long Beach, Grand Prix. I am glad you liked it though and thanks for the great comments and review. The water taxi runs over Grand prix weekend and then again from May 10th through the end of September.

Phoenix, United States
Reviewed 18 April 2016

I've been staying at this hotel about once a week, every month, over the last year. The staff and the rooms are the highest of quality. First the staff. They go out of their way to make your stay as comfortable as possible and many of the staff members refer to me by name. Second, the rooms. They are quite,...

Review collected in partnership with DoubleTree by Hilton
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Thank William S
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you so much for both the review and for staying with us. We love having you and really appreciate your business as we know you could stay anywhere. We consider you family.

Portland, Oregon
Reviewed 18 April 2016

Unfortunately, I only stayed here one night. We arrived after dark to a sea of colors. The property is very interesting and sits right on the water. The rooms are in different buildings across the property. We stayed in building one and I had a second floor balcony with sliding doors and seating overlooking a patio and the water. The...

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Thank LizaFly1266
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review and feedback. You will have to come back and stay longer to enjoy all of the property.

Dallas, Texas
Reviewed 18 April 2016

Off the main strip of Long Beach, Hotel Maya is a jewel. The grounds are reminiscent of a Polynesian resort and rooms reflect a sophisticated island feel. The hotel is positioned to enjoy the classic view of Long Beach city and harbor. I can't strongly suggest the hotel is kid friendly in that its vibe is definitely on the hip...

Review collected in partnership with DoubleTree by Hilton
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Thank Danny A
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review and we will definitely address the drain immediately. Come back soon!

Phoenix, Arizona
Reviewed 17 April 2016

We had a great night here! Food at Fuego was awesome!!! Great patio dinning experience! Free cruise shuttle! It was our anniversary so they sent us a bottle wine and chocolate! Amazing! We did have a minor leaky roof, they moved us to new room, that room reaked if marijuana. But it was late and I didn't want to move...

Review collected in partnership with DoubleTree by Hilton
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Thank Christa N
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great feedback and review. I apologize for the leak which I believe came from the patio above your room and glad you loved it anyway. We have since fixed it and hope to see you back here again soon.

New River, Arizona
Reviewed 17 April 2016

All was very nice, will stay again. They have bikes, and side by side bikes for rent. They charge to the room. The REEF restaurant across the street, did not go to it. We eat on site food was good, the view is GREAT, next to Queen Mary and a sub. We went on a cruise so the location was...

Review collected in partnership with DoubleTree by Hilton
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Thank smg1021
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the awesome review and feedback. We have been rallying to get the city to do the water taxi all year as well. We shall see....

Gilroy, United States
Reviewed 13 April 2016

From the manicured sand surrounding the fire pits to the plush beds overlooking the serene Long Beach bay, the Maya offers waterfront SoCal charm and a comforting relaxed vibe to each room. Our only regret, we couldn't stay longer.

Review collected in partnership with DoubleTree by Hilton
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Thank Christopher S
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

We regret you couldn't stay longer too...Come back and enjoy it again soon!

Layton, United States
Reviewed 12 April 2016

This hotel is great and has a terrific view. Waterfront hotel, with pool, beech type common area and walks to nearby attractions. Short walk to Queen Mary, restaurants, etc. Great location. Loved my stay and would definitely recommend it to others. I stayed here with a group touring the ports. Great place to stay if you are traveling on business....

Review collected in partnership with DoubleTree by Hilton
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Thank Michael M
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

We are so happy you enjoyed it and thanks for the great feedback. Bring your wife and come back soon!

Saratoga Springs, United States
Reviewed 12 April 2016

The facility was perfect for both personal and business. Hotel views from my balcony (Building 2) were breathtaking. The staff were kind, courteous and available to provide a quick shuttle ride within a two mile radius of the hotel: drop off and pick up from 7am until 11pm. A special shout out to Hotel Maya's bellman, Oscar!

Review collected in partnership with DoubleTree by Hilton
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Thank Jennifer H
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great comments about the hotel and Oscar. I will pass them on to him!

Hobart, Australia
Reviewed 9 April 2016

Unique rooms and nice location but out of the way from main centre or attractions. The reception staff were surly and unhelpful. When we asked the best way to get into town were simply told "Catch the bus" There is in fact a free bus that stops just outside the hotel, but more importantly the hotel has a shuttle bus...

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Thank drrobjones
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for letting us know. We will follow up immediately with the desk as we were very surprised to hear that feedback. Certainly not the type of service levels we strive to provide as evidenced by the rest of our reviews. I apologize and hope we can make it up to you again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 

Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Region: United States > California > Long Beach
Price Range: €202 - €369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Maya - a DoubleTree by Hilton Hotel 4*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Hotwire, Orbitz, Evoline ltd, Cancelon, Travelocity, Priceline, getaroom.com, Jetsetter, TripOnline SA and HotelQuickly so you can book your Hotel Maya - a DoubleTree by Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Hotel Style:
#3 Luxury Hotel in Long Beach
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and other travellers.
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Questions? Get answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room oceanside.”
W1230RLjohnf, 22 Mar 2017 | Read review
“Be sure to double check your location of the room, so you wont hear the noise outside, from the beeping in reverse.”
  • The Bed is comfortable
NancyS640, 20 Mar 2017 | Read review
“try for a top floor with a good view.”
CynthiaA337, 16 Mar 2017 | Read review
“Building 2 was the best location to me. Next choice would be building 3.”
Idahobeachgal, 4 Mar 2017 | Read review
“Choose any room with a view off the first floor in building 3 to be near the beach and building 4 to be near the pool”
Maallatuq, 27 Feb 2017 | Read review
5 of 5