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Hotel Maya - a DoubleTree by Hilton Hotel

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Traveller (872)
Room & Suite (381)
Dining (93)
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Overview
  • Excellent50%
  • Very good30%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“fuego restaurant”(51 reviews)
“warm cookies”(30 reviews)
“double tree”(23 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,849)
There are newer reviews for Hotel Maya - a DoubleTree by Hilton Hotel
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1,778 results
Traveller rating
859
531
224
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63
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859
531
224
101
63
Show reviews that mention
All reviewsfuego restaurantwarm cookiesdouble treequeen marywater viewfire pitdowntown long beachbeautiful hotelwater taxifree shuttlepre cruiseacross the bridgecarnival cruisehotel restaurantupon checkdowntown areashoreline village
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11 - 15 of 1,778 reviews
Reviewed 1 week ago via mobile

What a disappointment! This hotel charges over £200 per night and it’s not worth that at all. The view from the hotel, hotel’s grounds and the pool fair enough they are all nice, but when u step inside the room it is just shocking. I...More

Thank Justyna D
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 1 week ago

Thank you for your feedback. We strive to exceed all of our guest expectations and it appears we failed in your case and I apologize. I will review your feedback and comments with the team in both Fuego and housekeeping to follow up and ensure...More

Reviewed 1 week ago

The staff was not helpful when we requested early check in. We waiting 3 1/2 hours for our room to be ready. We were misinformed about a shuttle to/from the airport. Beds were extremely uncomfortable. Even booking in the wedding block was a nightmare only...More

Review collected in partnership with DoubleTree by Hilton
Thank izzytip
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 1 week ago

Thank you for your feedback. As you can see it is the exception and not the rule so obviously there was some type of issue or incident that occurred. We would love you to contact us directly so we may investigate and respond appropriately. We...More

Reviewed 1 week ago

This was a great hotel. The staff was extremely friendly, helpful and welcoming. The location on the water with balconies overlooking it is a lovely place to sit in the morning and enjoy your in-room coffee.

Review collected in partnership with DoubleTree by Hilton
Thank Mary B
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 1 week ago

Thanks for the great review. Come back soon!

Reviewed 2 weeks ago

The setting and the service were awesome. This hotel is like a vacation resort with a very casual atmosphere. You will feel like you are in an exotic country. We really enjoyed the evening views and time around the fire pits. The pool is gorgeous....More

Review collected in partnership with DoubleTree by Hilton
Thank NoreenOP
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 1 week ago

Thanks for the great review! It is a beautiful place and we are glad you enjoyed it. Come back soon!

Reviewed 2 weeks ago

The Hotel Maya was an excellent location for an excellent event and for an excellent cause. I recommend this hotel as a great place to stay to experience Long Beach. The views are fantastic, the peace and quiet are ideal. It is very convenient; and...More

Review collected in partnership with DoubleTree by Hilton
Thank Roger G
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 2 weeks ago

Thank you for bringing your event here. IT was amazing and we loved having you!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$225 - US$423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Long Beach
#3 Luxury Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$225 - US$423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Long Beach
#3 Luxury Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (872)
Room & Suite (381)
Dining (93)
Pool & Beach (87)
Amenities (33)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
Jamie J
1 April 2018|
AnswerShow all 2 answers
Response from 701LongBeach | Property representative |
We have in room fridges but no microwave. There are microwaves in gift shop for guest use. The guest before was correct...bathroom shelving has been added. We also replace mattresses as needed so if a guest mentions the... More
0
Votes
Starling1
29 March 2018|
AnswerShow all 6 answers
Response from deniseaks | Reviewed this property |
I don' believe they do.
0
Votes
nana101
19 December 2017|
Answer
Response from 701LongBeach | Property representative |
Please contact sandy.soto at hotel directly to clarify if you mean room and parking or just parking.
0
Votes
Room Tips
"stay elsewhere"
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"Request water or garden views and avoid the buildings closest to the lobby and those facing the parking lot."
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"Ocean view w/ balcony"
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"Rooms with a balcony are lovely"
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