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I spent several days in a room filled with mosquitos - making it very hard to sleep at night. I killed many but most got away. The hotel had their handyman spray several times before finally fogging the entire room after the 3rd night. After...More
Response from Nicole A, Manager at Residence Inn Livermore PleasantonResponded 23 September 2016
We're very sorry that you encountered this bug issue in your room during your stay with us Jim K, and that it took a little longer for us to finally resolve that problem for you. Being that our hotel room doors open directly to the...More
A good property, but small details make a difference. I arrived 15 minutes after the complimentary happy hour closed and was told there was no wine or food left. The small snack case sold no wine or edible food, and I was too tired to...More
Response from Nicole A, Manager at Residence Inn Livermore PleasantonResponded 19 September 2016
Thank you for taking the time to review your stay with us Loro95. I'm sorry that you encountered some issues, especially with the door lock. It is concerning to me that this door may be a troublesome lock, and if you are able to contact...More
I stayed here for almost a week. The rooms were decent, the amenities were convenient but there was a quarter-inch gap under our door which is probably one of the reasons why I had to kill multiple spiders each day. There is a lot of...More
Response from Nicole A, Manager at Residence Inn Livermore PleasantonResponded 13 September 2016
Thank you for taking the time to review your stay with us sdsurfkitty. I'm so sorry to hear about the spider issue you encountered during your stay with us, and about the gap under the door. If you are able to PM me or call...More
Ridiculous price for a room which was shabby and tired. The toilet seat looked like it cost 3 dollars. Cracks in the tile all over . Next time I will stay at Hampton Inn. So based on Manager comment recognizing how old and shabby it...More
Response from Nicole A, Manager at Residence Inn Livermore PleasantonResponded 26 August 2016
I'm sorry that you did not enjoy your stay with us 76rick. Yes, we are obviously an older hotel but we do try our best to ensure they are properly maintained. The cracked tile in the room is concerning--perhaps you can PM me or contact...More
While I agree with some of the reviewers that the hotel needs some refreshing and is showing it's age I found the staff to be friendly and rooms were clean. It was also a convenient location for our vacation in the Bay Area. The front...More
Response from Nicole A, Manager at Residence Inn Livermore PleasantonResponded 15 August 2016
Thank you for your feedback. I'm so glad to hear that our wonderful, hard-working staff made a lasting impression on you during your stay, and were able to compensate for some of the older qualities of our hotel. We hope to see you back again...More
US$180 - US$324 (Based on Average Rates for a Standard Room)
#2 Family Hotel in Livermore
Non-Smoking Rooms ,
Number of rooms
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