Sorry this post came a bit late, I would like to thank the staff at Courtyard Larkspur for their wonderful service especially Nuris, she made me feel so welcomed with her excellent service. I stayed at courtyard for 5 days, the location is excellent with all the nice cafe and restaurants just across the street. Would love to come back again.
This Marriott is in a terrific location—next to the San Francisco ferry, a small shopping center and places to dine. The décor was modern. All plumbing and electrical appliances worked in the room. As we were on the first floor, we had a small patio—might be nice to use but couldn’t because it was the cool, rainy season—late December. Breakfast is available for a nominal charge in a comfortable seating area. AAA and a senior discount are available; you’ll need some extra funds what with the 15% room tax. The room was not serviced as usual because of Covid rules; arrangements must be made with housekeeping. Grounds were nicely landscaped. Adequate parking is beside the hotel. There is a local newspaper that includes what’s going on during the holidays.
7 hotels in 9 days. This was my last stop. I went through the outer door and there was a luggage cart blocking the way. Got to the front desk and while Orland was seeing if he had a room upgrade for an Ambassador, rude manager McKayla demanded to know if my dog was a service dog. Good question, McKayla. I usually bring a pet into a hotel that has a sign, "No pets in hotel". How stupid do you think I am? I patiently explained that she is a service dog (psychotherapy) and that my wife was holding her for a second as she had a coughing fit. We have found that holding her for a few seconds allays the cough and does not cause other people around us to back away. There are ways to ask questions to elicit information and then there are ways to be rude. McKayla (blond/ middle-aged) has mastered one of these. Gym is basic. Room 203 should have a view of Mt. Tam but I believe I have a view of the parking lot and shopping center. I forgot my shaver and the hotel did not have a complimentary one. They were happy to sell me one from the hotel shop. The one suite they had available should actually not have been listed on the website as the toilet was out of order. It appears the suites are on the side of the hotel not facing the mountain. How odd. The bistro/ bar should be open every night from 6 - 10 but it was closed this evening. The dresser looks like it has been beaten to hell. If you have other choices, stay somewhere else and spare yourself a headache. I will tweet Marriott as well regarding McKayla.…
Hotel was chosen because of the location for our company session. It´s very simple, for me a little strange level of services. Hotel where I make my bed by myself, I´m not used to the. However, personnel was nice and I have no real complaint (maybe some better cleaning would help). Hotel gym was ok, opened 24/7. Basic, but fine.
The staff are amazing, friendly and assertive. I stayed for over 3 weeks and my room was outside of the lift, this caused a lot of noise at night when I was working early. I had so many sleepless nights due to the noise. The weekend came, I still work! And the noise was even worse! The hotel was fully booked so I was unable to move rooms, I recommend anyone staying for work need to ask to be at the end of the corridor and on the 3rd level - I wish I had known this.
We stayed at this hotel for a friend's wedding near this location. This location was great because it had a nice courtyard where we could all hang out when we didn't have events going on. In addition, they were accommodating to our party as we were looking for a location to gather after the wedding that would not disrupt the other guests.
Pros: Easy walk across the street to Marin Country Mart shops and restaurants. Easy Hwy 101 access. Cons: noise from hallways unbearable early in the morning. Room was corporate functional. Hallways had a gross smell like vomit orsewage.
Service was top notch at front desk. Breakfast meals and sandwiches good. Please note that I accidentally left some clothes in my closet when I left. I called the hotel the next morning and one of the staff, Maria, found my items and shipped them to me in FL. She was very helpful and called to confirm that she sent the items. Would certainly return if in the area again. Thanks for excellent customer service.
We have stayed here before for several nights earlier in the summer and all was well. But we just stayed again, expecting to find the same and were very unhappy this time. ..to the point of feeling unsafe. We saw a number of guests exiting the elevator and walking the halls who were not wearing masks. (There were no signs in the halls or elevator reminding people to wear their masks, just one on the front entrance and a 2nd one off to the side on the side door, where people are unlikely to notice, and no sanitizer stands by the elevator or side doors--something most COVID-19 certified places have). Few people seemed to be wearing masks coming and going from the side entrance of the hotel (taking an elevator and walking on interior unvented hallways). When my husband politely noted that masks were mandatory indoors to one man in our 2nd floor hallway earlier today, the customer responded in such a way that felt threatening, telling him agressively and very loudly to "mind his own business" 9so loudly that I could hear the encounter inside our room). When I went down to the front desk to let them know there should be more signage about masks being mandatory as we'd just had an encounter that made us feel unsafe, I saw that the nice older woman at the front desk had not been wearing a mask. She did not pull her mask up over her face when she eventually came over to talk with me. When I told her about the encounter that made us feel unsafe and suggested additional signage, she expressed her sympathy and noted how bad it was that some people were not wearing masks...all while not wearing her mask and standing outside the protective glass to talk with me. I noted politely that modeling behavior might be good...along with additional signs. Only then did she pull up her mask, and commented that it was hard to get people to comply. I am sympathetic that it is hard to get people to comply (I write about the hospitality industry), but this experience was stunning. We'd planned to stay here again several more times this fall, but now I am not feeling like it is a safe option.…
We were in town for my wife's surgery at the nearby hospital, so I arranged to stay a couple of nights. I couldn't have been more pleased with the service and accommodations. Sheila, at the front desk, was so friendly and knowledgeable with not just my reservation, but also with the reservations of those in front of me while I was waiting to be checked in. The room was recently renovated (at least if felt/looked that way) and the location was lovely. I look forward to staying again for recreational travel, where we can enjoy the waterfront and shops across the lane a little more. I didn't get away from the hotel or the hospital too much, but the snack bar area by the front desk had EVERYTHING I could want, so I was very glad for the convenience. Thank you to the staff and management who took great care of me during such a hectic time!…