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Prominence Hotel & Suites

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Prominence Hotel & Suites
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198 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Aurora, Colorado
Reviewed 13 October 2016

As we all know good service starts at the top, and this hotel is no exception. The General Manager, Stan Yombo, ensures exceptional service from all of his staff. The front desk crew, Curtis, Melanie, Nick, and Kathy are not only friendly, but are also very knowledgeable and helpful. We had a room on the 2nd floor that included a...

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1Thank Ellen_pclt
Redlands, California
Reviewed 5 October 2016

Old and dated hotel! Sofas have stains all over. We had 4 rooms reserved for a wedding. We were told that each room will have extra beds, but instead they told us that rooms with extra beds were all sold out, and to use the sofa beds! My sister paid extra for that, Breakfast, mediocre. Stay somewhere else!!.

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Thank Ellen684
Surrey, Canada
Reviewed 4 October 2016

Hotel staff were great and had good banter with all but one, location very convenient, breakfast enjoyable, room comfortable. We even stayed an additional night. The only drawback was we had a dog with us and the exit door was broken so getting in and out of the hotel was inconvenient. Otherwise, would stay there again.

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Thank ihatescreennames2015
Redmond, Washington
Reviewed 11 September 2016

When we checked in, we were told rooms would be ready in an hour, came back in an hours, were told it would be another 2 hours. The clerk at the desk was rude to everyone that had the nerve to ask about the rooms - the waiting room had several guests waiting. Once we got the room, it was...

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Thank Eva S
Huntington Beach, California
Reviewed 10 September 2016 via mobile

Please be very cautious or desperate to stay here! The rates are affordable, location is bad, condition is definitely sub-par to any other hotel I've stayed at (and I stay at A LOT). Rooms are small and smell of slight mold. Besides the continental breakfast, everything about this place says stay away. When I tried to politely and with 24hr...

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Thank valdogg40
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Mr. Ryan Valley, Thank you for choosing the Prominence Hotel during your stay in the greater Orange County and Thank you for choosing to stay with us for the next 3 days. Here at the Prominence Hotel, we are proud to serve guests as yourself. We took your comments in consideration and hope you will enjoy the rest of your...

San Francisco, California
Reviewed 3 September 2016

When i checked in I told staff the window was broken. That night I said the window was broken. The next morning I was assured the problem would be fixed that day or I would get a new room. When I arrived back that evening... window still broken and no other room available and they would not upgrade. never ever...

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Thank Trucker S
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Thank you, We appreciate your comment and we thank you for choosing the Prominence hotel and suites during your visit in Lake Forest. Regards,

Tucson, Arizona
Reviewed 27 August 2016

Hotel was sold out so they ran out of bedding for pullout sofa. Staff was rude, condescending and unapologetic about the situation. Found a man's loafers under a chair. Sink didn't drain well would fill up very quickly. However, the breakfast was very good and the staff running the breakfast were very polite and friendly.

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Thank Auddtravel
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Hello, We appreciate your comments and we thank you for choosing the Prominence hotel and suites among all other hotel around Lake Forest. Thank you

Lake Forest, California
Reviewed 26 August 2016

nice quiet hotel, easy going, easy check in, easy parking, comfortable environment. Simple check in and check out. Would recommend to any one looking for an easy & quiet hotel. Located near toll road.

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Thank bts91
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Greeting, I am so glad that you have enjoyed your stay during your visit in Lake Forest. We appreciate your comments and we appreciate guests like you. When your trip bring you back in Lake Forest, please give us a call and we will be delighted to serve you again. Regards,

Mumbai (Bombay), India
Reviewed 25 August 2016 via mobile

I stayed there many times for long periods and always felt like home away from home. Rooms are very clean and it gets cleaned daily. swimming pool and jacuzzi is there. Best part is morning cooked breakfast. small kitchen is also there in room and they also provide utensils. Very peaceful place and Starbucks is just beside.

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Thank Prakharmishra01
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Greeting, Thank you very much for choosing us as your home away home. Comments like yours are so much appreciated and keep us motivated. As you mentioned, we serve a hot complimentary breakfast every morning and Starbucks is just a step away. Please, come to visit us again or drop by to say hello. We will appreciate it. Again, Thank...

White Salmon, Washington
Reviewed 24 August 2016

$ for $ this was a great hotel. It is an older hotel, with some old things (like non-digital thermostats that don't work, 1970's looking/sounding refrigerator, and old 1980's office style carpet). But, the staff were nice, the room was spacious and very comfortable, and it was quiet. Also, for the outdoor people, it is very close to the Whiting...

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Thank Timruns

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about Prominence Hotel & Suites

Address: 20768 Lake Forest Dr, Lake Forest, CA 92630-7737
Region: United States > California > Orange County > Lake Forest
Price Range: €100 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Prominence Hotel & Suites 2.5*
Number of rooms: 60
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Also Known As:
Prominence Hotel And Suites
Prominence Hotel Lake Forest
Comfort Suites Lake Forest
Lake Forest Comfort Suites
Hotel Style:
#1 Best Value Hotel in Lake Forest
#3 Romantic Hotel in Lake Forest
#6 Family Hotel in Lake Forest
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Questions & Answers

Here's what travellers have asked, with answers from Prominence Hotel & Suites staff and other travellers.
2 questions
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Prescott, Arizona
6 months ago
Brandon, Mississippi

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Questions? Get answers from Prominence Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I suggest a room in the rear on the third floor”
 of 5 bubbles henryk47, 13 Mar 2017 | Read review
“Back side of motel toward the residential area”
 of 5 bubbles 343artw, 23 Dec 2016 | Read review
“We were on the second floor, with a south facing window. There was no "view', but quiet.”
 of 5 bubbles HeeNalu1969, 17 Oct 2016 | Read review
“Examine room before you unpack.”
 of 5 bubbles J8437AMtomm, 25 Jul 2016 | Read review
“Best place for pet owners! Get the ground floor - so convenient to take pets out.”
 of 5 bubbles melissablack, 19 Jul 2016 | Read review
5 of 5