When we were booking our stay (via email), we also reserved a table at the restaurant. During winter there are not many other options to go to eat and also it is a logical option. Since I am vegetarian and when looking at the menu, they only had one vegetarian main course option available, we kindly asked to make sure that I can actually eat there and reserve that one food for me. After that got a confirmation that table is booked. Guess what they ran out of that day? Of course the only option I can eat. Had to wait around 20 minutes to see if the kitchen can make something for me or I have to accept that I have to eat a salad and stay hungry. Fortuntely the server and kitchen were kind enough and made me a special out of the menu meal: veggie burger + fires. But that is not a food I actually want to eat in a fancy restaurant on a date. Two tips for future: * don't lose that kind of information * a lot of people are avoiding/not eating meat nowadays, keep up with current times and add more plant based main course foods in the menu or at least make sure that the only veggie option does not run out before dinner reservations.…
Avoid Vihula Manor Good Nothing to mention Bad Spa / Pool is messy, smelly , slippy and about as relaxing as school swimming lesson Food - poor quality from the frozen baked bread to the apple crumble pending to be a Tarte Tatin - a true canteen feeling Room - reminds me of nice roadside motel, grandmas carpet and tired - also asleep look & feel Ugly Breakfast Coffee - I’m not sure if should be allowed to use the name coffee Grounds - many of the buildings look uncared & tired Summary This is more like an IBIS / Premier Inn with a swimming pool than a premium manor
Even though everything is located in separate buildings (SPA, restaurant, room), it was fun to walk between those and enjoy the beautiful snowy winter. Be sure to visit during good weather: either in summer or during snowy winter.
Firs time at this famous manor and everything was splendid. The room itself was nice and quiet, spa with many saunas was good and the dinner at restaurant was excellent. All six foods we had with my wife were tasty and wines frefreshing and Viveka served us friendly at restaurant. So everything was just it is due to be!
Negative experience, I admired the table decoration and took it in my hands for a close looking. A service staff barked at me with the following words « don’t touch only watch ». If so there should be a notice on the table that is absolutely forbidden/crime to touch the decoration such as : « PLEASE don’t touch » We felt very unpleasant and were happy to leave very soon Vihula Manor Country Club & Spa.
Short text: When you stay at the Vihula Manor and they want to give you a room at Back Manor, ask for another room. If you cannot do this, check the room thoroughly! Long text: We stayed 1 night at the Vihula Manor (24.08.-25.08.21). They gave us Room Number 2 at Back Manor. First of all, we had problems to open the door. The door stuck and we needed help of another couple to enter the room. The bathroom had a shower cubicle and a sink with mirror. Unfortunately, some of the seals in the cubicle had mold. That was not great, but we thought: Hey it’s just one night. Then we tried to wash hands and had to see, that the sink didn’t work. It was almost completely blocked. This Hotel considers to be a 4 Star-Hotel. How can they offer a room like this to a guest? I went to the welcome desk und asked exactly that. They couldn’t quite explain and gave us Room Number 10, directly under the roof, also in Back Manor. It was absolutely great, to carry our heavy suitcases over steep and small stairs all the way to the roof (old house, no lift). The room was smaller and looked even older, than the first one. But what the heck: Just one night! ;-) The bathroom had no mold, the sink worked. We left the suitcases and went to dinner with our tour group. We were late, but we had the chance to grab a bite. Right here could the story end. But the best is still to come. After we went to bed, we were quite surprised as the light went on, off, on, off… The room had a small window beside the door, next to a mirror. Whenever the light in the aisle (outside the room) went on, we had 2 spotlights that lit the room. We couldn’t find a quick solution for this, so we covered our heads as good as possible. Positive thinking: We had a free disco night! Negative Thinking: It was like a cell in a prison and they tried to keep you awake. Well, the night went over and we had to discover, that the shower didn’t work properly. You couldn’t switch between bathtub and shower. It was blocked. Most of the water went directly to the tub. My girlfriend tried then to get the shampoo out of her hair in the sink. Can you imagine, how happy she was? ;-) But let me say this: Other members of our tour group had rooms, that were fine or at least ok (not Back Manor). It seems that Back Manor needs a renovation. Until then you will pay a good amount of money for a rather old room, that may have “interesting” extras :-(. We will ask our tour operator to not pay our night there. We will see, how this ends.…
The hotel doesn’t care about the safety of its guests: in the Covid environment, customers stand close to each other in a small room at the breakfast. It's the same with the spa dressing room. In the spa room, the water wasn’t removed from the floor at all, so my child fell and other clients slipped on the wet floor. The bathroom in our room smelled like sewage, the bathtub was moldy, and there was no cleaning for three days. After a reminder, the cleaning lady threw out the trash, but the floor was not cleaned. Moreover, looking at the plastic bottles sticking out of the bin, she asked me what I mean by cleaning the room. Ha ha, I didn't know I needed to take cleaning instructions for the hotel staff. At the dinner, the waitress refused to provide any table we liked on the pretext that she didn’t want to change the number of cutleries at the tables, forcing us to sit at the only table set for 3 persons. Despite the fact that 7 out of 9 identical tables were free. Even though I had booked a suite with a queen bed and a sofa bed, the sofa bed for the child was not prepared. In response to our polite request to prepare the sofa bed, the hotel staff began to argue with us that we should have informed them in advance that we wanted to prepare the sofa bed for sleeping (of course, there was no third set of towels). Generally, there are enough beautiful places and nice hotels in Europe. And the main thing that distinguishes them is the quality of the service that Vihula Manor cannot provide.…
We spent a good time with kids in swimming pool and walking in the park area and garden, which was very beautiful especially flowers, . Food in the main restaurant was expensive and one of the ordered dishes was so savoury that it was impossible to eat. Administrators from reception were very helpful and positive.
Area is beautiful. But unfortunately the spa and the restaurant were crowded (and not covid-safe) and staff was arrogant. Restaurant was disappointing as well and waitresses were too busy serving customers well.
Nice place, but service people should be more informed of the offered services - did not know much of their systems and gave wrong information. Pool areas should be cleaned more often, weater in jacuzzi was a bit cold for me.