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Best Western Airport Plaza Inn

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Traveller (80)
Room & Suite (23)
Dining (3)
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Overview
  • Excellent18%
  • Very good37%
  • Average23%
  • Poor13%
  • Terrible9%
Travellers talk about
“hot tub”(10 reviews)
“panda express”(11 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Free Airport Transportation
Multilingual Staff
2 Star Hotel
All hotel details
Offers from Best Western Airport Plaza Inn
Special Offer:BWR Bonus Offer
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (447)
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355 results
Traveller rating
76
123
72
49
35
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LanguageEnglish
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76
123
72
49
35
Show reviews that mention
All reviewshot tubpanda expressexcellent breakfastroom was cleanroom rateovernight stayan older hotelfree shuttlethe hotel offerscoffee makernice staycontinental breakfastevery hourdonutsyogurtlaxross
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1 - 5 of 355 reviews
Reviewed 1 week ago via mobile

Called and cancelled with more than 24 hours notice. Employee said it was cancelled. Best Western charged my credit card anyway. Refused to refund the charges because the employee did not provide a reference number. I have a screenshot of the call so they should...More

Thank Gabriel L
Response from Lance P, Guest Relations Manager at Best Western Airport Plaza InnResponded 5 days ago

Dear Guest, Thank you very much for your feedback and business. I also would like to apologize for the issues you experienced with your cancelled reservation. Your review will be reviewed by Upper Managment and the entire staff to ensure all guests receive exceptional service.

Hotel's Favourite
Reviewed 31 January 2018

Room was clean and modern. The front desk was very helpful with best places to eat and nearby conveniences. It was everything I would expect from a Best Western. The breakfast was great and items filled quickly by the staff.

Thank jdevans53242
Response from 05463, Manager at Best Western Airport Plaza InnResponded 1 February 2018

Hello, thank you very much for your rating and comments. We really love hearing about our guests experiences. I'm glad to hear the staff was very helpful. We look forward to your next visit!

Reviewed 1 week ago

This is a bottom end hotel for accommodations near the airport. The pick up van driver is also the luggage handler and there is only one person on the front desk. The hotel is old and run down although they are in the mist of...More

Thank gbwcs
Response from Lance P, Guest Relations Manager at Best Western Airport Plaza InnResponded 1 week ago

Dear gbwcs, The staff at The Best Western Airport Plaza would like to thank you for reviewing your recent stay. I would like to apologize for the our conditions of our facility. We are currently under renovations and I am truly sorry for the lack...More

Reviewed 1 week ago via mobile

First room - smelled like a cigarette and sinks didn’t drain. Second room - smelled like someone just got finished smoking the biggest blunt. Which is fine if you’re a smoker I guess...but I’m not so I don’t want it in my clothes. Third room...More

Thank Dee H
Response from 05463, Manager at Best Western Airport Plaza InnResponded 1 week ago

Hello Dee,we apologize your stay with us was not what you expected. We are currently under renovation and are working to improve our location and sometimes people do not abide by the house rules. The Hotel also has a preventative service program with a reputable...More

Reviewed 3 weeks ago

The receptionist at the front desk completely messed up my check-in process. She booked me twice for the same night. She did not comprehend anything I requested. She has horrible customer service as well and she's a liar too!More

Review collected in partnership with Best Western
Thank bigjoe4203
Response from 05463, Manager at Best Western Airport Plaza InnResponded 3 weeks ago

Hello Sir, Thank you for taking the time to tell us about your experience with us, however your not being very truthful when you say our Front Desk Agent made two separate reservations for you. The fact is that you should be talking to your...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Details
Price range
US$124 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$124 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (80)
Room & Suite (23)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Colgaton
4 September 2017|
AnswerShow all 6 answers
Response from Dawn S | Reviewed this property |
I think it was 6. Their website probably has that info. It was decent.
1
Vote
MikenSue726
16 February 2017|
AnswerShow all 3 answers
Response from Lance P | Property representative |
Please contact the property after you collect your baggage. There is a Kiosk in the baggage claim area and you can call us from there. Then wait under the Airport Shuttle sign outside the baggage claim.
0
Votes
Rudi D
16 January 2017|
AnswerShow all 2 answers
Response from Lance P | Property representative |
We do not have swimming pool, we have jazcuzzi hot tub that is outside. Also Breakfast is free and we do have hot items as well.If you would like more information please give us a call at (310) 568-0071.
0
Votes
Room Tips
"Honeymoon couple get-a-way"
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"Avoid this hotel."
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"Top floor was good but elevator is slow."
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"Maybe at the rear of the motel away from the noise of the M1 out front"
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