Our services from Claudia and Joanna were phenomenal. Israel was our server and we highly recommend him! Ashley was the manager and they both exceeded our expectations! Food was great, staff was amazing. We’ll be back soon
Nice Pools and Jacuzzi. Good poolside drinks. Plenty of towels available. Property is immaculate with little areas to sit and relax. Beautiful landscaping, so nice to see flowers and flowering trees in the middle of summer.
My friend and I did a short getaway to.the desert and stayed 3 days and 2 nights. I had stayed here 15 years ago and was hoping that it would be just as enjoyable. It was! Sarah the bartender is amazing! Very accommodating and a great conversationalist. Maintenance guy, Bruce, was outstanding in attending to an issue with the sliding door in our room. Front desk staff was also great. We truly enjoyed our stay and will be back.
Our room was very basic. There was mildew in the shower. The carpet has stains. This room was definitely not renovated yet. (Room 805). However, the grounds are very beautiful. Newly remodeled seating area outside is awesome especially at night. I enjoyed the spa. It was relaxing as well! Overall it was a lovely time.
Beautiful, relaxing property tucked away in Indian Wells. Very relaxing spa w/services. Great pools. Our go to spot for a fun or romantic getaway in the desert. The staff is very attentive and the property was recently renovated. Would highly recommend to friends & family looking for a relaxing spot to decompress.
I wanted to treat my mom to a nice getaway and came across this property because an influencer/friend posted about it and I wish I wouldn’t have fallen for the trap of beautiful pictures. The property is very nice but everything else falls short from that. Checking in on Wednesday night at 8:30pm to find out restaurant was closed and so was room service. Those are not the hours that are stated online. Check in service felt very basic, I think I would have gotten a more hospitable approach at a Holiday Inn Express. Rooms are “remodeled” but not very clean. Toilet had scuffs on the seat that I had to clean, thank goodness I had disinfectant wipes on me. AC unit is from the 80’s and the noise it makes didn’t help us get a good night sleep as well as mosquitos that somehow made it into the room to bite us (not forgetting to mention I’m 18 weeks pregnant). Sheets are cheap, stiff and scratchy. Next morning we wanted to have coffee and breakfast in our room, turns out they can’t even accommodate room service. The hotel was not busy if they had 8 rooms booked I’d be surprised. Headed over to the restaurant, our waitress was lovely but our basic American breakfast would have been better at Dennys. Pool states they have service which isn’t true, no Pool Person to help with towels and there is a bar but you have to stand up and order if you want something. Beware they don’t even have bottled water so if you want one hope you’re ok with tap water. Second night here was even more awful with a neighbor in the room upstairs you can literally hear every step they take which makes it sound like the ceiling is going to come down. So if you are looking to be treated to great service and truly relax this is not the place at all. Ruined our getaway, wish I would have reserved somewhere else. Today we will drive back home with a bad taste in our mouth and more under bags on our eyes then the ones we came with.…
The property is on several acres, beautifully landscaped and maintained. There are palm trees, lush plants, fireplaces, fire pits, and outdoor seating surrounding the pool area. There were string lights and soft live music on Friday night. The room was spacious, comfortable, and the furnishings were gorgeous. Every staff member was super friendly and helpful. The restaurant’s decor was nice, the food was great, and the service was wonderful!
This resort hotel is modern and luxurious. The property is on spacious, beautiful grounds with the backdrop of the mountains and palm trees. The hotel lights up at night with fire pits and string lights. The pool area is stunning. The guest rooms are huge! The decor and furniture is upscale and conferrable. The rooms on the ground level like ours has a patio with seating. The service is wonderful. I highly recommend this hotel.
no saltwater pool at all on this property nor in the spa. its all a lie. and if you get kennedy at the front desk she will argue with you like the devil. she ruined any goodness out of the 1st two days of our stay. alex too. they are a liability to the hotel. in fact the worst customer service ever!!!!!! Come to find out Luis the manager must have trained them to be that way. My suggestion to corporate office is to get super knowledgeable personnel and an amazing hands on manager who doesn't ghost their staff. Also a manager that doesn't train staff to be oppositional to the guests. Now, with that said the property is beautiful. The pool is large and quiet and the music they play is soooo relaxing. The rooms whether upgraded or not are extremely soundproof and the beds are amazing. The 15 acre grounds are like a Mediterranean paradise with over 50 fruit trees and 100’s of olive trees, palm trees and thousands of rose bushes. It’s one of the prettier hotels I’ve stayed at. The poolside service is exemplary and the housekeeping staff is the best. Don’t let the front desk people like Kennedy or Alex or the poor management style of Luis deter you. With a little push back You will get what you paid for and more!!…
Not now but maybe soon... As many have stated, the landscaping and pool areas are great! I have no complaints with the staff. With that said, for a full scale resort, I would expect much more. Maybe I'm not the target market but dining closing at 8pm and bar closing at 9pn is too early for a resort (that includes room service). We also had (before 7pm) being told we could only order 'appetizers and salads' since they have a large group to serve. Seriously?? Very basic rooms, which was clearly a 'on the cheap' remodel. As someone said, just basic cable. Not a big deal but not as advertised. I sense this place is going through a management transition.