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Renaissance Indian Wells Resort & Spa

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1,103 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Indian Wells Resort & Spa
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Showing 1,075: English reviews
Brentwood, California
Reviewed 8 February 2013

Upon checking into this beautiful resort, I was amazed with the beauty of the property. With a lavish golf course and plenty of palm trees it made this place look like an Oasis. FD Staff was very friendly and greeted me accordingly. The agent indicated that she assigned me a room overlooking the golf course. I couldn’t see it because...

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Helpful?
Thank Angel A
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you so much for sharing how much you enjoyed the beauty of our resort and the friendliness of our team. We apologize about the trouble with the bedside lamps and have addressed this with our housekeeping and engineering teams. Additionally, please know that on a future visit, we can prearrange in-room dining so that it works with your schedule....

Atlanta, GA
Reviewed 2 February 2013

If you're craving a little sand between your toes, you'll find it in the Renaissance Esmerelda pool. The keys to staying here: request a room facing the mountains, golf course or pool (not entry courtyard), and find out if the $25 resort fee is included or excluded in your room rate. Once you know, you'll love the spacious rooms with...

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3Thank Paula422
Maple Ridge, Canada
Reviewed 31 January 2013

Out of our annual tropical vacations, the Renaissance shined above all the rest. From the minute we arrived in Indian wells, and found our hotel (which was very easy) and the friendly staff and celebrity guests who were both at valet entrance upon arrival, it was really a great experience right from the start. This upscale hotel has the best...

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Helpful?
1Thank Gloabl
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for your wonderful comments! We are so pleased to hear that your visit to our resort was a highlight and delighted that you had a chance to explore our awesome desert community and discover some of our very favorite things to see and do. We will pass on your kind words to Tony and a belated Happy Birthday...

Melbourne, Australia
Reviewed 30 January 2013

What's not to love about this hotel? Spacious rooms, an array of restaurants (that are not ridiculously expensive) great pool and gym, on site day spa... All you could need and more! My only advice is to check if the resort fee is included in your room fee. Resort fee will cover pool, wifi, etc. We stayed in winter and...

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2Thank Lee W
Leawood, Kansas
Reviewed 28 January 2013

We arrived at this hotel after being "walked" from another resort that we had booked with other couples. They all got rooms, we didn't. I was in a very foul mood when I arrived to check in. The young man at the front desk quickly changed my mood. He made me laugh, and said he hoped We would be wowed...

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2Thank catbacker79
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

We’re so delighted our team put you at ease and that you enjoyed our facilities and amenities, although it sounds as though the start of your trip was challenging. We hope to have the pleasure of your return one day soon!

Davis, California
Reviewed 23 January 2013

The lobby of this luxury resort was breathtaking. It had an enormous seven story atrium with a dramatic circular wood staircase that descended toward a wall of glass overlooking the terrace and outdoor pools. It was visually stunning but the monumental scale of the space and the lack of ornamentation made the atmosphere feel somber and somewhat sterile. The exterior...

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2Thank Katharine_374
Osprey, Florida
Reviewed 23 January 2013

This hotel wants to be an attractive resort hotel but falls short. The housekeeping is more in line a lower level hotel. The amount of towels, soaps, etc., was poor and specific requests only fixed it. The towels looked older and were turning gray.Their website stated they had an executive level with lounge. At check in, when asked, they said...

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Helpful?
1Thank MICHAEL B
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

We appreciate your kind words about our staff and your experience in Cava. We apologize that you were not initially provided with extra towels and amenities but are glad that our housekeeping department rectified that. We will inspect our towels and make sure they are up to the standard they should be. With regards to our website listing an executive...

ENGLAND
Reviewed 18 January 2013

We were asked to go back by rooms director after a lacklustre performance by hotel last Christmas,New year.So we went back with a promise of getting it right,couldnt be further from the truth,we booked for 17 nights,room make up was always late despite complaining,always something missing like coffee or water or towels,asked for extra armchair and got a chaise longe,when...

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4Thank PENANGMAN
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for sharing your positive remarks about our team’s friendliness. We apologize that your room was not refreshed early each day and with the correct amenities. Additionally, we are very sorry that we did not deliver the correct style of chair to your room. Please know that we have shared your comments with our staff as our goal is...

Delaware
Reviewed 12 January 2013

I stayed here in mid-December. This is a beautiful hotel with very friendly staff, nice large room with a great view, and a comfy bed. The surrounding area is gorgeous and peaceful. Enjoyed several nice breakfasts at their causal restaurant, Cava. Their lemon risotto pancakes are particularly yummy. There was however one big negative which may preclude me from staying...

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1Thank cswy822
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for sharing your kind words about our resort and team. The lemon risotto pancakes are indeed yummy! We make every effort to ensure that all elements of your stay are excellent and we very sorry to hear about the noise disturbance. We hope you will consider visiting us again in the near future.

Newcastle, California
Reviewed 6 January 2013

My husband and I recently spent 3 nights after Christmas. The lobby was beautiful and nicely decorated for the holidays, the rooms were large and comfortable (although did experience noisy AC issue as stated by previous traveler). Staff is very friendly, Cava served a nice breakfast. We especially enjoyed the outdoor seating by the pool, and drinks by the fire...

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Thank holly32999

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44400 Indian Wells Ln, Indian Wells, CA 92210-8708 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Region: United States > California > California Desert > Indian Wells
Price Range: €195 - €462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
Reservation Options:
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Also Known As:
Renaissance Esmeralda Hotel Indian Wells
Renaissance Esmeralda Resort And Spa
Renaissance Indian Wells
Indian Wells Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Indian Wells Resort & Spa staff and other travellers.
13 questions
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Questions? Get answers from Renaissance Indian Wells Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool view is louder but not terrible”
 of 5 bubbles Tadd63, 6 Dec 2016 | Read review
“Our room was on the 4th floor with our balcony facing the mountains. Great sunrise view.”
 of 5 bubbles 138terric, 3 Dec 2016 | Read review
“Request a room with a view on the mountain/highway side--spectacular sunset.”
 of 5 bubbles Cool-Trojan, 22 Nov 2016 | Read review
“Ask for a room overlooking the pool, but be ready to enjoy the music which is played across this area (we did).”
 of 5 bubbles JillDerry, 20 Nov 2016 | Read review
“The rooms with a view of the golf course are lovely”
 of 5 bubbles SkipM659, 13 Nov 2016 | Read review
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