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Renaissance Indian Wells Resort & Spa

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Renaissance Indian Wells Resort & Spa
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1,134 Reviews from our TripAdvisor Community

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Showing 1,106: English reviews
Simi Valley, California
Reviewed 20 June 2013

I read a lot of the reviews for this hotel before booking. It seemed that anyone who had a bad experience here was on a weekend trip. We started on a weekday in June and it was amazing. We only stayed for one night, but we really got a lot out of our trip. The pool was not at all...

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1Thank Niki M
Los Angeles, California
Reviewed 20 June 2013

My family stayed for 2 nights (6/16-6/18). Pros: 1. Great sandy beach pool that is not too deep for my 4-year old 2. Because we stayed during non peak days, there were plenty of lounge chairs and umbrellas 3. Ice cold water is station at the pool area 4. Two tennis courts 5. Room was clean, comfortable, and quiet 5....

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2Thank Fam H
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for taking the time to review our resort and we are delighted you and your family enjoyed your stay. We have advised our team members of your experience with slower Internet and the lights at the tennis courts not working correctly and will address immediately. We appreciate you bringing these to our attention. Looking forward to having you...

Irvine, California
Reviewed 15 June 2013

Hotel rooms are very nice. Service is good, location is good, and grounds are pleasant, but if you're a visitor with a pool day in mind, this is not the place. A Million kids running around the main pool ( I'm talking little ones whose parents are in packs and not watching). I wish they had an adult pool or...

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Thank Michelle C
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

We are delighted that you enjoyed your guest room and our grounds and appreciate your notation about the service you experienced. Spring Break is indeed a very busy time with families but we are glad to hear you enjoyed your stay in October and hope we will have the opportunity of serving you again soon.

Edmonton, Canada
Reviewed 14 June 2013

We stayed at the Esmeralda over Memorial Day weekend (Saturday to Tuesday). Despite the huge number of people there, we had a fantastic time! The room and bathroom were spacious - not cramped at all. The beds were so comfortable! We stayed on the 6th floor, just down the hall from the area that opens up to the lobby below...

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Thank CanadianFamily480
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you so much for your wonderful review and insightful comments. We very much appreciate all feedback as this helps us to create the best possible experience. Looking forward to having the opportunity to welcome you back one day soon.

Los Angeles, California
Reviewed 10 June 2013

We were with my daughters and 2+ year old grandson during Memorial Day weekend and the rooms were very comfortable, the staff very accommodating. The poolside Beach is the BEST for young children...kept him captivated for hours and the easy slope into the pool made it ideal. Bonus: On the holiday weekend, they set up a huge water slide for...

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Thank Howard M
Regina, Canada
Reviewed 6 June 2013

Let me start off saying that the public areas, conference areas and all amenities were gorgeous and it is in a fabulous location. However when you get into the hallways/suites that's where it starts to fall short. The rooms do show their age even though the hotel just underwent a large renovation. The main area where you can tell the...

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Thank Jepockn
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

We appreciate your kind words about our team members, public areas and location. The room service tray should have been removed immediately and we thank you for bringing this to our attention. We’re sorry that your guest room and our hallways did not live up to your expectations but hope you will consider a return visit.

Santa Barbara, California
Reviewed 4 June 2013

Stayed here last spring as well. This is a beautiful resort with a sandy beach, pool bar, conference facilities golf, bike rentals (free), spa. A bit of everything. It's a large resort so has all the amenities including the prices. Service at pool you raise your flag on your chair and supposedly someone comes and takes your order. Neither stay...

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Thank buza831
London, United Kingdom
Reviewed 3 June 2013

Stayed here with a girlfriend for a chilled weekend away for some pool time. Pool was huge and heated which helped as we went in Jan. Drink service by the pool was a huge plus! Also had dinner at the bar which was great and really friendly. I think in the summer this is popular with families and while we...

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Thank Becca S
Orange County
Reviewed 28 May 2013

We stayed at the Renaissance over Memorial Day Weekend. We have a family of five and we managed to squeeze into one room, since there was limited availability over the weekend using Marriott points. There were two queen beds in our room and we ordered a rollaway. The rollaway bed that was a blow up mattress. It was from the...

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Thank SanClementeMom
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for providing a review of your recent stay. We agree that the Frontgate blow-up bed is a site to see being assembled and appreciate your feedback on its comfort. This past Memorial Day weekend was indeed very busy and I apologize that we fell short in providing an exemplary pool experience. We do hope you will visit us...

Reviewed 27 May 2013

My husband and I checked in on a Saturday (Memorial Day Weekend) and stayed for 2 nights. Upon checking in we were offered an upgrade to a corner room but it was overlooking the parking lot so we declined. We wanted to stick with our pool view room. That was a mistake. The view was nice but we were on...

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Thank Sungal43
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

We appreciate your feedback and thank you for your kind comments about our team and your overall impression of the guestrooms. We are very sorry for the noise issues and that your air conditioner was not working correctly and kept you awake. We would very much like to discuss with you further and get the room number so that we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44400 Indian Wells Ln, Indian Wells, CA 92210-8708 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Region: United States > California > California Desert > Indian Wells
Price Range: €208 - €585 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
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Also Known As:
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Renaissance Indian Wells
Indian Wells Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Indian Wells Resort & Spa staff and other travellers.
17 questions
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Questions? Get answers from Renaissance Indian Wells Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check out the Hyatt”
 of 5 bubbles NeverRenaissance, 29 Jan 2017 | Read review
“Room 5110 has great pool view and easy pool elevator tucked around the corner”
 of 5 bubbles 79ritat, 27 Jan 2017 | Read review
“Its a large hotel. Try to get room closer to lobby or pool elevator or you'll be walking a lot.”
 of 5 bubbles mainlinenewb, 30 Dec 2016 | Read review
“Had a good quiet room on 4th floor.”
 of 5 bubbles NoEmm, 30 Dec 2016 | Read review
“Excellent Whirlpool Suite”
  • Really nice hot tub
  • Whirlpool Suite
  • Whirlpool behind bed.
 of 5 bubbles totechite, 22 Dec 2016 | Read review
5 of 5