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Renaissance Indian Wells Resort & Spa

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1,104 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Indian Wells Resort & Spa
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Showing 1,076: English reviews
Camarillo
Reviewed 7 May 2013

We were part of a group event at this hotel. The staff was all so helpful and friendly. The rooms are great. The hotel is beautiful. Everything was fantastic, but what really set this hotel apart was there excellent customer service from every single employee.

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Helpful?
Thank aliceblois
La Verne, California
Reviewed 6 May 2013

Quality property, beautiful surroundings, only thing I can't figure out is the shower in our room had no step in, so the shower floor is equal with the rest of the bathroom, hence, water everywhere when we showered, so I had to blow dry my hair outside of the bathroom. Didn't have enough towels to get the water up. Also...

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Helpful?
Thank MySierra2011
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for your recent review and sharing how beautiful our property is. We are very sorry to hear about the problems you had with the shower and are having one of our engineers visit the guest room. We hope that you will visit us again soon so that we can provide an excellent shower experience for you.

Reviewed 29 April 2013

Stayed here five days for a business conference. What an experience! A great room, a great rate, and super service from the staff. My room was cleaned within one hour of leaving it every morning, no matter what time I left. The restaurants were incredible on site... as well as the pool bar. This resort allows you to do business...

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Thank Kgchemist
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

We appreciate your wonderful comments and are delighted to hear that you enjoyed your stay with us during your recent conference. Thank you for understanding that Stagecoach weekend is filled with celebration of all things country music. We so look forward to serving you on your return visit!

San Francisco
Reviewed 29 April 2013

This is a quality property, hardly surprising considering the upscale surroundings. In truth, the hotel is not particularly pretty, utilitarian blocks of buildings surrounding a central court that is little more than functional. As well, the pool area is not going to cause any jaws to drop. But the property is immaculate, and the rooms comfortable (although the furniture dated)....

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Thank Exscribe
helsinki
Reviewed 23 April 2013

Didn't have a door on my safe, which I didn't really think anything of until my wallet went missing. I am certainly not pointing fingers, however for my personal peace of mind it is eminently preferable to be able to secure my belongings when possible. To the resort's credit the security were courteous and professional when running the lock interrogation...

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Thank daravida
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for your very nice comments about our restaurant and security teams. We are very sorry that the safe was not functional in your guest room and have reviewed and corrected at once. We hope you will consider a return visit.

Laguna Niguel, California
Reviewed 23 April 2013

This hotel is one of our favorites in the Palm Desert/Indian Wells area. We stayed here for several days and played golf at both the Players and Celebrity courses. Celebrity is the more beautiful and challenging course.

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Thank amarcopolo
Chico, California, United States
Reviewed 22 April 2013

Stranded overnight for biz and got a great last minute rate. Gorgeous upgraded corner room overlooking pools which had surprising umber of families. Nice lobby, and restaurant on-site was easy for dinner. Self-parking (included in my rate) was obnoxious since there are only stairs and no ramps for pulling luggage. I enjoyed the music ambience in the lobbies and outside....

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Thank Peter D
Horsham, Pennsylvania
Reviewed 22 April 2013

I attended a conference at this hotel. It had been about 10 years since I stayed here but it was just as nice as I remembered. Rooms have been updated, are very comfortable and aesthetically pleasing. Staff are top notch, always willing to go out of their way to please. We had asked for the mini bar to be emptied...

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Thank Phillie_gal
Seattle, Washington
Reviewed 18 April 2013

This beautiful resort is riddled with contradictions. Imagine spending a week in the desert to "get away from it all," only to be constantly bombarded with obnoxiously inescapable music…such was my stay at the Renaissance Esmerelda. The rooms are nice. Large and spacious. The pool area is beautiful. I don't golf, but the grass looks lush and well kept. My...

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Thank Leif D
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for your very nice words about our setting, guest rooms, pool area and the lushness of the golf course. We are very sorry to hear that the entryway music was too loud and will review this at once. We would love the opportunity to welcome you back and hope you will consider a return visit.

Arizona
Reviewed 13 April 2013

This was our third visit to the Renaissance Esmerald Resort in Indian Wells,outside of Palm Springs, CA. This property is gorgeous! Our suite was luxurious and overlooked the beautiful pool area. The staff was extremely accomodating and kind. We felt like we were welcomed to a place we could temporaily call "home". One little detail....next time we visit Palm Springs,...

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Thank ninonote
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Your loyalty is so important to us and we thank you for your gracious words about our resort and team members! Spring Break is indeed a very busy time for us and we look forward to welcoming you back another time soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44400 Indian Wells Ln, Indian Wells, CA 92210-8708 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Region: United States > California > California Desert > Indian Wells
Price Range: €187 - €466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
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Also Known As:
Renaissance Esmeralda Hotel Indian Wells
Renaissance Esmeralda Resort And Spa
Renaissance Indian Wells
Indian Wells Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Indian Wells Resort & Spa staff and other travellers.
13 questions
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Questions? Get answers from Renaissance Indian Wells Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool view is louder but not terrible”
 of 5 bubbles Tadd63, 6 Dec 2016 | Read review
“Our room was on the 4th floor with our balcony facing the mountains. Great sunrise view.”
 of 5 bubbles 138terric, 3 Dec 2016 | Read review
“Request a room with a view on the mountain/highway side--spectacular sunset.”
 of 5 bubbles Cool-Trojan, 22 Nov 2016 | Read review
“Ask for a room overlooking the pool, but be ready to enjoy the music which is played across this area (we did).”
 of 5 bubbles JillDerry, 20 Nov 2016 | Read review
“The rooms with a view of the golf course are lovely”
 of 5 bubbles SkipM659, 13 Nov 2016 | Read review
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