Although the stay was efficient during the time of my stay, like any other hotel, the customer service and managers are terrible. I had stayed at this hotel for one night, and upon checkout the next day I had finalized payments and received a receipt that had everything that I had purchased. A week later, I wake up to MULTIPLE random charges on my credit card. Panicked, I called my credit card service and immediately cancelled my card because I thought it had been fraud. I called the front desk and my case was forwarded to the manager. A couple hours later, I receive a call back with the manager going through the charges and stated that I still had a remaining balance of $4 on my account that did not go through. Keep in mind they had already taken additional RANDOM charges from my card that were still not explained. I go on to tell them that my charges were finalized upon my leave from the hotel, and then she HANGS UP. Very unprofessional and rude. Update: The manager's name is Katie. Still no update on the random charges made, no email on the "updated" receipt and no refund on the multiple charges that were made. It's clear that this hotel is full of unorganized, unprofessional staff. I DO NOT recommend any one stay here unless you'd like to get randomly charged with no explanation.…
I had flown in from FL, arriving in the early evening. I was tired and in need of a good night's sleep. I came to the right place! I was warmly welcomed, efficiently checked in, and obtained a glass of wine (room service only). The shower was great, the bed was comfortable, the room was spotless and had probably been newly remodeled since it looked brand new. The bed was very comfortable and gave me the good night's sleep I needed as I began a cross-country drive back to FL with my daughter. We will be coming back to CA twice before year's end and we will stay at this awesome hotel both times. See you soon and thank you for making me feel so welcome and at home.
Our Queen studio room was simple but nicely furnished and spacious..... they have a cozy bar leading to a nice restaurant with a surprisingly impressive menu. I wouldn’t hesitate to take my friends and family back there again... friendly and helpful staff... the shuttle ride to the casino was pleasantly short and convenient
Awesome place to stay very quiet and peaceful .This is a very nice hotel close to san manuals casino walmart accross street and 7 eleven down the street with gas pumps.Hotel has staff that are very nice,polite and helpful,security is on site 24 7 .Hotel is monern, rooms are very nice beautiful batrooms and living quarters downstairs in hotel is dining and bar area, computer with printer i really like bear springs hotel in highland i rate them mid 9s close to 10 adult place in my opion thank you mike
We booked for 2 deluxe rooms with 2 queen-sized beds each. Rooms were very spacious and well-kept. Toilet and bath were also squeaky clean. Toothbrush set needs to be requested though. Very warm frontdesk staff, with special mention that they have Filipino staff, which makes it more warm and welcoming. Excellent location since, establishments are just walking distance - Burger King, Starbucks, Ralphs, and yes even Ross (for some bargain shopping). This hotel is a good alternative if you are going to Big Bear but does not want to stay there. It's just a 45-minute drive going up Big Bear.