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Heritage Inn

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Heritage Inn
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45 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Reviewed 11 April 2016 via mobile

Hi there I've been in so many inns and this one is the great the rooms are big and spacious and the beds are great . and from my experience working in hospitality "if the staff are friendly and welling too go the extra mile just too fit your needs then your stay will go as smooth as possible" ....

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Thank joel U
Reviewed 4 July 2015 via mobile

Do not think having a stay here. Disgusting horrible dirty Noisy smelling bad and sheets are dirty as well. Pillows are yellow!! Urine??? No idea. We didn't stay the night there but no refunds will be given back. The bathroom is also very bad. IT IS A NO NO STAY. STAY AWAY!!!

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2Thank arnese13
Neeraj L, General Manager at Heritage Inn, responded to this review

Dear Valued Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We...

Sydney, Australia
Reviewed 30 September 2014

My husband and I stayed here for one night and it was disgusting. The bed was awful, you could see it caving in the middle so we both woke up with back ache. I woke up covered in bites, goodness knows where they came from, I don't want to know. The bed cover was covered in cigarette butt holes and...

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2Thank Amanda W
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We working diligently to...

Sacramento, California, USA
Reviewed 18 October 2013

while working in Hayward,i was trying to save money, so I figure I would stay here. Upon pulling up on the property the front door was barely hanging on its hinges they had promised me a refrig and their was none,so they move me to another room, the room smell of bad and dog urine when would up to my...

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6Thank millwrightjoefl
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short...

Amstelveen, Holland
Reviewed 1 October 2013

very kindly crew, public transport nearby, laundrette and some shops on walking distance, good to see that the room quality is in the proces of improvement. Sad thing was that the swimmingpool was closed.

Review collected in partnership with Easytobook.com
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Thank 972Nico
Juan G, Manager at Heritage Inn, responded to this review

We appreciate your feedback and comments of your recent visit to our property. We are happy to hear that your stay was pleasant and enjoyable. We are in the middle of some renovation to our property and the swimming pool will be open soon. Thank you and we look forward to your next visit. Sincerely, Management

Salt Lake City
Reviewed 27 July 2013 via mobile

The room was disgusting!! Didn't look like it had been clean in months. Blood stains on the carpet. Other bodily fluids on the carpet. Thick black mold growing behind the toilet! Beds were terrible to sleep on and dirty. The pillow cases were yellow and looked like they haven't been replaced in 15 years. Towels were also stained but not...

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Thank Twiztidchick
Juan G, Manager at Heritage Inn, responded to this review

Thank you for your feedback regarding your recent stay. We are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. The property is under new management whom are working to improve the property overall. Once again thank you for your feedback. General Manager

tucson
Reviewed 15 July 2013

Don't ever came here or make reservation throught hotel planner. Hotel is dirty, no toilet paper, asking the front desk 3 time for it but never got it. Booking 3 room for 3 night but can't stay more than 12 hours. Check out early on the morning and ask the front desk service for the refund of the 2 night...

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1Thank henry t
Juan G, Manager at Heritage Inn, responded to this review

We appreciate your feedback and we value your comments. We apologize for the inconvenience you experienced during your recent visit. Please be assured the issues will be addressed and will be worked on. The property is under new management whom is working to improve the hotel overall. Thank you once again for taking time to provide your feedback. Management

Reviewed 8 July 2013 via mobile

I'm a cheap college student, so I've stayed in some questionable places. I wouldn't want my worst enemy to stay here. It was disgusting! I checked in alone and was terrified. I should have known it was a sketchy place when I had to sign a waiver saying I wouldn't stay more than 21 days. My neighbors were talking loudly...

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Thank Courtney_az
Juan G, Manager at Heritage Inn, responded to this review

Thank you for your feedback of your recent visit. Please accept our apologies for your inconveniences. The property is under new management whom will address and fix the issues you have listed. We are working diligently to improve our property for your comfort and enjoyment. Sincerely, Management

Long Beach, CA
Reviewed 30 June 2013

I know the title of my review is harsh but I can think of no other way to articulate the nightmare that I experienced at this place. I have traveled a fair amount at this point in my life and in that time I have been to some less than amazing places. However the Heritage Inn is BY FAR the...

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2Thank keithsam
Hayward
Reviewed 29 June 2013

Review collected in partnership with Easytobook.com
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2Thank Devon S
Neeraj L, Manager at Heritage Inn, responded to this review

27 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Free Internet
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to Heritage Inn Express in Hayward California. We offer free Wi-Fi in the lobby, great customer service, affordable motel rates in Hayward CA. Our motel is situated near many local tourist destination that both leisure and business travelers will truly enjoy. Only a few minutes from San Francisco's best tourist spots, our affordable inn in Hayward CA won't break the bank. Book your next stay at our motel in Hayward CA today! ... more   less 

Additional Information about Heritage Inn

Address: 410 West "A" Street, Hayward, CA 94541
Region: United States > California > Hayward
Price Range: €72 - €90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heritage Inn 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Heritage Hotel Hayward
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Inn staff and other travellers.
1 question
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Questions? Get answers from Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another place to stay !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
 of 5 bubbles brkinlv, 13 Feb 2017 | Read review
“Stay somewhere else.”
 of 5 bubbles K8300EAsusana, 9 Feb 2017 | Read review
“find another room somewhere else”
 of 5 bubbles millwrightjoefl, 18 Oct 2013 | Read review
“Stay away from this hotel, stay away from Hayward too, bad location. move down to san jose or milpitas..”
 of 5 bubbles henryt402, 14 Jul 2013 | Read review
“I had three different rooms and I don't think there's a chance you be able to find a decent one in the whole place.”
  • Nasty pool
  • Not sure what those mark are.
  • Bathroom sink
  • Lots of locks on the door...hmmm what's up with that!!!!
  • Hair and dust on the ceiling fan. Never seen a ceiling fan in a hotel room before
  • Filthy telephone
  • What's up with all the holes???
  • They could at least buy new lamp shades
 of 5 bubbles keithsam, 30 Jun 2013 | Read review
5 of 5