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Waited one half hour for the Shuttle from the airport. Called the hotel when we were outside and asked the desk person where to go for the shuttle and was told to ask someone at the airport. Carpet in halls dirty. Carpet in room around...More
Response from Inessa U, Manager at Candlewood Suites Lax HawthorneResponded 2 weeks ago
Thank you so much for leaving us a review about your stay. I'm saddened to see we did not meet your expectations. Please rest assured we have passed along your comments to our management department for resolution. I hope you will consider us...More
We as a family come as one or as a couple. Whenever we come to LA, we come to Candlewood at Hawthorne.
The staff are helpful all the time and have that smile on their dial whenever they see anyone.
Rooms are comfy and served...More
Response from Inessa U, Manager at Candlewood Suites Lax HawthorneResponded 16 January 2018
Thank you so much for your kind and wonderful review as well as your complimentary words about some of our team! Maria takes giving great customer service personally! She knows what it means to really make a guest's stay memorable: it's priceless. Thank...More
This Candlewood location has four floors and
two elevators; both elevators were modern and
fast. The suites are roomy, and have two
lighting levels: the conventional table lamps
and bright ceiling lights. It is nice to stay
in a hotel room that does not feel...More
Response from Inessa U, Manager at Candlewood Suites Lax HawthorneResponded 28 November 2017
Thank you kindly for posting a review through Trip Advisor! We greatly appreciate all of our guests comments both positive and negative. It gives our management team the opportunity to review our operations and adapt accordingly. Needless to say, I would like to...More
Overall, it was just an OK stay.
My first complaint: Please do not advertise LAX in your hotel name when you are located so very far from the airport.
Parking was in a secured parking garage, shared with a couple other hotels nearby. Checkin was...More
Response from Inessa U, Manager at Candlewood Suites Lax HawthorneResponded 24 October 2017
Thank you for taking the time to post your experience at our hotel on TripAdvisor. I would like to reaffirm our management team does appreciate the feedback (as I'm sure most hotels do). I would like to apologize if you found the name...More
Booked this hotel because my buddy needed an airport shuttle and I've enjoyed candlewood suites in the past.
I was upgraded to a one bedroom suite which was nice and spacious.
Kitchenette was nice and had newer appliances.
Need a new and better tv channel...More
Response from Inessa U, Manager at Candlewood Suites Lax HawthorneResponded 18 October 2017
Thank you for such a fantastic and detailed review! I believe you really described our hotel perfectly. We believe it's our staff, clean and comfortable rooms that make our hotel unique. Our management team will review your comments and suggestions about HVAC units...More
Response from Kasturi D | Reviewed this property |
The free shuttle runs every 10-15 min. If you already have booked the hotel you do not have to book shuttle. It is free and runs everyday. Simply exit your terminal and look for the 'Hotel and courtesy shuttle' sign and... More
The free shuttle runs every 10-15 min. If you already have booked the hotel you do not have to book shuttle. It is free and runs everyday. Simply exit your terminal and look for the 'Hotel and courtesy shuttle' sign and wait for the car . It should be a white shuttle with 'cockatoo hotel' written on it. Please call the hotel directly for details.
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"Ask to be away from the elevator and at the back of the hotel away from the busy road."