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Courtyard by Marriott Los Angeles Hacienda Heights/Orange County

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1905 S Azusa Ave, Hacienda Heights, CA 91745
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (86)
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Dining (8)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott Los Angeles Hacienda Heights/Orange County
Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Hacienda Heights
Location
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Value
GreenLeaders GreenPartner
Courtyard by Marriott Los Angeles Hacienda Heights/Orange County is conveniently located near the City of Industry, La Puente and Whittier in Southern California. Our Hacienda Heights hotel features a state-of-the-art lobby with flexible, inviting work spaces and a GoBoard® digital information center where users can check news, weather and airport conditions. Also in our lobby is The Bistro - Eat. Drink. Connect.®, an American restaurant serving Starbucks® beverages and evening cocktails. Guest rooms at our hotel in Hacienda Heights feature comfortable beds, spacious work desks, ergonomic work chairs and complimentary high-speed wireless Internet. Each of our rooms also includes a mini-refrigerator and television with CNN, HBO and ESPN. During downtime, guests can relax in our outdoor pool or enjoy a brisk workout in our well-equipped fitness center. Book your stay at our convenient Courtyard by Marriott Los Angeles Hacienda Heights/Orange County today!
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Refrigerator
Cable / satellite TV
Hair dryer
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
Radio
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
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154Reviews4Q+A30Room tips
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Popular mentions
ClarkGriswold wrote a review May 2021
2 contributions
TLDR: Room reeked of cigarette smoke and had visible ash covering furniture. Hotel manager Carlos was pretty horrible in customer support, problem-solving, and basic empathy for his paying guests. Really, stay somewhere else... -- We are traveling with our kids aged 3 and 6, and booked this hotel for 2 nights for connected rooms. We needed the two rooms because we could not let our kids sleep alone in a room. When we arrived at the hotel, one of the two rooms reeked of cigarette smoke. It was so strong I could not stand to spend any time in the room. I took a photo of the nightstand as an example, you can see cigarette ash on the nightstand and phone. The hotel offered us two rooms next to each other but not connected -- we would have to walk in the hallway for a little bit to get to either room. It was going to be a long, horrible night. In the before times, I traveled a lot, and I have never met a hotel manager with poorer basic customer service skills than Carlos. When I spoke with him, I asked him to please go with me to the room they booked us into originally. He refused, saying "I don't need to, your nose is much more sensitive than mine." He next stated without my asking anything "We changed your rooms, I can't give you something I don't have." Stunned, I explained politely that we would not have stayed in the hotel if the rooms weren't connecting and this would be a big hardship for my family. He said without any apology "I'll waive the parking fee." I asked if that was the best he could do for me, and he said he would also give me 10,000 points (which isn't even a night free at the lowest hotel in Marriott's portfolio). I had Bonvoy Loyalty book us another hotel nearby with connecting rooms, and cancel our reservation at the Hacienda Heights hotel. When I went to pick up my luggage and move it, my key didn't work at their side door. When I asked my friend Carlos at the front desk whether my key worked to retrieve all of our luggage from the room, he proceeded to take my keys and go thru a condescending 5 minute demonstration of how to use a key properly at the front door of their hotel. No sorry it didn't work out, no sorry your room was literally an ash tray, no please come back next time. No offer to help me with the entire cart of luggage I had to take to my car. I hope this hotel's owners might read these reviews and provide Carlos with a refresher course in how to provide proper welcome hospitality to guests, and to help solve problems, not create them. I'll leave it to the case I opened with Marriott Corporate to investigate why we were provided a room at check-in for my children to stay in that had visible signs of smoking.
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Date of stay: May 2021
Rooms
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Frequent Traveler wrote a review May 2021
1 contribution
Heavily congested parking lot with Contract Cell Tower workers staying at the hotel. Multiple heavy trailers frequently parked at irregular angles and workers who perform assembly operations for the cell tower equipment right in the parking lot leaving nails and screws laying around. Housekeeping does a fair job with the beds... and that’s most important right... but long black hairs throughout the bathroom (I am bald) and poorly cleaned floors (tile and carpet) have been the new normal at this property over my last several stays here. Long black hairs in the bathroom on 5 out of my last 5 stays. Hallways frequently smell like marijuana. Been staying here for almost 4 years... staff has changed over during the past 18 months. Find a Hilton property
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Date of stay: April 2021Trip type: Travelled on business
1 Helpful vote
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ColbyButler wrote a review Jul 2020
Pensacola Beach, Florida514 contributions91 helpful votes
I choose this hotel based on location. This hotel is within a few blocks of many shops and restaurants. It’s nicely located off the main road and shares a parking lot access with a senior living area. I will say the hotel seems older but kept up well, no elevator was available when I stayed. Pool area is an attractive courtyard in the center and all rooms seem to have a balcony facing the pool. 4 stars because of the non-elevator accommodations. I travel with heavier bags due to prolonged stays often at times.
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Date of stay: July 2020Trip type: Travelled on business
1 Helpful vote
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jack123 wrote a review Jan 2020
2 contributions2 helpful votes
Stay away, terrible customer service, worst experience ever, you'll be treated better at motel 6, avoid at all cost. non-caring staff from top to bottom level. waste of money. location ok, rooms too old and smell.
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Date of stay: December 2019
Service
1 Helpful vote
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Response from CourtyardHacieHghts, Manager at Courtyard by Marriott Los Angeles Hacienda Heights/Orange County
Responded 4 Jan 2020
Hello, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.If you do not mind, we would love to connect with you to discuss your stay with us further. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the room issues you experienced from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Hacienda Heights. Sincerely, Diana Huerta Operations Manager Courtyard Marriott Hacienda Heights Diana.HuertaRivera@marriott.com 626.965.1700
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Dkpar wrote a review Nov 2019
San Francisco, California48 contributions45 helpful votes
It’s a quiet nice hotel in Hacienda Heights. We stayed during Columbus weekend. Got upgraded to suite room with courtyard view as marriott gold bonvoy member. I was greeted with welcome note for my earlier birthday stay. I loved the personalized attention from the hotel. Room is spacious, nice bedding and comfy. Close to freeway and restaurants. Yes, you have to pay $10 per night parking fees which were mentioned up front during reservation. Not a big deal as it has been disclosed upfront.
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Date of stay: October 2019Trip type: Travelled with family
2 Helpful votes
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PRICE RANGE
US$135 - US$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard los angeles hacienda heights/orange county hotel hacienda heights, courtyard hacienda heights, hacienda heights marriott, hacienda heights courtyard
FORMERLY KNOWN AS
Courtyard Los Angeles Hacienda Heights/Orange County
LOCATION
United StatesCaliforniaHacienda Heights
NUMBER OF ROOMS
138
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Frequently Asked Questions about Courtyard by Marriott Los Angeles Hacienda Heights/Orange County
Which popular attractions are close to Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Nearby attractions include Round 1 Bowling and Amusement (0.8 km), Schabarum Regional Park (0.5 km), and Lost Worlds Laser Tag (1.1 km).
What are some of the property amenities at Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Yes, parking is available to guests.
What are some restaurants close to Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Conveniently located restaurants include 85 Degrees Bakery Cafe, California Fish Grill, and YakiYan.
Are there opportunities to exercise at Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Los Angeles Hacienda Heights/Orange County offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Courtyard by Marriott Los Angeles Hacienda Heights/Orange County?
Many travellers enjoy visiting Richard Nixon Presidential Library and Museum (15.2 km), Historic Bailey House (9.1 km), and Kellogg House at Cal Poly Pomona (12.7 km).
Is Courtyard by Marriott Los Angeles Hacienda Heights/Orange County accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.