My girlfriend and I came in for our vacation to Catalina island. After missing the boat, we had to stay somewhere overnight. As an IHG member and credit card holder, I booked a room here on the app. Received a generous AAA discount and got...More
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"Ivy" the night concierge gave my family and I stellar customer service. I made an error and booked a hotel room with only one bed in it for my family of four. Ivy immediately accomidated my family and I by getting us another room so...More
Thank you for your 5 star review! We really appreciate you taking the time out of your day to leave your feedback. Hope to see you again in the near future!
Can't think of one good reason to ever stay here again. One bad experience after another. Everything from the room not ready, getting charged a rate other than contracted. No towel service or daily service. Maid carts in empty halls with no maids around. Noisy...More
Although we appreciate your feedback we are very sorry that you seem to have had such a bad experience. Due to the unique nature of this situation, in that this is far from typical, I ask that you please contact the hotel directly so we...More
We flew overnight and got there early. 930 am. We were told there was none available at the moment but they're going to clean some now so we completed the paperwork and left my phone number. They said probably about 2 hours for the 3...More
I stayed one week in January for IHG business training and this hotel is now my preferred choice when I am in the area. I visited the property again on 3/12 for a Disneyland trip and as a front office manager its hard not tot...More
From one IHG employee to another, THANK YOU! Since we are both in the business we understand the importance of providing honest feedback. I'm very happy that you found the hotel so much to your liking that you returned again! Thanks again, hope to see...More
"If you're traveling and you're a day-sleeper ask for the top floor... also put the do not disturb..."
"Elevators are very slow, so maybe 2nd floor or top floor for quiet?"