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Stayed one night. Front desk Jessa was fantastic. Upgraded to a queen suite. Room was in good shape and all was good. Breakfast was the usual HIEX breakfast. Luckily we had a room in the non freeway side of the hotel. Good location for easy...More
1 Thank scrufgrove
Management response:Responded 4 October 2017
Thank You for your recent stay with us. I am happy to see you enjoyed your suite upgrade. I have shared your kind words to Jessa our guest service agent. She was thrilled to see your nice comments.
Patrick, the general Manager, went way above and beyond to help me with a defective reservation - despite the property being full. He exemplified what superior customer service should look and feel like. No property is perfect but when the management goes the extra mile...More
1 Thank GEORGE O
Management response:Responded 14 September 2017
Thank you for taking the time to tell us about your experience at Holiday Inn Express FRESNO (RIVER PARK) HWY 41.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to...More
We were in the area to visit the Sequoia and Yosemite National Parks, and soon realized that Fresno was the best location to stay. The first night we stayed in a bad part of the city, and were thankful we came upon this hotel for...More
1 Thank lovetotravel8890
Management response:Responded 17 August 2017
Thank You for staying with us. I am thrilled to see you enjoyed your stay with us. I Thank You for your wonderful compliments on Jessa, she appreciated your kind words.
Stayed in a room with 2 doubles and a pull out sofa bed, room was clean and modern was very impressed. The hotel had a pool, and guest laundry, the breakfast was great. The staff were friendly and helpful.
1 Thank map_bgo
Management response:Responded 15 August 2017
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future
Stopped here after a long drive through Yosemite. Ideal location close to lots of eateries. Rooms large and clean. Staff helpful. Breakfast is good. Pool area good Excellent value. Recommended stopover or longer
1 Thank madamcholet
Management response:Responded 9 August 2017
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.