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The Chateau Spa & Organic Wellness Resort

Traveller (474)
Room & Suite (236)
Dining (229)
About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
It is World’s First Organic Wellness Destination Spa Resort situated majestically amidst a 150-million-year-old tropical rainforest • It is modelled after an 11th century medieval ‘Hault Koesnigburg’ castle in Alsace, France • The Chateau boasts 200 elegant rooms and suites • A premier spa destination where guests are offered the highest and uncompromising levels of service in their quest for a lifestyle transformation • Finest and most splendid array of organic products to relish guests from renowned organic toiletries to organic linen • Exquisite organic wine and beer while adoring fresh organic fruits and delights. Organic nourishment to incite pleasures • The Chateau prides itself on providing its guests with unprecedented organic gourmet dining experiences that will delight even the sharpest of palates • Spa sanctuary: The Chateau offers a definitive organic destination spa ritual that is an integral part of the experience at its European inspired, state-of-the-art spa, La Sante • The intuitive spa personnel who deliver personalized therapies and programs that are designed to meet individual needs and health goals ranging from body pampering, beauty, anti-stress, body cleansing, fitness, weight loss, and most interestingly the couple retreat, whilst also offering gentle guidance in the areas of nutrition and exercise • La Sante is the first to offer its clientele the use of illusive European thermal facilities which include a herbal infused sauna chamber, salt grotto or mud chamber, and a Soap Brush/Aquaveda heated bed with automatic body scrub facilities • With the resort’s quintessential focus on progressive well being and vitality, The Chateau is not only a retreat that embraces holistic ideas and relaxing principles but one that defines the eminent journey towards wellness.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Shuttle Bus Service
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Hot Tub
Golf course
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Minibar
Good to know
HOTEL STYLE
Great View
Quaint
HOTEL CLASS
Location
Full view
Getting there
Sultan Abdul Aziz Shah Airport44 km
Kuala Lumpur Intl Airport76 km
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Reviews & more
373Reviews
1,068Photos
16Q+A
65Room tips
Traveller rating
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Our arrival was welcomed and greeted by the best smile of Mr Ismail and the concierge team on duty who assisted us with our luggage and car.

Unfortunately, the room given - Room 322 had few issues; toilet seat was stained, carpet was wet and had a foul stench. There was also an
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Response from ChateauManagement, Guest Relations Manager at The Chateau Spa & Organic Wellness Resort
Responded 1 week ago
Dear Madame Malissa, Bonsoir from The Chateau Spa & Organic Wellness Resort! Thank you very much for taking the time to write your review on your stay experience. We are truly sorry to hear of your unpleasant experience and the challenges faced, in particular of the room defects caused during your previous room stay. We have shared your feedback with the relevant Department Managers which I assure you are much appreciated and will be looked into accordingly for their corrective and improvement measures. Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated. We look forward to your return visit with a warm welcome and you can be certain of our best attention at all times. Thank you & Best Regards, The Management.
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This place has some really good points, but some disappointments too. On the positives, the service from the staff is fantastic. They offer their help, and nothing is too much trouble. The pool and the spa were both great too. On the negatives, the room was much smaller than the
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Response from ChateauManagement, Director Of Operations at The Chateau Spa & Organic Wellness Resort
Responded 2 weeks ago
Dear Monsieur Mark, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure welcoming you at The Chateau Spa and Organic Wellness Resort. We are delighted to know that we were able to provide you with our hallmark of excellent customer service and hope to have you experience it again in the future. Kindly accept our sincerest apologies if we have not met or exceeded all of your expectations during your stay. Please allow me to address your concerns. The Chateau is patterned after a medieval French castle and as such, each room is designed differently to make way for each quaint nook and cranny. No expense was spared to appoint each room in a sumptuous manner. We went for the products that would be in keeping with our theme, "We have a heart for our planet", that includes the air conditioning system of the Chateau. Our theme extends to the wine selection and that limits our option to ethically sourced organic wine products. We thank you for your feedback and look forward to your next visit. A bientôt Thank You & Best Regards, Haitham Ezz Elarab Director Of Operations
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It absolute bliss staying here, the staff are very friendly and took great care of us. We were a family of 4 who had landed after a cruise in South East Asia.

The restaurant had some really good options, even for Vegetarians. There is a really well kept swimming pool. The views
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Response from DutyMgrTC, Guest Service Executive at The Chateau Spa & Organic Wellness Resort
Responded 2 weeks ago
Dear Rachel, Thank you for the great review of our hotel! We are glad that our staff made your stay great & you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed Galal
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+2
We were back to Chateau and this time, we brought along friends from a far who stepped foot in Malaysia for the first time.

I wrote to Alice, the Spa Director, all the necessary requirements (the couple had special diet/needs) we needed. She had no counter-proposals at all. We
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Response from ChateauManagement, Guest Relations Manager at The Chateau Spa & Organic Wellness Resort
Responded 1 week ago
Dear Madame Tifiny, Bonsoir from The Chateau Spa & Organic Wellness Resort! It was a great pleasure welcoming you at The Chateau and we are overwhelmed with joy that you had a relaxing and rejuvenating stay with us. We are certainly looking forward to welcoming your guest and you soon ! Thank you & Best Regards, The Management.
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+2
I'm glad I found this gem at the very last minute and didn't have any single regret booking it.

The service was the best that I had ever experienced to date. Nothing to be fault. From the booking process itself was really easy to deal with. The staff were very attentive to all o
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Response from ChateauManagement, Guest Relations Manager at The Chateau Spa & Organic Wellness Resort
Responded 2 weeks ago
Dear Madame Aqilah, Bonsoir from The Chateau Spa & Organic Wellness Resort! It was a great pleasure welcoming you at The Chateau and we are overwhelmed with joy that you had a relaxing and rejuvenating stay with us. We are certainly looking forward to welcoming your guest and you soon ! Thank you & Best Regards, The Management.
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Professional photo exclusively commissioned by TripAdvisorThe Chateau Spa & Organic Wellness Resort
The Son Altesse Suite at The Chateau Spa & Organic Wellness Resort
Professional photo exclusively commissioned by TripAdvisorThe Chateau Spa & Organic Wellness Resort
The Son Altesse Suite at The Chateau Spa & Organic Wellness Resort
Jacuzzi area
很舒服的客房
morning sunrise capture
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Hi we are traveling to Genting Highland by bus from Singapore . What is the best way for us to reach your resort? Are Grab cars available from Premium Outlets in Genting Highland to your resort? Also how much would be travel time. We are traveling with an infant and are there any restrictions in your resort for a baby?
Bonjour from The Chateau Spa & Organic Wellness Resort! Thank you for your kind interest towards our resort. Beginning March 2018, We are pleased to announce that The Chateau has began welcoming our little monsieur and madame accompanying their parents. However, the L'assiette ,Our french fine dining restaurant & Le Sante Spa still remains with the no child policy. We do offer transport pickup or drop off at RM 300 per way. Grab option is also available and the journey is around 35 minutes. We hope this information helps. Looking forward to welcoming you soon ! Regards, Sujata Dheera Duty Manager
0 votes
Hi may I ask if 4-6 October open for booking?thank you
I booked mine via expedia.
1 vote
Hi, they still did not allowed kids below 12 now?
Bonjour from The Chateau Spa & Organic Wellness Resort! Thank you for your kind interest towards our resort. Beginning March 2018, We are pleased to announce that The Chateau has began welcoming our little monsieur and madame accompanying their parents. However, the L'assiette ,Our french fine dining restaurant still remains with the no child policy. We hope this information helps. Looking forward to welcoming you soon ! Regards, Sujata Dheera Duty Manager
2 votes
How much a taxi or Uber would cost from KLIA to the resort? The resort's transportation is quite expensive!! and what be an affordable way to travel back to KLIA
Hi! Honestly I really don't know how much it cost from KLIA to .the Chateau. We used their transportation it cost us MYR 540.00 The driver pick us up from our hotel in Kualu Lumpur not from KLIA. But I am sure taking Uber is a lot cheaper based to our experience in Malaysia. But we really enjoyed the ride taking their transportation, The hotel is quite far from the airport so taking their transportation was convenient, comfortable and gave us peace of mind.There is a taxi ticket counter before you exit at the airport arrival. You tell them you are going to the Chateau or show your reservation so they know the exact address. You pay your taxi fare right there. Make sure you have your receipt and show it to the taxi driver. He will take you to the address printed in your receipt This way the driver cannot over charge you and already paid.I hope this information will help you and enjoy your trip.
1 vote
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Hi i would like to know if the deluxe king room is small as the size states 25sqm.
You have sufficient space to move about but not for kids to run around. It is cozy.
1 vote
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Previous
"The Jacuzzi suites are amazing"
"Get a room facing the mountains!"
"Room facing the mountains."
"Book early!"
"Room facing mountain view and not facing the pool side would give better privacy."
Previous
PRICE RANGE
US$152 - US$323 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the chateau spa & organic wellness hotel bentong districtthe chateau spa and organic wellness resort
LOCATION
MalaysiaPahangBukit Tinggi
NUMBER OF ROOMS
130
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