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Extended Stay America - Sacramento - Elk Grove

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Traveller (28)
Room & Suite (13)
Dining (1)
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Overview
  • Excellent35%
  • Very good15%
  • Average8%
  • Poor15%
  • Terrible27%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (139)
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1 - 5 of 137 reviews
Reviewed 4 weeks ago via mobile

This is a typical Extended Stay America. My room was in good repair having been redone relatively recently. The common areas were a bit more worn although they were doing some painting while I was there. The rooms are sizable. The bed was very good....More

Thank AoifeCuRua
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded 4 weeks ago

Thank you for sharing your feedback. Although you liked most of our offerings during your pleasant stay, we are sorry for the service issue. Your feedback is shared with our front office team to be more diligent going ahead. We hope to have another chance...More

Reviewed 19 March 2018

I used to use this hotel frequently but that was nearly a year ago. I booked this hotel for 7 nights. I called in the morning of my check in day to remind them I would be a late check in as I was flying...More

Thank Travelnurse N
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded 20 March 2018

We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us...More

Reviewed 5 February 2018

I was tremendously disappointed by my stay. I had used this brief three day stay as a trial for future longer stays, and if this is the quality of Extended Stay America, I will not utilize this Hotel chain. I could have had much better,...More

Review collected in partnership with Extended Stay
Thank katebE3678VB
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded 6 February 2018

We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand. We are committed to making sure we don't repeat...More

Reviewed 23 January 2018

The grounds are very dirty, garbage everywhere. Check in went smooth, room was decent. Bed looked like someone had been laying on it, very wrinkled. Remote was disgusting, dirty, filthy. Desk chair was so gross with white stuff all over it, I wouldn't sit on...More

Thank barlone
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded 24 January 2018

Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that,...More

Reviewed 31 December 2017

The grounds are littered, including a partly finished quart bottle of beer. The room smelled like feces. Then, at a little after 3:00 am, the smoke alarm went off. My wife and I grabbed out dog and hot footed it outside with all the other...More

Thank Ricardo S
Response from 00esa, Manager at Extended Stay America - Sacramento - Elk GroveResponded 31 December 2017

Ricardo, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$93 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$93 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (28)
Room & Suite (13)
Dining (1)
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Room Tips
"Stay somewhere else."
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"A few small restaurants are nearby and 3 neighborhood parks are good for walking."
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"I would not stay here a second time."
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"Tip on choosing a good room: go to a different hotel."
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