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SureStay Plus Hotel by Best Western El Cajon

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Traveller (24)
Room & Suite (29)
Pool & Beach (6)
About
Location
Cleanliness
Service
Value
Guests staying at the SureStay Plus Hotel by Best Western El Cajon will find everything they need to ensure a comfortable stay in sunny Southern California. Less than a mile from the Interstate 8. Wireless Internet access and cable television programming are included free of charge! We have many repeat customers who love our professional staff, hearty breakfast, and clean quiet rooms. Because our hotel is away from the Interstate 8 by about a mile, you won't hear any freeway traffic noise, so you can enjoy your sleep quietly at night. Go ahead and make your reservation today. Our property has one of the highest customer satisfaction ratings in the area. The friendly, caring staff at the SureStay Plus Hotel by Best Western El Cajon will do their very best to help you enjoy your stay. We look forward to meeting you in person!
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Spa
Breakfast Available
Business Centre with Internet Access
Concierge
Hot Tub
Laundry Service
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Tennis Court
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:BOOK DIRECT & SAVE
Hotel packages
Location
Full view
50Car recommended
Grade: 50 out of 100
23Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Reviews & more
191Reviews
57Photos
0Q+A
12Room tips
Traveller rating
  • 58
  • 42
  • 27
  • 28
  • 36
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Hotel's Favourite
Great breakfast - HUUGE rooms with a ton of space especially for families or those traveling the road with extra baggage. Front desk was Uber helpful in planning our last night in the SoCal area and gave us maps and wonderful tips for traveling the highways 🛣 awesome stay!!
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Response from SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon
Responded 4 days ago
RobynL, thank you for the great review! We here at Sure Stay are committed to ensure that our guests enjoy the best experience possible from the time they reserve their rooms until the time they depart. We look forward to welcoming you back for your next stay with us. Regards, Paula Teixeira General Manager
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First, when you are paying $120.00 for a room, you expect a step above a Motel 6. I was extremely disappointed. Check-in was slow, with 2 un-motivated desk clerks. The room was musty, a couple mosquitoes and at least one dime-size spider inside, crying kid next door and
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Response from BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon
Responded 1 Aug 2018
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort
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Friendly and helpful staff. Booked for 2 queen beds but was given 2 adjoining rooms with 2 double beds each which was perfect for the family. We cancelled our other hotel reservation. Breakfast food is good.
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Response from Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon
Responded 16 Aug 2018
Dear Sir/Madam: Thank you for giving us a favorable review, we are consistently re evaluating our amenities to assure that guest like you and others do have a pleasant stay and that's why we mean hospitality. We are glad that you enjoyed our breakfast and now we have even better with more options. Our location is secure and have tons of amenities and few miles from downtown El Cajon. Once again our patronage and your comforts are our priority. Thank You for the entire staff at Sure Stay by Best Western and hope to see you soon again. Respectfully, General Management.
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Our first room has SOAKING wet carpets and the staff acted shocked that the floors must have been shampooed and they were not notified. The A/C settings were worn off so we could not tell if they air was on cold or hot, high or low. We moved rooms; The A/C unit wasn't good at
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Response from Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon
Responded 16 Aug 2018
Dear Sir/Madam: We are concerned about your stay as we noticed that you were highly displeased with the concerns addressed. We are consistently evaluating many of our guest amenities to assure you that Sure Stay is a economy hotel that will suit your needs. We have improved significantly, and we look forward to resolving your concerns. Please call us at the property and look forward to speaking to you soon. Thank you once again and our sincere apologies for the entire staff at Sure Stay by Best Western, El Cajon. Respectfully, Management Team.
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The room was very nice and clean. The air conditioner had all the numbers worn off but it worked well as soon as I guessed where to set it. The breakfast was OK but not great. Their juice machine was out of order all 3 days.
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Response from Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon
Responded 16 Aug 2018
Dear Sir/Madam: Thank you for giving us a favorable review, we are consistently re-evaluating our amenities to assure that guest like you and others do have a pleasant stay and that's why we mean hospitality. We are glad that you enjoyed all we had to offer you and now we have even better choices with more options. Our location is secure and have tons of amenities and few miles from downtown El Cajon. Once again our patronage and your comforts are our priority. Thank You for the entire staff at Sure Stay by Best Western and hope to see you soon again. Respectfully, General Management.
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Dangerous, dangerous. I am still in shock over these.
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123456
"usually corner ones a good, but don't bank on it."
"Probably first floor would be your best option."
"Close to highway. Cost was less than half of hotel of the event I was attending in San Diego. good value."
"Rooms on upper levels on the ends."
"get a carne asada burrito from the Mexican store right next door! AMAZING!!"
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PRICE RANGE
US$65 - US$112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western el cajonel cajon best western
FORMERLY KNOWN AS
Best Western Courtesy Inn
LOCATION
United StatesCaliforniaEl Cajon
NUMBER OF ROOMS
47
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