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    BEST WESTERN Diamond Bar Hotel & Suites

    259 Gentle Springs Lane, Diamond Bar, CA 91765
    Hotel website
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    May 15
    May 16
    1 room, 2 adults, 0 children
    SAVE US$36
    US$130
    US$93
    US$94
    Ayres Suites Diamond Bar
    531 reviews
    #1 of 3 hotels in Diamond Bar
     
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    Overview

    • Excellent27%
    • Very good26%
    • Average16%
    • Poor8%
    • Terrible21%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Restaurant
    Room Service
    Fitness centre
    2.5 Star Hotel
    All hotel details
    Offers from BEST WESTERN Diamond Bar Hotel & Suites
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    Ayres Suites Diamond Bar
    531 reviews
    #1 of 3 hotels in Diamond Bar
     
    Comfort Inn Pomona
    71 reviews
    #2 of 14 hotels in Pomona
     
    BEST WESTERN PLUS West Covina Inn
    281 reviews
    #3 of 7 hotels in West Covina
     
    Holiday Inn Select Diamond Bar
    113 reviews
    #3 of 3 hotels in Diamond Bar
     
    Rooms
    15 May16 May
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (199)
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    1 - 5 of 199 reviews

    Reviewed 2 weeks ago

    To whom it may concern, This has by far been the worse best Western I've ever stayed at. Two story hotel with no elevator(well one that's under construction with no caution tape. please veiw attached video), with a 11 month old baby and they put...More

    Review collected in partnership with Best Western
    Thank samanthafW3297HW
    Response from GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites

    Dear samanthafW3297HW, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the...More

    Hotel's Favourite
    Reviewed 12 March 2017

    "QUIETNESS IN THE MIDDLE OF A CEMENT JUNGLE" Truly defines this Hotel. Freeways all around, but if you are lucky to stay on an inside room, very peaceful and quiet. Although they are doing some work on the elevator, this Hotel is up to date....More

    Review collected in partnership with Best Western
    Thank Mark J
    Response from GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites

    Dear Mark J, Thank you for taking the time to share your experience. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Hearing about how our efforts to give you a pleasant and accommodating...More

    Reviewed 3 weeks ago via mobile

    Worst customer service ever! Mayar (the manager or owner??) charged my charged my card 2xs and is refusing to credit it. Says it's my problem not his. Hung up on me when trying to ask for help. He charged illegally charged my card and is...More

    1  Thank Karen L
    Response from GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites

    Dear Karen L, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I apologize that our staff were able to charged you double during your recent stay with us. I will discuss this concern to the management...More

    Reviewed 3 weeks ago

    No one seems to know what they are doing. Our credit card was charged twice after we had paid cash. Manager will do nothing to correct their error. As of right now they have been paid 3 times for 1 room. He has hung up...More

    1  Thank Lavon P
    Response from GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites

    Dear Lavon P, Thank you for taking the time to complete our survey and share your experience! I apologize that our staff were able to charged you double during your recent stay with us. I will discuss this concern to the management so they can...More

    Reviewed 3 weeks ago

    On plus side, beds were comfortable. That's about it. On down side, any room on the highway side (were we were placed) is a HUGE noise problem...so loud outside you can't hear yourself talking, difficult to sleep inside. No real attention to detail or proper...More

    Thank Michael W
    Response from GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites

    Dear Michael W, Thank you for your review. We apologize for any inconvenience you experienced due to the noise level of the hotel. We strive hard to maintain a quiet and family friendly environment, but we can not control the actions of our guests. In...More

    Ayres Suites Diamond Bar
    531 reviews
    #1 of 3 hotels in Diamond Bar
     
    Comfort Inn Pomona
    71 reviews
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    BEST WESTERN PLUS West Covina Inn
    281 reviews
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    Holiday Inn Select Diamond Bar
    113 reviews
    #3 of 3 hotels in Diamond Bar
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Room Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Hot Tub
    Details
    • Price range
    • US$91 - US$147 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    Nearby
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    Questions & Answers
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    Room Tips
    "Demand a room away from the outer/highway side."
    Read review
    "Hotel is doing some renovation, make sure to get room away from that."
    Read review
    "Do not accept rooms facing the freeway."
    Read review
    "Rooms on backside will be noisier."
    Read review