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The Ritz-Carlton, Laguna Niguel

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The Ritz-Carlton, Laguna Niguel
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1,955 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Laguna Niguel
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Showing 1,895: English reviews
Vancouver, Canada
Reviewed 14 October 2015

this hotel was very nice but for such an expensive hotel I was hoping for a bit more in terms of front desk service. When I arrived I had an issue getting into my room as it was booked in another family member's name who could not go at the last minute. Even though I had the matching credit card...

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Helpful?
Thank Meljo12
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your extremely valuable feedback. We are grateful that you enjoyed your overall experience while you were at the resort. That is truly our intention and what we strive for. We apologize for the frustration at the front desk and we appreciate that you understood our policy. It is great to hear how you felt as our customer...

San Diego
Reviewed 14 October 2015

We enjoyed a pleasant and relaxing weekend stay-cation at the Ritz Carlton Laguna. The staff were all pleasant and friendly. The room was great- I highly recommend the fire-pit rooms... that really made our stay that much more special... sitting out on the patio with the fire-pit going watching the sunset was awesome. We did not dine in the restaurants,...

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Helpful?
Thank AquaV
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for choosing The Ritz-Carlton, Laguna Niguel for your stay-cation. We enjoyed creating a memorable experience for you and your family. We greatly appreciate your very detailed feedback and have shared it with our executive team. We do hope you have a chance to join us over the holidays and in to the coming year as we have many...

Las Vegas, Nevada
Reviewed 13 October 2015 via mobile

Being right on the ocean was a huge plus for the fabulous Ritz Carlton. The resort was immaculate, the staff was friendly, and everything related to our business conference was top shelf. Catering was spectacular meeting room locations were awesome. Will definitely consider the Ritz Carlton for future conference needs. A+ all the way

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Helpful?
Thank NickChick
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

On behalf of all our ladies and gentlemen, we enjoyed creating a memorable experience for you and your group. We couldn't agree with you more that our surroundings and location are magnificent. We look forward to assisting you in the future and would welcome the opportunity to discuss future business with you. You are welcome to contact the Executive Office...

Laguna Hills, California
Reviewed 13 October 2015

We had our company managers' retreat here and were so well cared for. The rooms were outstanding with breathtaking ocean views and wonderful amenities . All meals for the 14 of us were outstanding. The conference room experience was excellent. Have already recommended the resort and will definitely return.

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Helpful?
Thank jillann3
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

It was a pleasure having you and your group with us and we look forward to welcoming you back soon!

Park City, Utah
Reviewed 12 October 2015

Sitting on a coastal bluff, the property overlooks the Pacific Ocean! Enjoy gorgeous sunsets from anywhere on the property. While I'm always after a good value and don't like spending a lot of money on a hotel, I never regret the price points to stay at this hotel! It is lovely, the staff is excellent and all of the facility...

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Thank Bob K
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We appreciate your kind comments and your loyalty to our resort and brand. Thank you for truly enjoying the experiences our ladies and gentlemen create. We want you to sit back, relax, and let us take care of you! We look forward to seeing you again soon.

London, United Kingdom
Reviewed 9 October 2015

We booked for 4 nights (with the 4th night free) and checked out after 1 night it was that bad. Its the worst luxury hotel experience we have ever experienced. The straw that broke the camels back was the arrogant and rude front of house manager. In summary we think this property has become totally arrogant due to demand. Its...

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1Thank Moriati1812
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

On behalf of our executive committee and all our ladies and gentlemen, we apologize for not meeting and exceeding your expectations during your recent visit to the resort. The satisfaction of our guests is our highest priority and our team strives to create unique, personal and memorable experiences. Your feedback has been heard, shared with our team, and taken seriously....

DC, Beirut
Reviewed 8 October 2015

This is a wonderful property--probably along with Half Moon Bay the best the Ritz offers. LOCATION---VIEWS are incredible--does not get any better. The hotel is located along the cliffs of Dana Beach with wonderful views of the beach and surfers. Its a great place to walk. Raya restaurant is excellent --delicious sea food--my only concern is that the Sunday brunch...

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Helpful?
Thank baci2003
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your detailed feedback. We enjoyed having you as our guest and look forward to welcoming you back one day soon! Thank you for posting your photos as well. We are so fortunate to be amongst such beauty. We hope you will have the opportunity to experience our ongoing and upcoming resort enhancements in 2016. If we can...

Sand City, California
Reviewed 7 October 2015

This review is only for breakfast-we stopped in on a Saturday morning and sat down for breakfast at Raya. I had excellent breakfast tacos that were beautifully plated. The view from our table was just breathtaking, prime real estate property. We did not get to stay here as they were all booked up but I hope to come back and...

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Thank Britpaige
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We are delighted you had the opportunity to enjoy breakfast at Raya and we hope you get to stay longer next time. Our ladies and gentlemen look forward to creating a memorable experience for you. If we many assist you with any future planning, please reach out to us at (949) 240-2000. Thank you for stopping by!

Reviewed 7 October 2015

This was the 5th time we have visited in the last 3 years & cannot wait to go back! From the moment you step through the doors there is something to satisfy every one of your senses: the unmatched artistic floral display, the signature fragrance that is heavenly, the staff has to be one of the most attentive of any...

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Thank Krista H
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We are grateful to have you as such a loyal guest! Our ladies and gentlemen look forward to creating unique, memorable and personal experiences that touch all of your senses each time you stay with us. Thank you for your wonderful feedback and photos. We are counting down the days until we welcome you "home" again.

Montreal, Canada
Reviewed 5 October 2015

We spent a few days Thursday thru Monday at this property. It was glorious. A beautiful beach with all services, gorgeous flowers everywhere,excellent facilities. Service was top notch. It is well located to go into town or you can spend your time here. It has everything you could wish for to make a beach get away with many options. If...

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Helpful?
Thank arlenes44
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

It was a pleasure having you with us again. We are delighted that you keep us top of mind when in the Southern California area. We promise to never disappoint you! We hope to see you soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff

Additional Information about The Ritz-Carlton, Laguna Niguel

Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Region: United States > California > Orange County > Dana Point
Price Range: €683 - €1,003 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
Reservation Options:
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel
Hotel Style:
#1 Romantic Hotel in Dana Point
#1 On the Beach Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Laguna Niguel staff and other travellers.
16 questions
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Questions? Get answers from The Ritz-Carlton, Laguna Niguel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to get a room facing the ocean... fabulous views”
 of 5 bubbles lovliladi, 21 Mar 2017 | Read review
“Do splurge & stay in Club Level:)”
 of 5 bubbles PAMLOVA, 20 Mar 2017 | Read review
“All views facing the ocean are beyond words!”
 of 5 bubbles MarjorieR152, 13 Mar 2017 | Read review
“Get a room with the firepits. We used it every night!”
 of 5 bubbles StaceyK547, 8 Mar 2017 | Read review
“I think they have rooms where you can cook s'mores over a firepit.”
  • View from Room. There are even better
 of 5 bubbles 811randalj, 7 Mar 2017 | Read review
5 of 5