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Crowne Plaza Concord

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Crowne Plaza Concord
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355 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Santa Clara, California
Reviewed 15 January 2017

My girlfriend and I were here only for one night Jan 13. Check-in was easy and parking is free. The wi-fi password is given to you upon check-in. We requested an upper floor and quiet. We stayed in room 301, which faced inward toward the covered courtyard. Our room had a wet bar set up, but it had the area...

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Helpful?
Thank R C
Taylor H, Front Office Manager at Crowne Plaza Concord, responded to this review

Dear RC, Thank You for your feedback in regards to your most recent stay with us I do sincerely apologize for the experience you encountered in regards to the odor that surrounded your room as well as the noise. Please let us know what we can do to ensure your next stay is a 10 out of 10 experience. Thank...

Seattle
Reviewed 24 December 2016 via mobile

Just finished our second night and enjoying the hotel. Room is clean and in good condition. Took my daughter to the pool this morning and found plenty of towels in deck box. Had a question last night that Robert answered and had a nice chat.

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Helpful?
Thank MuncieMan
Taylor H, Front Office Manager at Crowne Plaza Concord, responded to this review

Dear Muncieman, Thank You for lovely comments in regards to your most recent feedback! We look forward to your next stay! Thank You and safe travels!

Reviewed 23 December 2016

Only problem I saw was room service trays left in the hallway for almost 24 hours..it was fun for my grandson who loved the pool and the putting green. Our waitress at the restaurant was extremely accommodating and so helpful also..

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Helpful?
Thank Melinda B
Taylor H, Front Office Manager at Crowne Plaza Concord, responded to this review

Dear Melinda B, Thank You for feedback in regards to your most recent stay with us. I will ensure this information is communicated to its correct department to ensure this does not occur again, Thank You

Salem, Oregon
Reviewed 12 December 2016

I was here for business meetings that were held offsite, so I have little experience with the amenities of this hotel. My room was clean and comfortable. The bathroom was well appointed and clean. The internet worked well. The atrium is beautiful and creates a peaceful atmosphere as you walk through. The bar is open and welcoming. Staff from reception...

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Helpful?
Thank pkrissel
Nell B, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others as well. We appreciate your business and look...

Reviewed 7 December 2016 via mobile

We have stayed here before. It's been perfectly fine. Decent rates. I used price line. Went to an Oakland Raiders game. Then to San Francisco. Not to far from really anything you'd want to do and it will save you a lot of money. Parking is free.

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Helpful?
Thank Heidi Barrentin... C
Nell B, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others as well. We appreciate your business and look...

Salem, Utah
Reviewed 5 December 2016

We spent one night here. Our 2 young grandchildren came and swam in the pool with us. There were plenty of towels poolside. The pool was a little chilly, but the hot tub was extremely hot. The atrium and pool area is lovely. The room was fine and very clean, but we had trouble find enough outlets or plugs to...

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Helpful?
Thank Deborah G
Nell B, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others as well. We appreciate your business and look...

California
Reviewed 3 December 2016

Arrived 9pm. In order to check into our room we had to scream at our receptionist (bless her heart, she deserves a raise!) over a loud rock and roll, rambunctious corporate holiday party in ballroom and lobby. Our room faced the airport runway. This hotel masks the runway noise with a consistent running bathroom fan...NO SWITCH TO TURN OFF! Cleanliness...

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Helpful?
Thank PetuniaCake
Nell B, Manager at Crowne Plaza Concord, responded to this review

Dear guest, we appreciate you reviewing the Crowne Plaza Concord. Your comments are held in the highest regard as we respond to all guest needs. I apologize for any inconvenience due to issues described with neighboring guests, noise, the bathroom fan, cleanliness, among other comments. Please know we have worked hard to ensure a similar poor experience is not repeated...

Incline Village, Nevada
Reviewed 28 November 2016

Clean, straightforward, pedestrian furniture and decor, lacks and real appeal or atmosphere, interior of open space restaurant and bar is kept at lower temperature than comfortable for me, persons from pool area lounge thru dining area not particularly pleasant. I won't be staying there again. Food trays in hallways not removed until late in the day....kids scrounging leftover food from...

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Helpful?
Thank SamB29
Nell B, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on our hotel. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Your comments on the temperature and room service trays have been shared with the team and management to address and...

Reviewed 20 November 2016

Stayed on the 3rd floor. Being that i am a smoker; our room was at the end of the hallway near the stairs. Room was a decent size and housekeeping was on point. Quiet at night and even though our room was facing the airport; it was not loud. Did not utilize room service or dined at their restaurant. But...

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Helpful?
Thank jamie m
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for staying with us and for sharing your experience with the hotel. After reading your comments I was glad to see you had an enjoyable stay overall. We have also noted your concerns with the washer and dryer with the management and staff to resolve. We look forward to your next stay with us. Sincerely, J. Saylor AGM...

Merced, California
Reviewed 18 November 2016 via mobile

I very rarely write bad reviews but I was not impressed with my room at the Crowne Plaza Concord. The hotel common areas are very nice and seem well taken care of but my room was not the same. The room felt very dingy, the microwave was dirty and I had to rinse a large amount of hair from the...

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Helpful?
Thank Rumple S
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on the Crowne Plaza Concord Hotel. Gaining valuable feedback on our property from our guests helps us ensure we are meeting your needs. I apologize for any inconvenience due to the issues you described with your guest room and cleanliness. Please know we have brought this to the attention of our staff and management...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 

Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Drive, Concord, CA 94520
Region: United States > California > Concord
Price Range: €95 - €200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Concord staff and other travellers.
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Questions? Get answers from Crowne Plaza Concord staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms away from ice machines with views to the front of the hotel.”
 of 5 bubbles thomasbV2317BE, 16 Feb 2017 | Read review
“We were on the first floor and could hear the guests on the second floor walk across the room.”
 of 5 bubbles tcarpe8615, 17 Jan 2017 | Read review
“avoid rooms near ice machines and elevators”
 of 5 bubbles SamB29, 27 Nov 2016 | Read review
“I like the Buchanan wing that overlooks Buchanan Field airport. Can be noisy in the a.m. but it's interesting.”
 of 5 bubbles jcd1000, 17 Nov 2016 | Read review
“maybe stay in the second floor do to big feet noise.”
 of 5 bubbles verdisu, 15 Nov 2016 | Read review
5 of 5