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27/8/2017 28/8/2017
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    Best Western Plus Heritage Inn

    4600 Clayton Rd, Concord, CA 94521-7644
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    27/8/2017 28/8/2017
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    US$125
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    Traveller (33)
    Room & Suite (8)
    Pool & Beach (3)
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    Overview
    • Excellent26%
    • Very good34%
    • Average16%
    • Poor11%
    • Terrible13%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Restaurant
    Family Rooms
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Golf course
    Housekeeping
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Plus Heritage Inn
    Special Offer: SAVE 10% in Concord!
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    HYATT house Pleasant Hill
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (354)
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    There are newer reviews for Best Western Plus Heritage Inn
    See the most recent reviews

    41 - 45 of 344 reviews

    Reviewed 6 January 2017

    I stayed here for about two weeks during a business trip. The hotel is great and quite. The parking would be right opposite your rooms. The resturant there is great for the buffet breakfast. It has a small pool and there are pool facing rooms...More

    Thank Sandeep G
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 11 January 2017

    Hello Sandeep, It is always our pleasure to provide our most valued guests of great service overall.We look forward to your next trip.Thank you for your business and loyalty to our brand. Sincerely, Karen Yee

    Reviewed 22 December 2016

    In all fairness, the trip didn't start out badly. However, like many Best Westerns, the soundproofing (ha!) between rooms was little more than a bad joke. And, of course, we were 'blessed' with noisy neighbors. Thankfully, they seemed to realize late night was for sleeping....More

    Thank Bruce L
    Reviewed 19 December 2016

    Terrible customer service, they more worry about the deposit than check you in. You will get your deposit back in tree days according to the front desk..Front desk have no skills in customer service thy treat you like criminal " if you do not a...More

    Review collected in partnership with Best Western
    1  Thank Y3087OBjoses
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 27 December 2016

    Hello, Customer service is very essential to our business.We make sure our staff are properly trained and certified for their designated title.Contrary to your statement, the deposit required upon check-in is part of the Hotel policy and refundable which serves only as incidentals.We definitely treat...More

    Reviewed 15 December 2016

    There is nothing special about the motel. It is on a main road (but was ideally located for our needs) and is a little old. Our room was large and quite comfortable and contained a refrigerator and a microwave. The bed was okay. TV reception...More

    Thank Bob B
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 26 December 2016

    Hello Bob, We would like to thank you for your time taking this survey.Your concern and comments are tools to improve our services and amenities.However, we would also like to apologize for the maintenance personnel who wasn't able to fulfill his duty at that time.Room...More

    Reviewed 9 December 2016

    Everyone is so helpful. Beds were very comfortable . Breakfast is good . The girls at the desk are all very helpful if you should need anything . They are so willing to make your stay very comfortable.More

    Review collected in partnership with Best Western
    Thank 518donnat
    Response from HeritageHG, Front Office Manager at Best Western Plus Heritage InnResponded 15 December 2016

    Hello, It is always our pleasure to provide our valued guests a comfortable stay at our property.We are very glad to hear all these positive comments and we thank you for your time taking this survey.We appreciate your business and until your next visit. Sincerely,...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Multilingual Staff
    • Meeting Rooms
    • Business Centre with Internet Access
    • Banquet Room
    • Self-Serve Laundry
    • Things to do
    • Pool
    • Restaurant
    • Golf course
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$107 - US$208 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Family Rooms
    • Number of rooms
    • 121
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Best Western, Priceline, Expedia, Orbitz, HotelsforEveryone, Cancelon, Hotwire, getaroom.com, HotelQuickly and Evoline ltd so you can book your Best Western Plus Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Concord
    • Also Known As
    • Best Western Heritage Hotel Concord ,
    • Best Western Concord ,
    • Concord Best Western
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    Traveller (33)
    Room & Suite (8)
    Pool & Beach (3)
    Dining (1)
    Hotel & Grounds (60)
    Bathroom (4)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    saramonique
    25 May 2016|
    AnswerShow all 2 answers
    Response from ellyjellybelly | Reviewed this property |
    I think it is 18, but I am not sure.
    1
    Vote
    Room Tips
    "This hotel has outside doors with parking right in front so if you are sensitive to noise a 2nd floor room..."
    Read review
    "Far away from the auditorium"
    Read review
    "There is no elevator for this two-storey hotel, so choose first floor."
    Read review
    "Great Bed and a small kitchen. also near by shopping - walmart"
    Read review
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