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Crowne Plaza Los Angeles - Commerce Casino

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222 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Los Angeles - Commerce Casino
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Showing 183: English reviews
Monterrey, Mexico
Reviewed 4 October 2015

Facilities are great. All Casino and Hotel areas are in great condition. My stay was not really intended to be a gambling one, so I ended up by random acts of destiny. I was able to notice this Casino is oriented to those who stay to play, so perhaps this is why I ended up paying for some luxuries or...

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Helpful?
1Thank Mauricio A
Giovanni M, General Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Mauricio A; Thank you for submitting your review on TripAdvisor. I am glad to hear that you enjoy your stay with us and will follow up with my F&B Department to ensure we go above and beyond to make our guests happy and the requests they might have.

San Francisco, California
Reviewed 25 September 2015

We stayed here for 2 nights on our visit to L.A. and although we had a good stay, there were a few minor issues. PROs: ■ My friend arrived early morning at LAX and after picking her up at the airport, we were able to check in at the hotel. I was acknowledged as a Platinum Elite IHG member and...

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Helpful?
Thank Live4Sights
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Live4Sights; Thank you taking the time to submit your review on TripAdvisor. We appreciate the positive feedback and will make note of the Cons you have mentioned as we strive to improve every day to make an impact on our daily guests experience when they stay in our hotel. We thank you for your business and hope to see...

Phoenix, Arizona
Reviewed 21 September 2015

We stayed here for just one night on the final night of a trip to So Cal. We are considering staying here for future trips to downtown Los Angeles, because it is conveniently located right off of the I-5 and only minutes from downtown LA. The adjacent area is a run down industrial area which is very noticeable in the...

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Helpful?
1Thank dojodan
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear dojodan; Thank you for submitting your review on your recent stay with us. We are glad that your experience was nothing but a great one. Thank you for being a loyal IHG Reward member and we look forward seeing you on your next trip to Los Angeles.

Egypt
Reviewed 19 September 2015

I loved my stay here, the hotel is very clean and rooms are clean and good size. Check in was very smooth and front desk lady was very helpful and friendly. Hotel location is quite far but as its on the free way so you can go anywhere you want within 30 min. maximum. Also Citadel oulet mall is just...

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Helpful?
Thank Atef220
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Atef220; Thank you for your review on your recent stay with us. We are glad that your experience was nothing but a great one. Thank you for choosing the Crowne Plaza Hotel @ Commerce Casino and we hope to see you back again!

Los Angeles, California
Reviewed 17 September 2015 via mobile

Staff was extremely nice, very helpful. Rooms were very nice. Beds were great. Housekeeping was great. Everything about this hotel was great. Pool is a little small. But the spa was perfect. Nice and hot. Very relaxing. If your like fancy things then this is the place to go.

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Helpful?
Thank miamouse66
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear miamouse66; We thank you for your recent review submitted regarding your stay with us. Thank you for the positive feed back, I will certainly share with my staff. We look forward seeing you back soon!

Hong Kong, China
Reviewed 13 September 2015 via mobile

I was here for a few nights on a recent business trip and I have to say it was very average. It is predominantly a third rate casino set in what I can only describe as a run down industrial area. Would not go back! This is however bo reflection on the staff who were very well presented and helpfull.

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Helpful?
Thank Ray C
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Ray C; Thank you for submitting your recent review about your stay with us. I am sorry to hear that our location was not a good fir for you. We hope to see you back again!

Cave Creek, Arizona
Reviewed 13 August 2015

Well placed directly off the 5 freeway The Crown Plaza has recently updated it's rooms & reception area. Staff was wonderful, security is visible and prices were comparable to other s of same quality.

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Thank Alan W
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Alan W; Thank you for submitting your review on TripAdvisor about your stay. We are glad that you had a great experience while staying with us. We hope to see you back soon!

Brooklyn, New York, United States
Reviewed 7 August 2015

From the minute you pull up you forger your in an industrial area of Los Angeles and a Vegas style Mecca embraces you. The staff all greet you like you are the most important people on site. A direct cause of excellent management training no doubt. Only in town for a night on a quick business trip we wish it...

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Helpful?
Thank Paul R
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Paul R; Thank you for submitting you review about your stay. Costumer satisfaction it's our priority number one. We are glad that you had a great experience while staying with us and that your stay was nothing but a joyful one. We hope to see you back soon!

Murrieta, California
Reviewed 4 August 2015

I've stayed here many times and I have never had a bad stay. The rooms are always clean and I have never had a problem. The valet is worth it because parking can be a pain. I will continue to stay here. The sports bar has great food.

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Helpful?
Thank Dan T
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Dan T; Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our hotel. We are happy to hear that your stays have been nothing but pleasant. We look forward seeing you on your next visit.

Prairieville, Louisiana
Reviewed 20 July 2015 via mobile

The parking was bad at night due to it being a casino. So make sure you do valet. The staff were friendly each time we passed by to leave out. What I didn't like was the air cuts off very often which made it very hot. We have our cleaning lady a tip she was very good at welcoming us...

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Helpful?
Thank Felicia S
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Felicia S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and housekeeping. However, we’re sorry we fell below your expectation regarding the parking arrangement and restaurant service. We will address these concerns. We take all reviews positive and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel Los Angeles Commerce Casino. Whether you're traveling to Los Angeles for business or pleasure stay close to all the exciting action you'd expect from Las Vegas! This upscale tower of hospitality resembles a Babylonian theme with lush gardens, water fountains and a grand entry that will impress even the most discerning traveler. The Crowne Plaza Hotel at Commerce Casino, is 'The Place to Meet'; is located adjacent to the World's Largest Card Gaming Casino, the Commerce Casino. The hotel is also in close proximity to all of Southern California major attractions, STAPLES arena and Convention Center, Downtown Los Angeles, Hollywood, Disneyland. May we book your reservation? We look forward to welcoming you to our fabulous hotel. ... more   less 

Additional Information about Crowne Plaza Los Angeles - Commerce Casino

Address: 6121 East Telegraph Road, Commerce, CA 90040
Region: United States > California > Commerce
Price Range: €163 - €232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Los Angeles - Commerce Casino 3.5*
Number of rooms: 190
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Also Known As:
Crowne Plaza Los Angeles - Commerce Hotel Commerce
Crowne Plaza Commerce
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Los Angeles - Commerce Casino staff and other travellers.
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Questions? Get answers from Crowne Plaza Los Angeles - Commerce Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High away from the elevator and facing away from the freeway”
 of 5 bubbles Swaggger007, 9 Feb 2017 | Read review
“Front desk will advise.”
 of 5 bubbles P0niA, 14 Nov 2016 | Read review
“ask for higher floor rooms, will avoid noise from the casino going crowd!”
 of 5 bubbles FazzyT, 28 Oct 2016 | Read review
“Upper Floors are best”
 of 5 bubbles L8178CRwilliams, 15 Aug 2016 | Read review
“High floors offer a great view”
 of 5 bubbles annabJ8222TL, 30 Jul 2016 | Read review
5 of 5