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31/12/2017 1/1/2018
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    Pacific Palms Resort

    1 Industry Hills Pkwy, City of Industry, CA 91744-5160
    (626) 873-7548
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    31/12/2017 1/1/2018
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    US$259
    US$215
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    Traveller (82)
    Room & Suite (48)
    Dining (13)
    Overview
    • Excellent27%
    • Very good34%
    • Average20%
    • Poor8%
    • Terrible11%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Golf course
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    4.0 Star Hotel
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    Offers from Pacific Palms Resort
    Special Price: 20% Off Regular Rates
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (328)
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    1 - 5 of 307 reviews

    Reviewed 4 days ago via mobile

    My daughter's Sweet 16 birthday event was held in the Cima Restaurant and was absolutely amazing. The planning of my event went smooth, thanks to Marlo Fleming and her expertise! Socorro and his staff were so helpful and pleasant to work with! They did an...More

    Thank CCMorgan2017
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 2 days ago

    Thank you so much for your business and kind feedback!!!

    Reviewed 4 weeks ago via mobile

    Didn’t really enjoy our stay. We were not informed that there would be construction going on and so we left early. It was very loud and difficult to relax. Other than that the room was very nice. I would stay there again if there wasn’t...More

    Thank Xochitl M
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 4 weeks ago

    Thank you for your stay with us but we are confused on what construction you are referring to. Please advise and thanks.

    Reviewed 7 November 2017

    Ground is nice. But the facility is showing its age. Shower water was cold-warm-cold-somewhathot-cold-cold-warm-cold at 7 Am on Sunday, unpleasant shower experience. I called the front desk after the shower to inform them that there was a shower water temperature; since I already finished the...More

    Thank WEBinHarmony
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 9 November 2017

    Thank you for your stay with us, but we are certainly sorry about your frustrations and are immediately reviewing these with our managers for further training, etc. We also have begun a significant process to improve the water temperature in guestrooms.

    Reviewed 6 November 2017 via mobile

    The hotel is an amazing place. The service is wonderful. I stayed on the executive floor and I had bed turn down each night with chocolates. The executive floor provides it's guests complimentary continental breakfast, snacks and a place to lounge and relax. The rooms...More

    Thank Lisa D
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 7 November 2017

    Thank you so much for staying with us and for your kind, detailed feedback. We will certainly share this with our staff and look forward to being at your service again.

    Reviewed 13 October 2017 via mobile

    Very disappointed . Checked in . This is based on my experience. Went to room to two double beds . We requested king. They said they didn't have anymore available. Then to make my night worse the bed was hard as a rock. After 6...More

    Thank Charlie767681
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 14 October 2017

    Charlie, Thank you for staying with us. We're sorry on your disappointment. Every bed in the hotel is new this year. I suppose it was too firm for your taste. We will review your additional thoughts as we are working on many enhancement projects.

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Concierge
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Golf course
    • Outdoor pool
    • Heated pool
    Details
    • Price range
    • US$163 - US$260 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 292
    • Reservation Options
    • TripAdvisor is proud to partner with Preferred Hotels, Expedia, Hotels.com, Priceline, Orbitz, Travelocity, Booking.com, Hotwire, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Pacific Palms Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • City of Industry
    • Also Known As
    • Pacific Palms Hotel City Of Industry ,
    • Pacific Palms City Of Industry
    Add Photo Photos
    Traveller (82)
    Room & Suite (48)
    Dining (13)
    Pool & Beach (9)
    Hotel & Grounds (52)
    Bathroom (5)
    Business Centre & Event Rooms (2)
    Nearby
    Nearby HotelsSee all City of Industry Hotels
    Courtyard Los Angeles Hacienda Heights/Orange County
    122 reviews
    3.67 km away
     
    Best Western Plus Executive Inn
    232 reviews
    4.39 km away
     
    Comfort Suites Near Industry Hills Expo Center
    49 reviews
    2.54 km away
     
    Nearby Restaurants
    Red Restaurant and Bar
    41 reviews
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    Delhi Palace Cuisine of India
    16 reviews
    1.05 km away
    Taco Del Rio
    11 reviews
    .89 km away
    Cima Restaurant
    27 reviews
    .10 km away
    Nearby Attractions
    Frank & Son Collectible Show
    26 reviews
    5.43 km away
    Plaza West Covina
    19 reviews
    5.56 km away
    Hsi Lai Temple
    60 reviews
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    Homestead Museum
    12 reviews
    3.52 km away
    Ask a question
    Questions & Answers
    2momstravel
    12 April 2017|
    AnswerShow all 4 answers
    Response from Mark P | Property representative |
    Thank you for your question. The actual guestroom is very similar. The key difference is that the Executive level is on the top 2 floors with better views and you also have access to the Executive Lounge on the 10th floor... More
    0
    Votes
    Rottman
    24 September 2016|
    AnswerShow all 5 answers
    Response from Ayresfam | Reviewed this property |
    In my honest opinion I wouldn't leave my kids with anyone on their staff.
    0
    Votes
    Room Tips
    "ask for higher floor rooms"
    Read review
    "Rooms on 10th and 11th floors facing the mountains are the best! I was able to see sunrise and sunsets!"
    Read review
    "Ask to face the mountains."
    Read review
    "Ask them not to put you close to the elevators"
    Read review
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