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Pacific Palms Resort

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Pacific Palms Resort
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265 Reviews from our TripAdvisor Community

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Showing 248: English reviews
Boston, Massachusetts, United States
Reviewed 2 weeks ago

I have stayed here before and my experience was amazing. The amenities are great. I went for a run around the hotel, then went to the pool and Jacuzzi. Went for an amazing healthy breakfast in the restaurant. Maria the omelette chef and Enrique the waiter are exceptional. They provided great service and were very friendly. On the down side...

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Helpful?
Thank Aleksandar A
Management response:

Aleksander...thank you for staying with us, your compliments and your suggestions. We appreciate it and will review with our staff right away.

North Caldwell, New Jersey
Reviewed 2 weeks ago via mobile

From check in until check out, Pacific Palms' employees make you feel as a welcomed guest. Rooms are clean and comfortable, providing a good value for this area. The AC units could stand an upgrade as the fans are not the quietest (I am in the HVAC field, so I am aware of available options). Each time I have stayed...

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Helpful?
Thank TBC1956
Covina, United States
Reviewed 4 weeks ago

We had a large Christmas Party Dec 2015 at this hotel and we all booked rooms here. My room was very very spacious/roomy and clean. My bed was very comfortable. Looking forward to staying again this year for the Christmas Party. The banquet room was huge/roomy and very well attended to by the employees. The staff was also very friendly....

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Helpful?
Thank Genoveve E
Management response:

Thank you Genoveve....we appreciate and will share your compliments.

Tucson, AZ, USA
Reviewed 4 weeks ago

We got a standard double room for a family of 4 because the rates for anything roomier were way too high. The beds were tiny double bed and there was barely enough room for myself and one of my kids to sleep, and I'm pretty small. The mattresses were not comfortable at all and felt like bouncy cardboard. The fridge...

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Helpful?
Thank AZ_worldwide
Management response:

Thank you for staying with us and for your kind feedback as well as your suggestions. A few clarification points and updates for you. Our mattresses are all being replaced next year. Our rooms are actually larger than is common for hotels. They are at least 400 square feet each...sorry with the 2 full size beds it felt tight for...

Los Angeles, California
Reviewed 26 October 2016

Very nice, clean and spacious room, great view and challenging golf course. Check in Staffs are efficient and friendly. Feast at the restaurant. Indulge and relax at the spa. Plenty of parking. For walks there are wonderful fresh greeneries surroundIngat the hotel. We will surely return.

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Helpful?
Thank rvaustria
Management response:

Thank you so much for your kind words...we will share them with our staff right away.

Fresno, California
Reviewed 24 October 2016 via mobile

This is one of the most uncomfortable beds I have had in a hotel in ages. On top of that the three different kinds of pillows are all terrible. If I can't get a good night of sleep in a hotel then why am I staying there? Well, I had no choice as I am here for a conference. I...

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Helpful?
Thank Kevin D
Management response:

So sorry on your perception of our your room's matress. We actually are in the process of replacing all of them as a priority for 2017.

Los Angeles, California
Reviewed 23 October 2016

From the time I drove up I was pretty let down. The front of the hotel is pretty run down. The hotel is very dated. Clearly, they care more about taking your money than they do about you! When you check in, they'll ask if you want to upgrade your room to a bigger size and a better view. I...

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Helpful?
1Thank lesliegeegee626
Management response:

So sorry on your perception of concern. We will review your comments with our leadership group. FYI, Our rooms are no less than 390 square feet each, which is larger than standard industry size.

Vegas
Reviewed 16 October 2016

We had a nice room on the 4th floor with a good view overlooking the 1st tee and the valley. The room was good size, but only had two small pillows per bed. Excellent front desk staff, good bartenders and fun karaoke evenings in the bar. There is a real nice gift shop and good dining at the Cima restaurant....

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Helpful?
Thank Rottman
Management response:

Thank you so much for your kind compliments that we have shared with our staff!

Mexico
Reviewed 2 October 2016 via mobile

The front desk staff are great, the rooms have a nice size and the view of the golf course is fantastic. However the hotel is dated and in need of repair. Peeling paint in our bathroom and very poor cleaning of the room made us feel like we were in a two star resort. The breakfast buffet is adequate but...

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Helpful?
Thank karenosh
Management response:

Thank you for both your compliments and suggestions...we are revieiwing them with our leadership team for action.

San Francisco
Reviewed 27 September 2016 via mobile

This was a nice place that was clean, perfect for my need to do business in the area, great lively bar to watch the Thursday night game. Self parking close to entrance and friendly staff. Rooms spacious and views of the mountains, I will use again.

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Helpful?
Thank seekerSanFrancisco
Management response:

Thank you so much for your kind compliments that we have shared with our staff!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Cima Restaurant
Cima Restaurant
Cuisines: American, Japanese, Seafood, International, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities make Pacific Palms Resort unique even among the Los Angeles resort hotel circle.We are special to business and leisure travelers because we have what both need to enjoy a stay here, including facilities for a work-related meeting or event. Being within the San Gabriel Valley, but just half an hour from downtown L.A. is another bonus all visitors can appreciate-and we haven't started describing the property itself yet!At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. It would take a long stay to sample all we have to offer: here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36 hole Industry Hills Golf Club.We also take pride in the accommodations themselves. There are 292 rooms to choose from; all of them are beautifully appointed oversized guest rooms, with balconies and fine interior furnishings.The four major airports and four major interstates nearby make getting here a breeze. Come enjoy the spa resort, events venue and restaurants of Pacific Palms Resort for yourself! ... more   less 

Additional Information about Pacific Palms Resort

Address: 1 Industry Hills Pkwy, City of Industry, CA 91744-5160
Region: United States > California > City of Industry
Price Range: €165 - €240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Palms Resort 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Palms Resort staff and other travellers.
9 questions
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Questions? Get answers from Pacific Palms Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great.”
 of 5 bubbles AleksandarA_13, 26 Nov 2016 | Read review
“it is up on a hill and nice view from the hotel room”
 of 5 bubbles genovevee, 11 Nov 2016 | Read review
“Ask to be away from elevator, and get room overlooking the 1st tee.”
 of 5 bubbles Rottman, 16 Oct 2016 | Read review
“Do not stay here!”
 of 5 bubbles MartinS370, 26 Sep 2016 | Read review
“Get a room as high up as you can and enjoy the view from the balcony.”
 of 5 bubbles jimanddelmyg, 19 Aug 2016 | Read review
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