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Best Western Chula Vista/Otay Valley Hotel

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Traveller (16)
Room & Suite (17)
Dining (3)
Ratings and reviews
  • Excellent27%
  • Very good36%
  • Average18%
  • Poor11%
  • Terrible8%
Travellers talk about
“circle k”(8 reviews)
“chilaquiles”(3 reviews)
“gas station”(13 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
2 Star Hotel
Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa business park and is only 5 min from Tijuana Mexico.Best Western is also the closest hotel to the new Aquatica park by seaworld...
Offers from Best Western Chula Vista/Otay Valley Hotel
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Location and contact
4450 Main St, Chula Vista, CA 91911-6508
Hotel website
8.6 km to Rodriguez Airport
33 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Reviews (268)
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246 results
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71
80
43
29
23
Show reviews that mention
All reviewscircle kchilaquilesgas stationbreakfast room issmoking roompool and hot tubwould stay here againwafflesfelt safebed was comfortablemexican borderclean roomssan diegonice roomcomplimentary breakfastsea worldeasy access
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1 - 5 of 246 reviews
Reviewed 30 May 2018 via mobile

I stayed there last month. And there was bed bugs in my room. When I told the receptionist she called me a liar and was very rude to me. When I called the manager about what had happened he refused to reimburse me on the...More

Thank jameshC3227QE
Response from Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley HotelResponded 31 May 2018

Dear Guest, We apologize for the alleged incident in our hotel. We continuously inspect all of our rooms for any pests. We take every measure to assure that our rooms meet and exceed industry standards. We are sorry about your experience. We hope that you...More

Hotel's Favourite
Reviewed 21 April 2018

Love that I can stay here at a fraction of the cost when compared to other hotels. A full hot breakfast, hot tea, pastries, etc plus a pool and hot tub. Would just love to hang out in the pools all day.

Review collected in partnership with Best Western
Thank Irishtomato19
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 25 April 2018

We appreciate your comments. We are happy to have successfully hosted you and your family. We hope you visit us again soon.

Reviewed 21 May 2018

This hotel seems to be under staffed. Instead of being in the mid level tier of hotels this one is falling to a lower level of service but is asking for a mid range of hotel pricing. You will be getting a Red Roof or...More

Review collected in partnership with Best Western
Thank gnapierbarnes
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 22 May 2018

We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them...More

Reviewed 18 May 2018

Watch your bill they didn’t charge what I was quoted on my reservation. Not only that but they charged my husband twice for the same room. I have a receipt for cash and a charge on my card two different amountsMore

Review collected in partnership with Best Western
Thank erikabriterik
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 21 May 2018

We apologize for not meeting your expectations. We work very hard to make sure that our guest feel welcome from the moment they step into our doors. We also continuously check and test all the amenities in the room to make sure they function when...More

Reviewed 1 May 2018

Great sleep good custumer service rooms were very clean low outside noise. No issues with the check in nice and simple. Ez parking close to the rooms. Great pool area and also good breakfast n hot as wellMore

Review collected in partnership with Best Western
Thank eduardopesina86
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 2 May 2018

Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. We appreciate you letting us know about our service. We hope you will visit us again...More

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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
US$105 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$105 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (16)
Room & Suite (17)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Adriana C
26 September 2016|
Answer
Response from JBA_2001 | Reviewed this property |
18
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Votes
Room Tips
"We didn't have a choice, but I would have chosen a higher floor."
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"Rooms on the west side are probably quieter."
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"Try to get a room on the backside (south) to avoid road noise."
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"Not facing fwy."
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