Parking was limited for the rooms on the west side of the property. The lobby was closed so you had to use the night window for everything. And since the lobby was closed there was no breakfast which is the main reason I stay at a Best western. The sack breakfast left a lot to be desired. The room lighting was horrible and both the sivk and bath drains were clogged. The price was right and close to where I was doing business but I would seriously think about staying on Hotel Circle next time.
Best Western staff Otay Valley Hotel, has made my stay a smooth transition with their great hospitality services as I face a crucial crisis, they make it to where I can be worry free on my stays and feeling safe and comfortable while staying at Best Western.
Rooms are clean and the bed is comfortable. Staff is friendly and attentive to your needs. Is fairly close to ammenities such as restaurants and laundry and such. If looking for a place to stay for business, would highly reccomend.
Great Staff, Great rooms, Great Location Great Value. The rooms are spacious and clean with an updated decor. Staff is very friendly and accommodating. Compared to other hotels in the same price range, this one is far superior.
We have never been to a Best Western hotel where there was cockroaches in our room! This room was the most discussing room we have ever stayed in. Besides the cockroaches in the room, the vanity looked like it had not been dusted in ages, the bathroom floor had not be mopped, the commode was plugged up so I had to continue to plunge it to get it to not overflow. There was only one set of linins in the room so I had to go up to the front desk to get another set. I would never recommend this facility to anyone ever.
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