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All reviewsbay areafront deskpancake machinegreat place to stayour home away from homeyogurtvisiting san franciscorecommend this hotelfantastic hotelbeds were very comfortableoakland airportcomplimentary breakfastnon smokingfridge and microwavecomfort innhousekeeping staffeasy access
To explain the rationale used to rate this hotel so high, understand I had just spent 2 days with the flu in the local hospital. My wife chose this hotel based on its closeness to the hospital and I am forever grateful she did.
1 Thank gov5180
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded 1 week ago
Dear Dr. Neuman,
My staff joins me in expressing our utmost gratitude for your excellent rating and kind remarks regarding your recent stay with us. I am pleased to hear that our location was perfect for you and that our team provided exceptional service and...More
I'm very picky and I can tell you that I'm pleasantly surprised at this Holiday Inn Express. A few things we need to consider there's only one way into the hotel it's probably my biggest complaint a lot of u-turns to get here but once...More
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded 27 January 2018
It is with great pleasure that we are reading of your exceptional experience with us. We appreciate you acknowledging our team members efforts to provide unparalleled service and cleanliness and will certainly pass along your compliments to them. We are flattered by your...More
Great experience here. I stayed at the Castro Valley HIE for 15 nights to be able to help my sister with her post-surgery needs and she lives nearby. I reserved a few months ahead and got a great rate and a huge room on the...More
1 Thank JL F
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded 3 weeks ago
Thank you so very much for the excellent and comprehensive review of our hotel! I truly appreciate you taking the time to share such important information to prospective guests, regarding hotel and area, and my team joins me in gratitude for the warm...More
Ok so my son, my dog and I had to leave our home and needed a place to stay, we first stayed at an airbnb but the owner decided he didn’t want the dog there. So at 12 am we were driving around Hayward looking...More
Thank A TripAdvisor Member
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded 2 February 2018
I am sorry that you have been misinformed regarding our no-pet policy. It very clearly states on all our reservation channels (including Google) that we do not accept pets (we do however accept children, as most hotels do!). Violation of our no-pet policy is a...More
I stayed here for 2 weeks, I had odd conditions with having to work overnight and sleep during the day. I will say the hotel is very quiet all day when I was sleeping and Omar was very pleasant to work with. Thank you all.More
Thank Derek M
Response from HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East BayResponded 25 January 2018
We express our gratitude for the high ranking and your compliments regarding our team and hotel. It was our pleasure to host you during your work trip, and I am pleased that you enjoyed your stay with us. We appreciate your business and...More
Response from HIEXCASTROVALLEY | Property representative |
Dear former and prospective guests, thank you for answering promptly and correctly! We do have an indoor jacuzzi, sauna, and fitness facility. However, we do not have a pool. Wishing you all a Happy, Healthy, & Prosperous... More
Dear former and prospective guests, thank you for answering promptly and correctly! We do have an indoor jacuzzi, sauna, and fitness facility. However, we do not have a pool. Wishing you all a Happy, Healthy, & Prosperous New Year!!
-Holiday Inn Express - Castro Valley, CA Team
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"Ratings don’t click on my iPad — all get full marks. North side rooms quieter."