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Extended Stay America - Los Angeles - Carson

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Extended Stay America - Los Angeles - Carson
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55 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Los Angeles - Carson
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Showing 53: English reviews
chicago burbs
Reviewed 16 September 2015

Had just driven from Chicago in 2.5 days - this was the closest, "safest" pet-freindly hotel for us and our older golden retreiver. Not what I expected for an Extended stay hotel - no dishes, cookware or even an ice bucket. Pet fee was high @ $25, but it's LA folks. Room seemed clean. no smells, and no fleas as...

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Helpful?
1Thank katsncasinos
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Your comments were reviewed by the staff, and we will work with our security staff to ensure your experience is not...

Reviewed 16 September 2015

Dark hallways, musty smelling rooms :( I don't think I can put myself through another stay here. Thank god It was just a room for a night to wash up and get dressed. So it served its purpose. Otherwise, not for me.

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Helpful?
1Thank Priscilla R
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the cleanliness issues you experienced. To uphold our company's high standards, we are going to ensure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to...

Utah
Reviewed 8 September 2015

The carpets are way over due for new CARPET...wore white socks and the bottoms were VERY!!!@ dirty. Had to wash them right away. The parking really needs to be steamed cleaned and better security. Entrance glass doors needed to be cleaned as well.

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3Thank UtahDaytripperUtah
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for bringing this to our attention. The cleanliness issues you described are unacceptable. In response to your feedback, we will schedule a deep cleaning for our carpets and parking area. Thank you again for your review. If you would like to discuss this further, please do not hesitate to contact us at LAC@extendedstay.com. We would love to have...

Citrus Heights
Reviewed 5 July 2015

Friendly, efficient front desk staff. Easy early check in. Spacious room. Recliner was definitely a plus. Numerous electrical outlets for electronic devices. Freeway side of building was not a noise distraction. Stated all my positives before mentioning the one NEGATIVES: Within minutes in my room was bitten by fleas. Staff changed comforter, problem persisted. Staff offered another room, no change....

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Helpful?
1Thank joycem605
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you encountered a problem with fleas. Both rooms have been inspected and are clear, no tracings. Your comments were reviewed by the staff, and we will thoroughly inspect rooms to make sure your experience is not repeated. We continually work to improve our hotel, so I really...

Phoenix, Arizona
Reviewed 15 March 2015

I've been a member of Trip Advisor since 2004, and I've written over 150 reviews during that time. I would estimate that I have given a "1 circle" rating to less than 5% of the hotels I've stayed in. There were too many negative things that happened at this hotel to give it any more than that. When I checked...

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2Thank maynard7
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the maintenance and cleanliness issues is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to have a meeting with our housekeeping staff to make sure they report all issues they come across in...

Reviewed 27 February 2015

The staff was very warm, welcoming and always willing to assist. The room was a nice size and very clean. We had no problems with this hotel nor there service. The front desk was very helpful And professional! I would stay there again!

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Helpful?
Thank Lakacha
Manager_11525, Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that your stay was warm and welcoming. We hope to see you again soon!

Compton, California, United States
Reviewed 8 February 2015

I stay here for 13 nights between Jan and Feb 2015. The rooms are very spacious, especially the King size bedroom. This is a place where you can stay for at least a month due to the mini kitchen that is installed. This room was a smoking room on the third floor, which was away from traffic noise. The only...

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Thank victorcR7220MC
Reviewed 20 October 2014

The hotel looks nice and is clean; however, the customer service is lacking a bit. I requested early check in as I was attending a sporting event at the Stub Hub Center (about 1/2 mile from the hotel). I was meeting family members there traveling from Central California that had arrived at the hotel about an hour to an hour...

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Helpful?
Thank americanwoman5150
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your check in process took longer than it should have. In response to your feedback, I have spoken to the staff to ensure this does not occur again. We will make it our best attempt to have rooms ready for any...

Davao City, Philippines
Reviewed 19 October 2014

This is one Extended America My wife and I are crazy about. We stayed here the entire month of September 2014. The room was spacious and the kitchenette very clean and cozy. The hotel amenities were excellent. Continental breakfast included, unlimited cereal, coffee, apples, oranges and snack bars. It has free wi-fi but could be upgraded for more convenient use....

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Helpful?
Thank Rolando R
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you so much for posting a review of our hotel. We are glad to read that you and your wife were pleased with our hotel and our many amenities. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Wildomar, California
Reviewed 11 October 2014

Will not stay at this hotel again. Absolutely no customer service at all. If you have a coupon or discount for your room it will NOT be applied until you check out. You are charged the full amount up front and refunded the discount upon checkout. If you checkout before the front desk opens (does not open until 7am or...

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Helpful?
Thank Greg L
Manager_11525, Owner at Extended Stay America - Los Angeles - Carson, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the overbook of your reservation is truly regrettable. We are very sorry for the experience with our staff. To prevent this from happening again, I will be working with my front desk staff to review our reservation procedures to ensure that your experience is not repeated....

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
Official Description (provided by the hotel)
Parking Fees: 1-6 nights: $15/day 7 + nights: $5/day ... more   less 

Additional Information about Extended Stay America - Los Angeles - Carson

Address: 401 East Albertoni Street, Carson, CA 90746-1424
Region: United States > California > Carson
Price Range: €89 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Carson 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles - Carson Hotel Carson
Extended Stay Carson
Extended Stay America Carson
Carson Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Los Angeles - Carson staff and other travellers.
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Questions? Get answers from Extended Stay America - Los Angeles - Carson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The quietest rooms may be on the first floor, facing the freeway. There is a large berm which may block some of the freeway noise.”
 of 5 bubbles maynard7, 14 Mar 2015 | Read review
“Rooms on the first floor are better choices for accessibility.”
 of 5 bubbles RolandoR_13, 19 Oct 2014 | Read review
“get one with king size bed”
 of 5 bubbles phil1450, 29 Jul 2014 | Read review
“Request room away from Main Street. First floor room away from the main office was fine.”
 of 5 bubbles 720lezleeh, 5 May 2014 | Read review
“Request a room on the back side of the building as the street side has lots of traffic.”
 of 5 bubbles DaleK105, 23 Jan 2014 | Read review
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