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Hyatt Carmel Highlands

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#17 of 25 Hotels in Carmel
Certificate of Excellence
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Hyatt Carmel Highlands
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1,031 Reviews from our TripAdvisor Community

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Showing 991: English reviews
Half Moon Bay, California, United States
Reviewed 2 days ago NEWvia mobile

Had perfect birthday weekend at Hyatt Carmel Highlands with my family in early December. Staff was cordial and very helpful from offering complimentary sparkling wine at check in to helping with setting fireplace and inflatable bed for my daughter. The grounds were beautiful and landscaping impressive. I especially enjoyed my morning swim in outdoor heated pool among beautiful vegetation. We...

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Helpful?
Thank Elina F
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

It's so great to hear you chose to celebrate a special occasion with us and enjoyed the heated pool and beautiful grounds! We appreciate you recommending us others and hope to see you again, thank you for the review!

Gilroy, California
Reviewed 3 days ago NEW

Enjoyed 4 days at the Highlands Inn. Love the views and atmosphere at this location - like no other place in the world. The room was getting a little dated, however, and is due for a make over. The property is in great condition, nice lounge and restaurants. Extras are the fireplaces with all the wood you can burn and...

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Helpful?
Thank Bradley B
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're happy you enjoyed your stay with us and our fantastic staff! We are in the process of updating guest's rooms, many of them are currently finished and we appreciate your comments. We hope to see you again, thank you for the review!

California
Reviewed 3 days ago NEW

I have stayed at the timeshare portion of this property in the past. This review is for the HOTEL portion of the property. I travel 6-8 weeks per year for business and 5-6 for leisure annually and really wanted to like this hotel. Although portrayed as a 5-6 * hotel there is little than the view to justify this contention....

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Helpful?
Thank KARcal
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad you enjoyed dining at CA Market and very sorry you were disappointed with your room. Our hotel rooms are being remodeled and all of the furniture is being replaced. Many of the updates are now in place and in all of the guest's rooms the carpet has been replaced, walls have been painted and bathrooms have been updated....

Bend, Oregon
Reviewed 3 days ago NEWvia mobile

We stayed one night at this resort and were really looking forward to it. I called the day before checkin to request and early check in. The agent said that they would call us when they knew we could check in. After not hearing from the agent(s) we showed up at the property and was told checkin was at 4:00...

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Helpful?
Thank Dovertime
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad you enjoyed your room and very sorry about the level of service your received. We want all of our guests to feel welcomed and have a wonderful experience and we failed to do that for you and truly apologize. We will be sharing your comments with our staff so we can improve our guests experience. We hope you...

Reviewed 5 days ago NEWvia mobile

This place is the perfect getaway from the city. The room was clean and the balcony was nice for getting some fresh air with awesome views. I enjoyed the fireplace it adds to the night and the food was good. Will definitely return when I feel like a weekend getaway not to far from home.

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Helpful?
Thank Ron P
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

It's so great to hear you had a perfect getaway visit with us and enjoyed your room's balcony and fireplace! We look forward to seeing you again, thank you for the review!

New York City, New York
Reviewed 6 days ago NEW

Where to start on this property...the rooms are old, outdated and disgusting. We had a ocean view room and the floors were stained, the bathroom has never been updated and is outright gross and the rooms smell like my Grandmother's old musty basement. The staff is completely rude and unhelpful. They claim their services like WiFi and Valet are free...

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Helpful?
Thank Travel2956
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very sorry about your recent visit with us. We want all of our guests to feel welcomed and have a wonderful experience and we failed to do that for you and sincerely apologize that this happened. I would like the opportunity to speak with you more about your stay, please call me at the hotel (831) 620-1234, ask...

Reviewed 1 week ago via mobile

Unbelievable views from the restaurant/bar and an ambiance to match. Wonderful place to go for a meal and/or a drink. The menu is more than adequate and the food is good but not exceptional. I can't comment on the quality of the rooms as I only enjoyed the restaurant.

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Helpful?
Thank AndyMPEngland
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're happy you could join us in the restaurant and enjoyed the views and ambiance! We hope to see you again sometime, thank you for sharing your review!

Denver, Colorado
Reviewed 1 week ago

First, this has always been one of my favorite properties in the U.S. I have stayed or dined here well over a dozen times in the last 20 years. Over time, the place has fallen on hard times, but, it is blessed with one of the most incredible views anywhere on the planet. But, today, it is a shadow of...

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Helpful?
2Thank tcudenverfrog
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for sharing your comments about your stay with us. We are sincerely sorry for the experience you had encountered. We have relocated the California Market Restaurant into the same location as Pacific's Edge and built an outdoor deck that has a much more spectacular view than the previous one. This move also allows for diners to enjoy the...

Charlevoix, Michigan
Reviewed 2 weeks ago via mobile

The views are great. The grounds are very well kept. The rooms are run down and worn. I have stayed here over the last 20 yrs and think it's time for a makeover of the rooms. TV service is a joke. No ABC or NBC, really? Wifi is also a joke. Had to call front desk and finally an engineer...

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Helpful?
Thank Upnorthtransplant1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're very sorry about the issues you encountered during your stay with us. We are currently in the process of updating our rooms and we appreciate your feedback on this and apologize for any negative experience. We will be using your comments to see how we can improve and truly hope you'll choose to stay with us again. Thank you...

Reviewed 2 weeks ago

We had such an amazing last minute vacation down to Carmel. We had a two room suite, with all glass windows. Stunning ocean view, large patio. It was so nice to cozy up to our fireplace and watch the sunset. Just perfect. Dinner at the restaurant was not the greatest - but the view and wine made up for it.

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Helpful?
Thank Sri O
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're glad you enjoyed the cozy fireplace and perfect views from your suite! We appreciate your comments as we look into all of the reviews we receive and we're sorry that dinner wasn't better. We hope you will stay with us again sometime, thank you for the review!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
California MarketA
California MarketA
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Indulge yourself. Hyatt Carmel Highlands is a picturesque retreat overlooking the Big Sur coast with epic views of the Pacific Ocean, and a stunning natural environment made even more special by our impeccable staff. Our Carmel by-the-Sea hotel is an oceanfront retreat that seamlessly blends the amenities of a large hotel with the refined charm of a boutique hideaway. Dine at the award-winning California Market at Pacific's Edge restaurant. After a morning of yoga, take a dip in our heated outdoor pool or unwind with a relaxing spa experience. If it's outdoor activity you crave, we offer mountain bike rentals and maps for hikes, jogs and bike rides around the stunning Carmel area. Let the Les Clefs d'Or Concierge arrange a day trip to explore Big Sur or a round at legendary Pebble Beach. Host an intimate sunset wedding ceremony or intimate reception on our redwood deck. Feel inspired by the breathtaking vistas that surround our Carmel hotel. Your experience is limited only by your imagination. ... more   less 

Additional Information about Hyatt Carmel Highlands

Address: 120 Highland Dr, Carmel, CA 93923-9607
Region: United States > California > Monterey County > Carmel
Price Range: €410 - €878 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Travelocity, Agoda, Hotels.com and Jetsetter so you can book your Hyatt Carmel Highlands reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt
Hotel Style:
#3 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Carmel Highlands staff and other travellers.
15 questions
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Birmingham, Michigan

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Questions? Get answers from Hyatt Carmel Highlands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View rooms do have excellent views, but many are close to Highway 1 with traffic noise.”
 of 5 bubbles KARcal, 15 Jan 2017 | Read review
“Tickle Pink Inn not here”
 of 5 bubbles tcudenverfrog, 6 Jan 2017 | Read review
“Ocean view for certain! You are right next to a great Pacific view”
 of 5 bubbles 822JohnS, 3 Jan 2017 | Read review
“Ask for a room with double sliding doors where the bed is side-on to the ocean. Top floor.”
 of 5 bubbles 642antonp, 2 Jan 2017 | Read review
“A lot of rooms are next to the road connecting parking lots and you can hear traffic noise.”
 of 5 bubbles jmfisher10, 1 Jan 2017 | Read review
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