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BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites

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BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites
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590 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites
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Showing 577: English reviews
Los Gatos, California
Reviewed 14 February 2017

We stayed for 1 night. Our room was clean and very spacious. The staff was very friendly and helpful. The price was great for this area. The breakfast was an unexpected treat! Definitely a great value and we will stay here again!

Review collected in partnership with Best Western
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Helpful?
Thank jvjkgj
Fresno, California
Reviewed 13 February 2017

Stayed in Santa Cruz due to Monterey/Carmel filled with AT&T ProAm folks...quiet, clean...we did not eat breakfast due to our logistics of meetings in Monterey... I would stay here again...convenient to Hwy 1

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Thank Calif_wino
Glen Ellen, California, Usa
Reviewed 13 February 2017

Very nice appearing hotel from the outside. Large lobby. The room was a large, basic hotel room.. Clock didn't work. I asked for 'no stairs' and was given an accessible room with a roll in shower. I didn't realize that the hotel had an elevator. Although it is not 'by-the-sea' it is located in a convenient area. Lots of parking,...

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Thank Mary Kate C
Reviewed 10 February 2017

I stayed in the hotel with my husband and 2 young children, one of whom had a potty accident while taking a nap. I immediately went to the front desk to notify of the incident. I was informed that they didn't have housekeeping available and was given some clean bedding. The bedding set I was provided was incomplete and the...

Review collected in partnership with Best Western
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Helpful?
Thank alessandral339
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review

Dear alessandral339, Alessandra please forgive our Assistant General Manager, Christine. Considering you came down and informed the front desk right away of what had happened, I have refunded your cleaning fee of $50.00 plus tax and returned it to your credit card. I am so very sorry that this happened. And I will be using this as a training opportunity...

United States
Reviewed 6 February 2017

Loved this hotel. It was clean and quiet. The bed was awesome. Breakfast was convenient and there were lots of choices. The hot cookies in the afternoon were a big hit with my family. Can't say enough good things about this hotel and the staff.

Review collected in partnership with Best Western
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Helpful?
Thank 193ginak
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review

193ginak, Thank you so much for the lovely review. It was our pleasure to offer you a safe and convenient place to stay at. I am so pleased that you enjoyed our cookies. Our staff is always pleased to help and also enjoy a nice bit of conversation now and again. We all look forward to your next visit. Kindest...

SANDPOINT
Reviewed 30 January 2017

I had to go to work at my disabled sister's home, on a budget, for a few nights. I looked at Hotel.com and called Best Western and asked if they could match the rate (an off week in Jan, rainy season) . I was going to stay at a lesser quality hotel, if they could not, due to my budget,...

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Helpful?
Thank MARTINAISBACK
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review

MARTINAISBACK, It was our honor to give you a place to stay that was as convenient for you as possible. It is our job to offer a safe and affordable place for people to stay and it was our honor to do so for you. We look forward to your next visit. Sincerely, Jason Raney

Los Angeles, United States
Reviewed 16 January 2017

Very happy with my stay and experience at this Best Western hotel. Friendly staff, fast check-in and the room exceeded my expectations. Very comfortable European style bed with a proper comforter and Duvet. This Economist/Educator gives the Best Western an A grade.

Review collected in partnership with Best Western
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Helpful?
Thank richardsQ2936VB
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review

richardsQ2936VB, Thank you so much for your kind words. We hope that you enjoyed your time at our hotel. If you are ever headed back to the Capitola or Santa Cruz area we hope that you will give us another chance. Hope you had a chance to enjoy our breakfast while you were here. Kindest Regards, Jason Raney General Manager

Omaha, Nebraska
Reviewed 5 January 2017

The hotel was nice, however two mornings in a row as I left my room, there was a man camped out in the interior staircase of the hotel, only several feet from my room door. I reported it the first morning, only to have the same thing occur the following morning. As a woman, it was quite scary to know...

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Helpful?
Thank Michele R
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review

Michele R, I am very sorry for this experience during your stay with us. It is our policy to ask someone to leave once and if they come back again, we then call the local police. Please accept my most sincere apology and please let me assure you, we have never had a homeless person attack our guests here at...

Dallas, Texas
Reviewed 1 January 2017

We stay at this hotel when we come home to Santa Cruz to visit family. It's definitely the top hotel in the southern part of the county as far as we are concerned! The staff is very friendly and always recognizes us. Our room type preferences are always honored and we are treated very well by all the staff members....

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Helpful?
Thank Regina926
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review

Regina926, Well thank you for becoming one of our regular guests. It is our pleasure to offer affordable, clean, and comfortable place for you and your family to enjoy. I have to agree with you that our housekeeping staff does a very good job of keeping everything very clean and enjoyable. We look forward to seeing you again the next...

Oakland, California
Reviewed 1 January 2017

We went for a 50 year birthday celebration in Santa Cruz. This inn was the perfect location. Staff was extremely nice. Our combined 5 rooms were attractive. Everyone had a good experience. The hot tub was very nice too.

Review collected in partnership with Best Western
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Thank theodorel2017
Jason R, General Manager at BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites, responded to this review

theodorel2017, It was our pleasure to host your birthday celebration. I'm so happy to hear that you all had a great time. We look forward to hosting you and your friends for your next visit to Capitola. Kindest Regards, Jason Raney

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our "Best of the Best" award-winning hotel is only eight blocks from quaint Capitola Village, California's oldest seaside resort, and three miles from the Santa Cruz Beach Boardwalk & Santa Cruz Wharf. We are at the center of a vacationer's paradise. Stroll through art galleries, antique shops, local wineries and majestic redwood forests. Observe the migration of elephant seals, gray whales and Monarch butterflies. Miles of beaches offer world-class surfing, fishing, boating and kayaking. ... more   less 

Additional Information about BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites

Address: 1435 41st Ave., Capitola, CA 95010
Region: United States > California > Capitola
Price Range: €133 - €250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites 2.5*
Number of rooms: 54
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Also Known As:
Best Western Plus Capitola By-The-Sea Inn And Suites
Best Western Plus Capitola By-The-Sea Hotel Capitola
Best Western Capitola
Capitola Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites staff and other travellers.
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23 days ago
2 months ago
Boise, Idaho
4 months ago

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Questions? Get answers from BEST WESTERN PLUS Capitola By-the-Sea Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The top floor junior fireplace suites are terrific”
 of 5 bubbles Regina926, 1 Jan 2017 | Read review
“This is such a personal thing, based on individual needs, but all rooms I've stayed in are really good.”
 of 5 bubbles suzanneb265, 13 Dec 2016 | Read review
“be aware that one side of hotel is next to a grocery store...delivery trucks start pulling up to unload about 6am & it gets noisy at times.”
 of 5 bubbles charlottea442, 5 Nov 2016 | Read review
“I think you will find all rooms are nice”
 of 5 bubbles hylt0nh, 15 Aug 2016 | Read review
“Stay away from the north side- Very noisy near a strip mall and dumpsters with homeless hanging around. Trucks unloading in early AM”
 of 5 bubbles wolfhollow, 5 Aug 2016 | Read review
5 of 5