We are regular guest of the Green Leaf for over 5 years for Skiing. Unfortunately, our spring skiing holiday had to be cancelled due to Japan Travel Restrictions for Singaporeans due to COVID-19. A refund was promised. We were told on 3rd of May that the refund would take 90 working days. It is now way past that and there has been no response. Their toll free number is no longer in use. Multiple emails have gone unanswered. Unlike the previous reviewer, we have not received our refund.
Fantastic service in a hard time, green leaf happily credited 12 day stay without any fees or questions with only 48hrs Till travel time, front desk Jane was extremely helpful a lot better than ANA All Nippon Airways Co who just took the cash and wouldn’t even extend Thanks green leaf Niseko Village
We had a wonderful break, hotel is situated just off the slopes in a quiet area of Niseko Village. Ski rental/ school and valet all on site. Hotel provides free shuttle bus to Kutchan and Hirafu area. We absolutely loved a complimentary onsen and thermal pool. We enjoyed lunch and buffet dinner. Room was nicely appointed and kept well cleaned.
Nice hospitality, espcially the staff called Riris from front desk. Always warm and caring. The location of the hotel also very convenient. recommend! also free shuttle bus to village or anywhere else you need to go.
The hotel is located at Niseko Village, not too far from Hilton Niseko Village hotel. Compared to Grand Hirafu and Annupuri, Niseko Village hotel is more like a mini-resort area within Niseko, the demographics here are also a tad different from Annupuri with more foreign tourists and also more lesson groups using the slopes right in front of the hotel. It is probably more geared towards families and groups. The hotel itself is a ski-in, ski-out hotel with access to the beginners area of Niseko Village, near the "Banzai" and "Next Stage" slopes. The base of the Niseko Village slopes are pretty flat which involves a bit of walking to the lifts that would bring you to the higher slopes. The hotel also offers complimentary tickets to connect to Hilton Niseko Village side where there are a few shops and restaurants. The area itself has relatively few dining options except for the Village which can be expectedly pricey. It was the early season when I stayed here and managed to get a stay plan that includes dinner at Goshiki which is served buffet style with a range of hot items, a live station that changes dishes each day and a sushi area. The room is okay and comfortable but the design can come across a little "clinical" due to the lighting. There is a hot spring within the hotel and a ski-rental facility attached to it with lockers provided. It can get very very crowded in the morning and could get pretty chaotic with only two or three stations to register. Prices, ain't cheap for Niseko standards. There are shuttle bus services to some attactions nearby and Grand Hirafu which is complimentary. Compared to Annupuri, there are better connections here. The White Liner bus also stops outside the hotel (a short walk away).…