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In planning for a quick weekend getaway to the Santa Cruz coast, I selected the Campbell Courtyard Marriott as an alternative to staying at one of the pricier hotels/motels in Santa Cruz. In my lodging search (over a month in advance), all of the Santa...More
I've been staying at Courtyards all over the US for over 20 years. This is a pretty good property. It looks nice, and the room was comfortable.
The Good: This is an attractive hotel. The lobby looks upscale, the room is comfortable. My room had...More
Very nice, clean and comfortable hotel. The staff seemed really overwhelmed. The woman at the desk had not a smile on her face. No talk about when Bistro opened for dinner or for breakfast. Rooms were ready but not marked in computer. I expected more...More
The hotel is new. Customer service needs to be improved. We were there as a family for a wedding. When one of my sisters arrived with her family late at night after travelling the room was filthy dirty (dirty towels on the floor, unmade beds,...More
Response from Melissa S, Assistant General Manager at Courtyard San Jose CampbellResponded 17 July 2018
I'm sorry if we did not meet your expectations during your stay with us. We do the best that we can to accommodate early check-ins for our guest, but this is something we cannot guarantee. I apologize if we weren't able to get...More
So i stayed here this last weekend for a funeral. There was a lot of my other family members who were also staying there on the regular rate the funeral was very big. When we got back from the funeral Maria from the front desk...More
1 Thank Julia G
Response from Melissa S, Assistant General Manager at Courtyard San Jose CampbellResponded 9 May 2018
Dear Julia G,
I apologize for this situation. As you mentioned, you have already spoken to our GM in regards to your recent stay with us. I would be more than happy to speak with you in regards to this.
Please reach out to me...More