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I'm a Spire member (highest level of loyalty program) and have stayed in hundreds of IHG hotels and this is one of the worst. First, I was given a room on the first floor, facing the freeway, which is VERY NOISY. The room had a...More
Response from ManagerCamerilloInn, General Manager at Holiday Inn Express & Suites CamarilloResponded 3 days ago
Thank you for the response. I highly apologize for the inconvenience you faced during your stay at our property.
I have informed our maintenance department to look into the door and water issue, so future guests do not face the same problem.
I do hope...More
Generally I do my homework, reading multiple reviews before booking, but failed this time and suffered the consequences. We arrived at 5 PM, confirmation in hand, and were informed that our reservation had been cancelled (without notification), credit card declined, and that we couldn't rebook...More
The images about this hotel are totally different with the actual one. It was a trapped!
The carpet is dirty, the bathroom is in a bad condition and everything look under-maintainance. unless you are looking for a quick stop with a great deal or else...More
Over priced for the condition/cleanliness of the room which was EXTREMELY POOR!!! The entire room and decor was in desperate need of an upgrade (looked nothing like the pictures on Hotels.com App) and the room was in desperate need of a DETAILED clean. It felt...More
Feels like a 3rd world motel. It is dirty, the place smells bad. The owner or manager is very rude. Everything is outdated. They do not spend to keep their place nice. Jacuzzi is disgusting. many issues with repairs needed.More
Thank Ulises G
Response from ManagerCamerilloInn, Manager at Holiday Inn Express & Suites CamarilloResponded 22 September 2017
Dear Ulises We apologies if you find our hotel not as per your expectation. We are under complete renovation and will be addressing your concerns during our renovation and concern department to make sure our guest gets the best services from our staff and a...More