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San Francisco Airport Marriott Waterfront

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1800 Old Bayshore Highway, Burlingame, CA 94010
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (802)
Room & Suite (231)
Dining (79)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 27/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from San Francisco Airport Marriott Waterfront
Updated 27/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 12 hotels in Burlingame
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Style and substance combine at San Francisco Airport Marriott Waterfront. Ideally situated in Burlingame, California, our hotel offers a complimentary shuttle to and from the SFO airport terminals. Downtown San Francisco is easily accessible via BART and Caltrain. At our hotel, take a swim in the indoor pool, work out in the fitness center or watch planes take off and land while dining at Hangar Steak, our on-site restaurant. Those planning events in Burlingame appreciate our waterfront venues and easy access to San Francisco International Airport. Settle in to newly transformed accommodations with light, airy design and tech-friendly amenities. Many of our hotel rooms offer waterfront views of San Francisco Bay, and all feature soundproof windows and pillowtop bedding. Marriott Bonvoy members and guests reserving our M Club accommodations enjoy access to our M Club, with its superb staff and benefits including complimentary daily breakfast.
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Full view
Property amenities
Valet parking
Wifi
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Seating area
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English
Hotel links
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2150Reviews43Q+A100Room tips
Traveller rating
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Popular mentions
Ann O wrote a review 7 Jun
Austin, Texas40 contributions28 helpful votes
We asked for and received a room facing the bay, but the room smelled a little musty. Not a biggie, but when we opened the refrigerator, there was leftover food from the last occupant. Then, in the morning when my daughter woke up in her bed, she said, "there's blood on my sheets and it isn't mine." Sure enough, there were a few dried blood spots on her sheets. Housekeeping needs an upgrade. On the good side, the front desk and restaurant staff were all very professional and friendly. When I told Shane Okumura, the Front Office Manager about the leftover food and blood, he apologized profusely and issued me some Marriott points. With the location and service, I wouldn't hesitate to stay again. I only hope housekeeping improves.
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Date of stay: May 2021
Location
Service
Sleep Quality
Room Tip: I thought the Bay view was nice
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yellow1NewJersey wrote a review 5 Jun
new jersey186 contributions69 helpful votes
Have stayed here several times, but found the property tired and disappointing this time. Very limited food options in a food desert unless you have a car. Restaurant was not open, only Starbucks. The room was clean enough, but the room smelled. I had already changed from another room. I felt the HVAC system could use cleaning or new filter. Not sure if shuttle was operating, but would only consider staying if other options were not available.
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Date of stay: May 2021
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Ceci T wrote a review 2 Jun
Washington DC, District of Columbia310 contributions104 helpful votes
Nice view of the bay and SFO runway. comfortable and well appointed room. Lovely atrium. Great place to stay for any early morning flight. Our disappointment was that the pool was closed for renovation. We were eager for a dip after a long road trip.
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Date of stay: May 2021Trip type: Travelled with family
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aroundtheworld787 wrote a review May 2021
63 contributions26 helpful votes
Hotel is very nice and the staff we encountered were incredibly friendly and accommodating. Special thanks to Ray and Richard who truly made our check-in and stay extra special. The lobby has incredible views of the waterfront and airport runways. Very great spot to eat and relax. The rooms are average and some parts could use a little updating. Also will be nice when the M club is open again.
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Date of stay: May 2021Trip type: Travelled with family
1 Helpful vote
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Meliz wrote a review May 2021
1 contribution
I am quite disappointed to write this review. We stay at the San Francisco Airport Marriott Waterfront Hotel yearly, making this our 5th visit, but this stay was the most disappointing and perhaps stressful. I prebooked our stay using the Bonvoy app about a week in advance of our visit. We booked for May 8 until May 12. I checked in using the mobile app roughly 30 minutes before arrival and even called to confirm my check-in and request extra toiletries. Upon arrival, I went to the check-in counter to ask for additional keys since my mobile key wasn't working. A few days later, we find ourselves locked out of the room. When I went to the lobby to request new keys, the front desk worker said that we had been checked out of our room and that our stay was only booked until May 11. We spent extra time sanitizing our room and turned down housekeeping services in light of the virus. And because the system said that we were checked out, housekeeping staff or even other hotel guests could have entered our room, which could have compromised our health. While the front desk "extended" or "corrected" our stay and assured us that no housekeeping personnel or other guests were let into the room, we wanted to bring up the issue to the manager, hoping that he would have an explanation as to what had happened. We explained to the manager our frustration and anxiety. Instead of receiving a sincere apology from the manager, it felt as though we were blamed for the problem.  They questioned if we made any changes and even doubted the email and app confirmation I showed them. I have screenshots of the email, and mobile confirmation for May 8 - May 12, with the checkout at 11 am. We never made any changes to our stay on the app or with anyone at the front desk. When we asked the managers what went wrong, they stated their system makes changes sometimes—knowing that it makes me think twice about staying at any Marriott hotel. What if the system changes my stay again the next time and another guest books my room? I explained this to the manager and said that I had done my part as a hotel guest (using mobile check-in, calling to confirm, and even double checking at the front desk). The manager replied that they don’t just trust guest confirmations and mainly rely on their system. If my email and app confirmation can’t be trusted, then what is the point of mobile check-in? While the manager eventually said sorry, they seemed never to understand the frustration we had. And this was just part of the problems we experienced on the trip. Since we declined housekeeping services, we would leave our trash by the door and notify the front desk that our trash needed to be picked up early in the morning. But, by afternoon, or even in the evening, our trash would still be by the door. It was left out for so long, one day, that other guests even left their trash by our door too. Additionally, since no one was at the hotel’s main entrance, three different homeless people entered the hotel lobby. Two of the homeless men used the restroom lobby, and the other incident involved the police. It's quite saddening to have to write this complaint. We usually enjoy our stay at the San Francisco Airport Marriott Waterfront and have never had any problems. The fact that the staff was inattentive to the guests' needs, was unapologetic and unsympathetic towards the booking error, which according to them was made by the hotel system, and the managers said the system could automatically make changes, makes me question if we'll stay at this hotel again. As a Bonvoy member, who has stayed at many Marriott brand hotels throughout the US and in Asia, I am usually happy with my bookings. While I might consider staying at another Marriott hotel, I certainly wont be staying at the San Francisco Airport Marriott Waterfront. Hopefully, this problem doesn't occur again.
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Date of stay: May 2021
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Response from Mohamed Elsibai, Guest Services / Front Office at San Francisco Airport Marriott Waterfront
Responded 2 weeks ago
Good Afternoon Ms. Allado, Thank you very much for sharing this feedback and we sincerely appreciate your loyalty and choosing the SFO Marriott Waterfront. I too am very disappointed to learn of your recent experience during your stay. I am very sorry that you and your family had such an unpleasant experience here at our property. I appreciate your feedback as it allows us an opportunity to work with the team to address these issues to avoid such occurrences in the future. With your permission, please call up on me next time you are in the area so we ensure we serve you properly and make sure you and your family are well taken care of. If at all possible, I would love the opportunity to discuss this further. Looking forward to serving you hopefully soon. Until then, please stay safe! Mohamed
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PRICE RANGE
US$162 - US$437 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san francisco airport marriott waterfront hotel burlingame, marriott hotel burlingame, marriott burlingame, burlingame marriott
LOCATION
United StatesCaliforniaBurlingame
NUMBER OF ROOMS
688
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Frequently Asked Questions about San Francisco Airport Marriott Waterfront
Which popular attractions are close to San Francisco Airport Marriott Waterfront?
Nearby attractions include Bayfront Park (0.5 km), Shorebird Sanctuary (0.8 km), and GoKart Racer (0.8 km).
What are some of the property amenities at San Francisco Airport Marriott Waterfront?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at San Francisco Airport Marriott Waterfront?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at San Francisco Airport Marriott Waterfront?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at San Francisco Airport Marriott Waterfront?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to San Francisco Airport Marriott Waterfront?
Conveniently located restaurants include New England Lobster Market & Eatery, In-N-Out Burger, and Elephant Bar & Restaurant.
Are there opportunities to exercise at San Francisco Airport Marriott Waterfront?
Yes, guests have access to a fitness centre during their stay.
Does San Francisco Airport Marriott Waterfront have an airport shuttle?
Yes, San Francisco Airport Marriott Waterfront offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at San Francisco Airport Marriott Waterfront?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at San Francisco Airport Marriott Waterfront?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does San Francisco Airport Marriott Waterfront offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.