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Extended Stay America - Los Angeles - Burbank Airport

226 reviews
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Traveller (32)
Room & Suite (19)
Dining (2)
Overview
  • Excellent19%
  • Very good26%
  • Average17%
  • Poor15%
  • Terrible23%
Travellers talk about
“long stay”(4 reviews)
“front desk staff”(11 reviews)
“burbank airport”(14 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Los Angeles - Burbank Airport
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (226)Write a Review
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11 - 15 of 221 reviews
Reviewed 9 December 2017 via mobile

The place is okay but they lied about the free continental breakfast They had coffee and oatmeal packs but no milk or cream I got ripped off and the coffee was sour there were no pastries only granola bars What good is a kitchen without...More

1  Thank lsobel
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 10 December 2017

lsobel, thank you for being a guest at our hotel. We are sorry our breakfast choices weren’t up to your expectations and that you were unhappy with our hotel policy. Your concerns about our breakfast and the bedding will be shared with appropriate individuals in...More

Reviewed 5 December 2017

Myself and three other members of a creative team flew out to Los Angeles to shoot footage for an upcoming project. We were on the ground for less than 48 hours, and just needed somewhere to sleep and store our gear. This location worked perfectly....More

Thank joncwyatt
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 6 December 2017

Thank you for your review. We are pleased to know our location was ideal for your needs. However, we are sorry we missed meeting some of your expectations and regret the inconvenience it caused. Your comments show that we have room for improvement, and we...More

Reviewed 1 December 2017

Although the Receptionist was friendly, the hotel is rooms were terrible! The first room they provided smelled like rotten fish. The second room had sheets with yellow stains and a bug on the headboard. I could not stay fearing I'd get a rash or bring...More

Thank lele138
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 2 December 2017

Thank you for sharing your feedback. Although you liked our warm welcome, we apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for...More

Reviewed 13 November 2017

Odor in rooms and hallway. Had to change rooms but second room wasn't much better. Next to train tracks. Staff not very friendly. Two elevators but only one worked and was very slow. Location and parking was good.More

Review collected in partnership with Extended Stay
Thank 50jaimeb
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 14 November 2017

Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared...More

Reviewed 2 November 2017

Overall stay is not bad. We were for just one night. We got in in the morning but can't check in until 3pm. I wish we can do early checkin. We have to roam the area for 4 hours. We were pretty tired when we...More

Review collected in partnership with Extended Stay
Thank m0cv
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 4 November 2017

Thank you for choosing Extended Stay America for your overnight stay. We are glad to read you had an overall pleasant time with us. Your feedback with regard to service has been shared with our front desk team to ensure a better experience moving forward....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$129 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$129 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (32)
Room & Suite (19)
Dining (2)
Questions & Answers
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Arne P
7 June 2016|
AnswerShow all 2 answers
Response from Leif D | Reviewed this property |
I would try to not go to this hotel anytime. It is a steaming dump.
0
Votes
LTAYLORTempe_AZ
3 May 2016|
AnswerShow all 4 answers
Response from Paymon B | Reviewed this property |
No they do not
0
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dradia
23 October 2015|
Answer
Response from Anthony W | Reviewed this property |
Yes they do
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12
Room Tips
"240 (2nd floor near stairs) was perfect for dogs"
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"Stay someplace else, or if here, away from train tracks."
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"Book a second hotel in case they don't have a room."
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"Twin Room with iron board. Cheap stay for longer visit to L A. Neat!"
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