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09/07/2017 10/07/2017
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    Best Western Big Bear Chateau

    42200 Moonridge Road, CA 92315-1814
    Hotel website
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$188
          US$151
          Great Deal
          US$157
          US$157
          Traveller (125)
          Room & Suite (120)
          Dining (50)
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          Overview
          • Excellent48%
          • Very good26%
          • Average14%
          • Poor7%
          • Terrible5%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast included
          Pool
          Non-Smoking Hotel
          Restaurant
          Suites
          Bar/Lounge
          Fitness centre
          Pets Allowed
          Wheelchair Access
          Business Centre
          Laundry Service
          Private Balcony
          3.5 Star Hotel
          All hotel details
          Offers from Best Western Big Bear Chateau
          Special Offer: $10 GIFT CARD EVERY NIGHT
          Hotel deals
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          Big Bear Frontier Cabins
          412 reviews
          #2 of 7 hotels in Big Bear Lake
           
          The Lodge at Big Bear Lake, a Holiday Inn Resort
          534 reviews
          #3 of 7 hotels in Big Bear Lake
           
          Pine Knot Guest Ranch
          216 reviews
          #1 of 7 hotels in Big Bear Lake
           
          Cozy Hollow Lodge
          132 reviews
          #3 of 19 hotels in Big Bear Region
           
          Rooms
          9 Jul10 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (618)
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          There are newer reviews for Best Western Big Bear Chateau See the most recent reviews

          21 - 25 of 595 reviews

          Reviewed 16 May 2017

          Hotel room was small and dated. However, our large golden retriever was very welcome. The area to take him to do his business was clean and large enough. I would have welcomed direct room access. But it was relatively convenient anyway. The bed and pillows...More

          Review collected in partnership with Best Western
          1  Thank Barbara R
          Response from Frannie E, Public Relations Manager at Best Western Big Bear ChateauResponded 18 May 2017

          Thank you for taking the time to give us a review. We value your feedback. We're sorry to hear that your experience wasn't up to your expectations. We will try hard to fix the areas of concern. We do hope to see you again in...More

          Reviewed 8 May 2017

          My husband and I and our two children came here in February so that we could ski for 3 days. We found this to be a very good hotel. It was very close to the ski resort and an easy walk and drive to restaurants....More

          1  Thank PlayitaTravel
          Response from Frannie E, Guest Relations Manager at Best Western Big Bear ChateauResponded 10 May 2017

          Thank you for taking the time to write a review and we appreciate hearing your experience was a pleasant one.

          Reviewed 8 May 2017

          My Daughter had her wedding at this hotel, upon arrival we were pleasantly surprised by the accommodations. The outdoor wedding venue and the reception ballroom were beyond our expectations. Beautiful place for a wedding or a family vacation. Will definitely visit again!

          Review collected in partnership with Best Western
          1  Thank heidit259
          Response from Frannie E, Guest Relations Manager at Best Western Big Bear ChateauResponded 10 May 2017

          Thank you for taking the time to write a review and give us a rating. we are pleased to hear that we went above and beyond your expectations. Hope to see you again in the near future.

          Reviewed 8 May 2017

          Overall the hotel was nice, good location, off the main highway. The staff was not very friendly, would say hello only after you said it first. The room was okay, a bit dated and worn. The mattress was HORRIBLE!!! You would roll to the center...More

          Review collected in partnership with Best Western
          1  Thank Thomas L
          Response from Frannie E, Guest Relations Manager at Best Western Big Bear ChateauResponded 10 May 2017

          We are sorry to hear that we did not meet your expectations and will try harder to fix the issues that you had experienced.

          Reviewed 7 May 2017

          Staff would be wise to keep rowdy drunken, smokers away from the lobby entrance especially late at night. Bathroom was clean but towels were very rough and no decent hand soap just a "beauty bar" soap.

          Review collected in partnership with Best Western
          1  Thank L9436DIkarenh
          Response from Frannie E, Guest Relations Manager at Best Western Big Bear ChateauResponded 8 May 2017

          We are sorry to hear that your recent visit to our establishment was not satisfactory. We will work harder to try and fix these issues with upper management. Thank you for letting us know of your concerns.

          Big Bear Frontier Cabins
          412 reviews
          #2 of 7 hotels in Big Bear Lake
           
          The Lodge at Big Bear Lake, a Holiday Inn Resort
          534 reviews
          #3 of 7 hotels in Big Bear Lake
           
          Pine Knot Guest Ranch
          216 reviews
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          Cozy Hollow Lodge
          132 reviews
          #3 of 19 hotels in Big Bear Region
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Free Parking
          • Restaurant
          • Breakfast included
          • Fitness Centre with Gym / Workout Room
          • Pool
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Free Parking
          • Breakfast included
          • Meeting Rooms
          • Children Activities (Kid / Family Friendly)
          • Laundry Service
          • Banquet Room
          • Things to do
          • Restaurant
          • Hot Tub
          • Fitness Centre with Gym / Workout Room
          • Pool
          • Bar/Lounge
          Details
          • Price range
          • US$128 - US$252 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Suites
          • Number of rooms
          • 80
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Best Western, Hotels.com, Orbitz, Travelocity, Cheap Tickets, Hotwire, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Best Western Big Bear Chateau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • California >
          • Big Bear Region
          • Also Known As
          • Best Western Plus Big Bear Chateau Hotel Big Bear Lake ,
          • Best Western Big Bear Lake ,
          • Big Bear Lake Best Western
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          Traveller (125)
          Room & Suite (120)
          Dining (50)
          Pool & Beach (17)
          Hotel & Grounds (146)
          Bathroom (5)
          Family and Play Areas (1)
          Business Centre & Event Rooms (1)
          Nearby
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          avoma42
          What is the charge for a dog? Do your rooms have mini frigs and microwaves?
          16 April 2017|
          Answer Show all 2 answers
          Response from David S | Reviewed this property |
          They did accept pets yes, not sure the charge, but no the rooms had no microwaves or fridges.
          0
          Votes
          Mary M
          Your property is pet friendly? What is your pet charge?
          13 August 2015|
          Answer
          Response from Frannie E | Property representative |
          Yes we do, but we only have 8 rooms on the property that are pet friendly. You need to call to make sure these rooms are available before you make a reservation. There is a $30 charge for the stay
          0
          Votes
          Room Tips
          "If you can't climb stairs or have a lot of heavy luggage, stay on first floor. No elevator."
          Read review
          "Balcony with view of the pool and trees, away from the wall of the building so you have sun in the morning."
          Read review
          "Try not to stay with pets here. You'll be banished to the "Dungeon" rooms on the lower level."
          Read review
          "None seemed better than others"
          Read review
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