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Best Western Big Bear Chateau

BestWestern.comUS$108*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$128*
US$108*
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US$112*
US$112*
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Best Western Big Bear Chateau
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599 Reviews from our TripAdvisor Community

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Showing 577: English reviews
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big bear, United States
Reviewed 6 days ago NEW

Love this hotel. It was our first time staying here and my boyfriend and I were in awe with this hotel. Everything was perfect. We look forward to staying here more often. The staff was very helpful with any questions we had. The breakfast was amazing along with the breakfast staff. It was a gorgeous hotel. We loved our room.

Review collected in partnership with Best Western
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Helpful?
Thank 952daniellei
Frannie E, Public Relations Manager at Best Western Big Bear Chateau, responded to this review

Thank you for taking the time to give us a review. We are pleased to hear that you had a good time. We do hope to see you again in the near future.

Indianapolis, IN
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We liked the room, the breakfast, the location and the staff. It's not as full during the week so no problems driving the streets, hiking, etc. I would say the only change I would suggest is to update some of the furniture in the lobby. But it's much more quaint (yet decent size everything) than the typical hotel and definitely...

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Helpful?
Thank CAnn9
About Hotel's Favourite Review
Frannie E, Guest Relations Manager at Best Western Big Bear Chateau, responded to this review

We are happy to hear that we met your expectations. Thank you for taking the time to write a review and give a rating. We hope to see you again in the near future.

Yucca Valley, California
Reviewed 1 week ago NEW

The staff was completely accommodating the the room was great and the breakfast was good and the price was right. We had no issues with the hotel everything worked including the Jacuzzi tub and the fireplace.

Review collected in partnership with Best Western
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Helpful?
Thank gregwlewis
Frannie E, Public Relations Manager at Best Western Big Bear Chateau, responded to this review

Thank you for taking the time to give us a review. We are pleased to hear that everything was to your satisfaction. We do hope to see you again in the near future.

Agoura Hills
Reviewed 1 week ago NEW

Hotel room was small and dated. However, our large golden retriever was very welcome. The area to take him to do his business was clean and large enough. I would have welcomed direct room access. But it was relatively convenient anyway. The bed and pillows are hard. So, it was difficult to get a good nights sleep. The breakfast was...

Review collected in partnership with Best Western
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Helpful?
Thank Barbara R
Frannie E, Public Relations Manager at Best Western Big Bear Chateau, responded to this review

Thank you for taking the time to give us a review. We value your feedback. We're sorry to hear that your experience wasn't up to your expectations. We will try hard to fix the areas of concern. We do hope to see you again in the future.

Los Angeles
Reviewed 2 weeks ago

My husband and I and our two children came here in February so that we could ski for 3 days. We found this to be a very good hotel. It was very close to the ski resort and an easy walk and drive to restaurants. The staff was very nice and friendly. We arrived in the late morning and they...

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Helpful?
Thank PlayitaTravel
Frannie E, Guest Relations Manager at Best Western Big Bear Chateau, responded to this review

Thank you for taking the time to write a review and we appreciate hearing your experience was a pleasant one.

la mirada, United States
Reviewed 2 weeks ago

My Daughter had her wedding at this hotel, upon arrival we were pleasantly surprised by the accommodations. The outdoor wedding venue and the reception ballroom were beyond our expectations. Beautiful place for a wedding or a family vacation. Will definitely visit again!

Review collected in partnership with Best Western
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Helpful?
Thank heidit259
Frannie E, Guest Relations Manager at Best Western Big Bear Chateau, responded to this review

Thank you for taking the time to write a review and give us a rating. we are pleased to hear that we went above and beyond your expectations. Hope to see you again in the near future.

Reviewed 2 weeks ago

Overall the hotel was nice, good location, off the main highway. The staff was not very friendly, would say hello only after you said it first. The room was okay, a bit dated and worn. The mattress was HORRIBLE!!! You would roll to the center it was so worn out.

Review collected in partnership with Best Western
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Helpful?
Thank Thomas L
Frannie E, Guest Relations Manager at Best Western Big Bear Chateau, responded to this review

We are sorry to hear that we did not meet your expectations and will try harder to fix the issues that you had experienced.

Laguna Beach, California
Reviewed 2 weeks ago

Staff would be wise to keep rowdy drunken, smokers away from the lobby entrance especially late at night. Bathroom was clean but towels were very rough and no decent hand soap just a "beauty bar" soap.

Review collected in partnership with Best Western
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Helpful?
Thank L9436DIkarenh
Frannie E, Guest Relations Manager at Best Western Big Bear Chateau, responded to this review

We are sorry to hear that your recent visit to our establishment was not satisfactory. We will work harder to try and fix these issues with upper management. Thank you for letting us know of your concerns.

Irvine, United States
Reviewed 2 weeks ago

I arrived on Sunday and left on Tue. The jacuzzi was not working the whole time. It's a kind of disappointed because I expected to stay in jacuzzi to relax after a long day hiking. But the breakfast was good, the people were nice there and it's very quiet location .

Review collected in partnership with Best Western
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Helpful?
Thank Kevin W
Frannie E, Guest Relations Manager at Best Western Big Bear Chateau, responded to this review

The jacuzzi was going through general maintanence Na the cement was being replaced. It was reopened on May 5. Thank you for your patience and understanding. We hope to see you again in the near future.

Newcastle, Australia
Reviewed 4 weeks ago

Without a doubt this is the best BW that we have stayed at of the 38 Hotels in the USA. It is the first time that we have been able to have a dinner at a BW and the breakfast which was freshly prepared was excellent.

Review collected in partnership with Best Western
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Helpful?
Thank Robert K
Frannie E, Guest Relations Manager at Best Western Big Bear Chateau, responded to this review

Thank you for taking the time to write a review and give us a rating. We hope to see you again in the near future.

376 photos of this hotel

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Junior Suite (35)
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King Room with with Jacuzzi and Balcony (30)
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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the BEST WESTERN Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The BEST WESTERN Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p.m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The BEST WESTERN Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the BEST WESTERN Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. ... more   less 

Additional Information about Best Western Big Bear Chateau

Address: 42200 Moonridge Road, CA 92315-1814
Region: United States > California > Big Bear Region
Price Range: €94 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Big Bear Chateau 3.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Best Western, Orbitz, Hotels.com, Travelocity, Hotwire, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Big Bear Chateau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Big Bear Chateau Hotel Big Bear Lake
Best Western Big Bear Lake
Big Bear Lake Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Big Bear Chateau staff and other travellers.
4 questions
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Apple Valley, California
Las Vegas, Nevada
over a year ago

See all questions (4)

Questions? Get answers from Best Western Big Bear Chateau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try not to stay with pets here. You'll be banished to the "Dungeon" rooms on the lower level.”
matthewgL9477HQ, 13 Mar 2017 | Read review
“None seemed better than others”
Y8701FRdavids, 7 Mar 2017 | Read review
“Top floor in the rear of the hotel.”
GeneSandbloom, 26 Feb 2017 | Read review
“Upstairs in the back of hotel, Overlooking the forest and pool.”
FamHistory, 13 Nov 2016 | Read review
“First floor rooms are excellant and have fireplaces, I am just sorry it was not colder!”
grslove, 3 Nov 2016 | Read review
5 of 5
BestWestern.com
US$108* /night
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Expedia.comUS$112
Booking.comUS$112
HotelQuicklyUS$128
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Prices are for 1 room, 2 adults
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