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BEST WESTERN Plus Heritage Inn

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BEST WESTERN Plus Heritage Inn
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320 Reviews from our TripAdvisor Community

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Showing 309: English reviews
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Mira Loma, California
Reviewed 4 days ago NEW

I am away from home on business many nights a year. I travel during the night and need a clean, comfortable and quiet place to rest . This hotel fills that need above my expectations. The staff is very polite and knowledgeable . I would recommend this hotel to anyone who would appreciate a the same.

Review collected in partnership with Best Western
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Helpful?
Thank leonh238
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear leonh238, Thank you for such a radiant review! From your arrival experience to your guest room accommodations, we're delighted to hear you enjoyed your stay. Looking forward to your next trip to Benicia! Please contact us if you are ever in need of any assistance. Kind Regards, Geraldine Felaire-Cantu General Manager Best Western Plus Heritage Inn

Fort Bragg, California
HOTEL’S FAVOURITE REVIEW
Reviewed 27 November 2016

My husband and I took our grandchildren to Discovery Kingdom and decided to just stay the night rather than drive all of the way home. I took a chance and googled Motels/Hotels and how lucky I was to pick the Best Western Plus Heritage Inn. I am a bit OCD and I looked for dirt or faults in this Hotel...

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Helpful?
Thank Christine B
About Hotel's Favourite Review
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations and you enjoyed breakfast. As a very valued guests, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We do hope you...

Bellevue, United States
Reviewed 5 days ago NEW

Accommodation was OK except for broken hatchback window and two stolen duffles. Car was parked about 100 feet from main entrance in well-lit area. Investigating police officer indicated that we were not the first to have experienced a smash and grab in this parking lot. Thieves may have been on foot since the fence was falling over very near where...

Review collected in partnership with Best Western
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Helpful?
Thank danielwM6743OI
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear danielwM6743OI, Thank you for taking the time to leave a review. We certainly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced. Guest comfort and safety are of the utmost concern to us and our hotel is committed to making every possible effort to provide a secure...

Sacramento, United States
Reviewed 2 weeks ago

The staff was amazing on check-in and the room was wonderful. Breakfast was great. This was my first stay, and I booked it again as soon as I discovered I needed to return to the area. I would definitely stay here again!

Review collected in partnership with Best Western
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Helpful?
Thank Z7725UNheleng
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Z7725UNheleng, It was truly a pleasure reading your review, and it was just as much of a pleasure to respond. Thank you kindly for the time you set aside to answer to our surveys and for the kind words you have shared in regards to your experience. Here at the BW Plus Heritage Inn-Benicia it is our primary goal...

Invermere, Canada
Reviewed 2 weeks ago

This is an older hotel and it shows in some areas. the owners are doing a great job keeping up the quality but money will need to be spent soon. I stay here most years when travelling through and will continue to do so. I recommend this hotel.

Review collected in partnership with Best Western
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Helpful?
Thank Graham W
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Mr. Graham, Thank you kindly for taking the time to respond to our surveys. We are glad to share that we are currently undergoing renovations throughout the entirety of the building and hope that during your next visit we can share the experience of a new home with you. If you have any other suggestions on updating our facilities,...

Oregon
Reviewed 4 weeks ago

Hotel is right off of freeway, but you can't hear street noise if you're on the opposite side. Rooms are clean. Breakfast consists of hot waffles, cereals, breads, pastries, sausages, eggs of some sort-different each day. Coffee, milk, juices. Yogurt and fruit. Some days biscuits and gravy. Overall nice breakfast. Staff always great. Pretty bad smell from cleaning products in...

Review collected in partnership with Best Western
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Helpful?
2Thank cmock
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

At our property, our guests loyalty and satisfaction is our top priority. When we read reviews from returning members, it is always gratifying to receive the time they set aside to commend our employees. We were excited to see that we met your expectations, although we did take note of your comment in regards to the smell of cleaning products....

Reviewed 13 February 2017 via mobile

Darlene front desk person was very nice and helpful she made us feel comfortable. The lobby was very clean and cozy. Our room was decorated nice and the room was very clean. The bed was very comfortable.

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Helpful?
1Thank B1949
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

It is always gratifying to see our staff be commended for a job well done. Here at the BW Plus Heritage Inn-Benicia strive to provide our guests with quality and personable customer service to ensure great experiences. We thank you kindly for taking the time to respond to our survey and extend the invitation to contact us if you are...

Roswell, Georgia
Reviewed 2 February 2017

But it won't last forever. It will be nice once it's all done and I will be back to stay here again. The first room they gave me had opaque plastic over the windows so I asked to be moved to another room which they did. Unfortunately they moved me to 305 which is directly over the breakfast area so...

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Helpful?
Thank Bev8789
GFCANTU, GRO at BEST WESTERN Plus Heritage Inn, responded to this review

Please accept our sincerest apologies for your recent stay experience. As much as it saddens us to hear of your troubles, we are confident in the fact that our upgrades will sure to please you once we this is all completed. We do hope that you allow us the opportunity to redeem our good standing with you as well as...

Benicia, California
Reviewed 26 January 2017

I was surprised by the quality of the rooms and service....the first time I stayed there, I got a whirlpool room, granite countertops.....very very nice room....totally surprised. I WAS able to get my paperwork done, even with the roomost being directly above the lobby. I didn't hear a peep....will stay again!

Review collected in partnership with Best Western
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Helpful?
Thank 318charlenew
GFCANTU, GRO at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you so much for the raving review. Reading your response has truly warmed us and it makes us feel as if we have reached our goal as far as ensuring our guests full satisfaction. We hope look forward to your return! Kind Regards, Geraldine, GM Asia - GRO

Temecula, California
Reviewed 16 January 2017

I love this hotel. The staff is amazing, the location is great. There are so many good restaurants very close. There is a farmers marked only block away on Thursdays that has food and other item on sale. The breakfast and dinner items at the hotel are very good. I will definitely stay again. I recommended this hotel to my...

Review collected in partnership with Best Western
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Helpful?
Thank Raymond G
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

To our favorite all time guest - You have made our day! Thank you for taking time out of your busy schedule to share these kind words! To receive feedback like yours is why we are in the hospitality business. We enjoyed being able to brighten your day and spread the light and warmth of hospitality! At your service, Geraldine...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Heritage Inn

Address: 1955 E Second St, Benicia, CA 94510
Region: United States > California > Benicia
Price Range: €113 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Heritage Inn 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Heritage Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Plus Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My best suggestion would be to find another hotel in Benicia at which to stay.”
 of 5 bubbles 92jims, 1 Jan 2017 | Read review
“Check with hotel front desk.”
 of 5 bubbles AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
 of 5 bubbles ChristineB297, 27 Nov 2016 | Read review
“Stay on the first floor by the front desk and breakfast eating area.”
 of 5 bubbles ccB2213YA, 20 Nov 2016 | Read review
“Try to get a higher floor not facing the parking lot”
 of 5 bubbles Barbara28970, 21 Sep 2016 | Read review
5 of 5