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We stopped here for an overnight stay as we were passing through the area. We arrived around 10:30 pm and there were plenty of rooms available. The room was clean and comfortable. The breakfast was good although they didn't have any fruit that morning.
Stayed here a couple of times now on our way back from Los Angeles trips. It's a convenient overnight stop, especially if you are shopping at the nearby outlets. I've stayed in dozens of these HI Expresses over the years and I'd put this one...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites BanningResponded 28 February 2017
Thank you for your candid review, highlighting not only the bad but also the good points of your stay. We are glad to read you found our location convenient and our staff friendly and efficient. It is our goal to consistently provide superior...More
The facility is pretty old. No designated smoking area. No butts bin outside. The WIFI did not work at all. And the air conditioner in the room was also not working. It's unbelievable that IHG group even has such low level HIE. Will never come....More
Thank Ouyang K
Response from dcrawford41, Manager at Holiday Inn Express Hotel & Suites BanningResponded 7 February 2017
Thank you for the review and apologize for the inconvenience and we will look into this right away. Thank you again for being a guest and for your review.
This is by far the best Holiday Inn Express I have ever stayed in. Upon check in I was greeted with a genuine smile from the Front Desk. The customer service in this property was exquisite from every single staff member that we encountered. Breakfast...More
Front desk agent was nice and welcoming when we checked-in. She upgraded my reservation to a one room suite that is handicapped accessible, as requested.The room that was assigned has a microwave oven, mini-ref and sink in the "kitchen area". Breakfast was decent with the...More
Thank Angelo T
Response from dcrawford41, General Manager at Holiday Inn Express Hotel & Suites BanningResponded 30 January 2017
Thank you so much for your review. Sorry about the wall paper we will look into this and fix it immediately.