First and for most I would like to thank all the staff at Chic from the cleaners to the wonderful entertainment group to the fitness instructor Erik. He was so great during the activities. He made it very fun to exercise. Thank you so much Erik and to everyone at Chic resort! Thank you to the manager J Carlos!
I don't even know where to begin in trying to explain how super fantastic our Vow Renewal Vacation was. WE were a total of 15. Most stayed in the CHIC Mansion and the others in swim out rooms. To say that our stay was unbelievable would be an understatement. I am a travel agent and don't have too high of expectations because I am usually disappointed, but not at Royalton Chic Punta Cana. I've practically been to every island and this trip overall, was the BEST!!!! The Mansion itself is breathtaking and the property's beauty and size was perfection. Our Butler was Hector. He was most professional, the kindest, has great anticipation, went above and beyond for all 15 of us. Who does that??? Especially these days. He is an asset to your company. We had a death in our family while vacationing and Hector handled it with empathy and understanding. My family will never forget you and talk about you practically daily, Wilson in the Diamond Club is magnificent!!! So full of warmth, professionalism, kindness, and care. You made this vacation top notch!!! All the servers, bartenders(Marco), housekeepers, chefs, were DIVINE! I know it seems unreal, but I am being 100! If you can, stay at the Mansion, if not, at least opt for Diamond Club-you won't regret it. Chaniel was my wedding assistant and was awesome as well, From the beginning, planning the ceremony and communication with Beatriz and others was very good and clear. They made our special day Superb. If you're an adult and want a beautiful hotel and beach, great service and great food, and great drinks, great ambience, go to Royalton CHIC ASAP!!! You will be happy you did. My group will be back and I look forward to recommending you all to others very soon. My Best, Karen Cabell…
We enjoyed our honeymoon at Royalton chic resort. The fitness instructor Erik Juden was great. His activities were wonderful he made it very fun and engaging. Thank you to all the wonderful staff for making our honeymoon a lifetime to remember!
Arrived on 9th May for a birthday holiday trip turned 26. We wanted a vibey party-ish resort. Check in was nice and smooth with welcome drinks tried to arrange an upgrade by email but when we arrived they had nothing available. Hotel facilities were nice. Such as pools, gym ,beach and bars all very nice. Unfortunately everything from that was really disappointing. This is the first I’ve ever been to which did nothing for a birthday no card or letter through the door or even bed decorations. Food- very repetitive very basic. Was served raw chicken which made me severely sick from the grill. Buffet Food didn’t seem to be rotated at all which is very worrying. Had breakfast one day and when a new full batch of hash browns came out it was cold? Not sure if they’re using the light to heat these up but was very odd from a health food standard point. Room service was taking 3 hours. The night I got sick I asked for water and hot water for a peppermint tea bag I had which took 2 hours !? Steak house was great! Italian was good Sushi wasn’t good at all sushi seems to be warm? Hotel room. We had a lot of problems and honestly it is not okay. No toilet roll No hand soap No bottled water - on calling and saying this isn’t acceptable I was told that there was no water in the whole hotel… this is very worrying as you need this to brush your teeth? No towels And nothing would be done for ages. I would call and explain how I needed a towel to shower to go out for an excursion I had and it would take an hour. VIBE TEAM. They weren’t really vibey at all as a flight attendant Ive been to some really amazing entertainment and this wasn’t anywhere near professional or to standard. Reps would get mad if you didn’t join in. BEWARE DO NOT GO OUT WITH ANY REPS OUTSIDE OF THE HOTEL YOU WILL BE SCAMMED! This happened to multiple people and it’s really sad to see. If you’re looking for a young vibey hotel this isn’t it we were looking forward to the foam party and pool party and they only lasted for 2 hours if that. Also this hotel is deffo not 5⭐️ And more 3!! Bar/pool staff who were amazing though I’d like to name them aswell- Rosa, Carlos P, Noster they were amazing with customer service and I wish everyone else had there energy and happy smiles.…
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