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Valentin Imperial Maya

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$486*
US$446*
Great Deal
US$470*
US$455*
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Valentin Imperial Maya
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11,584 Reviews from our TripAdvisor Community

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Showing 10,360: English reviews
Londonderry, New Hampshire
Reviewed 19 January 2014

I just returned from a five day stay at the Valentin (January 10-14) with my two sisters. The stay was great! Our room would be the only complaint and the reason I didn't give it 5 stars. We were three in the room and that clearly that wasn't communicated to the housekeeping staff because we had two of everything in...

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2Thank lkelz
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Londonderry, Nueva Hampshire Thank you for choosing Valentin Imperial Maya as a destination for your vacation. We are grateful for your positive review published on Trip Advisor . Your satisfaction is our reward; we really appreciate you taking the time to let us know we are providing a good service. We will share your comments...

Phoenix, Arizona
Reviewed 18 January 2014

Like everyone else, I scoured over all the reviews. After all, when you're spending a week at one secluded place, you want to be sure you'll enjoy yourself. The only reason I'm giving the Valentin 4 stars instead of 5 is for little things (which I'll elaborate on later), but we do plan to return -- which is very unusual...

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15Thank hilcat_10
Waterbury, Connecticut
Reviewed 18 January 2014

We had an amazing experience at the Valentin Imperial Maya. The food was delicious - restaurants = amazing! The resort was beautiful, always clean and cared for. Rooms are greaat!!! Service = perfect!

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Thank Bernadetta A
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Bernadette from Waterbury, Connecticut Thank you so such for your wonderful comments regarding your stay at Valentin Imperial Maya. It's a pleasure to see that you had a wonderful stay with us! We will be pleased to welcome you back at any time. Warm regards

Boulder, Colorado
Reviewed 18 January 2014

The resort is incredibly beautiful! It was green, lush, floral, and had some interesting wildlife around (not just iguanas!). It was also incredibly clean and I only imagine how big the maintenance staff has to be to keep the grounds, walkways, ponds, beach, pool area, etc. so clean! The staff was very friendly and besides a few minor hiccups (can...

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1Thank NikiMarie
Bethesda, Maryland
Reviewed 18 January 2014

Christmas and New Year trip. We traveled as a large group of friends. Difficult to get dinner reservations. New Years eve, a rowdy group injured an 19 year boy on the dance floor and no security present. Felt very insecure at night walking on this spread out property. Had to wait over thirty minutes for local cart transportation to arrive...

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1Thank EyesRus
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Bethesda, Maryland Thank you for taking the time to write a review . Concerning the 31 st incident on the dance floor , we are sorry and surprised at the same time to know that the service provided by our security was not the adequate to complete your requirements since they arrived 1 minute after...

Union Grove, Wisconsin, United States
Reviewed 18 January 2014

This is SO late. My husband and I went to VIM in May of 2013. My husband did NOT want to go to Mexico. I told him we had to go once, and if he didn't like it we would never go again. Guess what... he wants to go back! The food was great! The pool was great! The grounds...

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2Thank Jen M
Cape May, New Jersey
Reviewed 17 January 2014 via mobile

After months of planning and reading others reviews I get to write my own which is kind of sad because that means vacation is over! We stayed at VIM for a week. Check was not pleasant. We arrived close to 4pm but our room was not ready. We were told to go around the corner and have lunch and come...

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4Thank decemberrose
Toronto
Reviewed 17 January 2014

As usual I will be short: 1.Service - not excellent, but good. Thanks to manager Karla, all questions are resolved during next 3-6 hours. You can imagine how many questions you may have when the whole day is raining and you try to find what to do...where to walk, and and and, a lot of.... but as I said I...

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3Thank AGO_2011
Regina, Canada
Reviewed 17 January 2014

This was our second time here in a row. This resort is a great bang for the buck. You can always find something that can improve but they are very little picky things. do not worry about the bad reviews. this place is great.

Review collected in partnership with this hotel
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2Thank Aaron B
Virginia
Reviewed 17 January 2014

Can't say enough good things about this place. We went to Valentin 3 years ago and had a wonderful time, it was also one of our first all-inclusive resorts we visited - since we went to 5 other resorts in the Caribbean- this trip we decided, why keep trying... no one has come close to the Valentin! It has it...

Review collected in partnership with this hotel
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8Thank HopeinVA
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear returning Guests from Virginia , Thank you for such a wonderful reviewing detailing your vacation experience. Your kind’s words mean more than you know and your feedback has been displayed in the hotel for all our staff to see We look forward in welcoming you back for your 3 rd visit in the near future. Please do not hesitate...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: €263 - €526 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotwire, Travelocity, Hotels.com, Cancelon, Evoline ltd, getaroom.com, HotelQuickly, TripOnline SA and HRS so you can book your Valentin Imperial Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,259 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like building 2, it is clear I see to everything.”
justink473, 25 May 2017 | Read review
“Tip the staff! The ribeye in the steakhouses is fabulous”
mexicangirl2, 24 May 2017 | Read review
“For added privacy, book a room on 2nd or 3rd floor.”
HairDaryl, 24 May 2017 | Read review
“The Silver suites in buildings 1 and 2 are fantastic and central to everything.”
tallicafu, 22 May 2017 | Read review
“Any room you chose will be great. My opinion, closer to the main pool the better.”
rj0967, 22 May 2017 | Read review
5 of 5
Bookit.com
US$446* /night
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Booking.comUS$470
Hotwire.comUS$455
CancelonUS$486
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*Disclaimer
Prices are for 1 room, 2 adults
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